Xenon Pro

Items were as ordered. Customer service rep was extremely rude, insulting, and unprofessional. I will never deal with this business again. They are not the only company that sells LED products. I will Not recommend to others.

Good pricing, we see if shipping is fast shipping took longer then stated. Would like a site online where we could have a video of the installation of lights on my truck. I had to use u tube for some help. Would rather stay with your product web site.thank u Barry

Order ID: *******015 tundra
Fog light dont fit And the head lamps i ordered look nothing like the light on your web page. The packing doesn't even say Xenon pro. Tried calling but phone line just rings. I've emailed 3 times and still waiting on response.

The 9006 bulbs I received for my fog lights... one never worked and the other over heats and shuts off after about two minutes. The H1 bulbs I bought seem to function fine but do not direct the light correctly in a projector housing. The light output is scattered and nearly worthless. I'd be better off holding a Flashlight out of the window. Was very disappointed especially for the price I paid which was crazy high but I wanted something that would work but I only proved myself an idiot in that sense. They got me and got my nearly $250 but oh well, live and learn. Won't be buying again and will tell anyone I know not to buy as well.

Had a bit of trouble placing the order at first, certainly could have been me! Not sure, once my order was confirmed everything went well, communication was great. Have already used them again, Thank you Kelly.

Received the complete order in three days. Gave as a gift for Christmas. Installed product started having issues within 10 minutes of use. After a couple hours of troubleshooting the n my part and a half hour of email troubleshooting with company was issued a return merchandise number. Cost me a $101 to ship back because product returns go to Canada. Product was delivered to requested address on 1/2/2020 according to fedex. Still waiting on credit card refund as of 1/4/20. I realize it's a busy time of year so trying to be patient. Also upset over the fact I have to pay return shipping on a defective product.

Arrived pretty quick, install was simple, but after install only one light can on. Tried talking to their live support chat, that's a joke. All he told me was to swap parts around until I find the problem, and that they won't take a full return since it has been installed. Well after all the trouble shooting and moving pieces around now I can't even get one light on. So I'm out the money I paid and have nothing for it. Don't deal with this company.

It was easy, great customer service (through chat). I bought the LED light kit and they're super bright and easy to install. Love the colour, makes driving on the road more clear than my old halogen headlights. Definitely recommend buying from them!

If you leave shopping cart for more shopping i could not get back to my cart?after installing orange rubber ring broke and company could not provide another. Lights are good up close but lacking further away.

Delivery and product are all good. Site was easy to navigate. I'm unhappy with the customer service. No phone customer service during business hours, M-F 8 to 5 EST, I was refer to chat line. Long wait took me two days to finally got through. I asked about the kit I ordered for my 2019 Mercedes Benz GLA 250 and there were not light retainer that came to complete my installed. I was pointed to refer to a fine print that I missed. It's my fault, but would have been nice to get more help for me to complete my installation. This experience changed my view about future order and recommendation.

Looks like an Excellent product and Warranty. So far this product has superseded my expectations from other similar products I have purchased from many competitors. Real quality products are very difficult to obtain nowadays as they all supposedly advertise as they are all the best in the market only to fail in a short period of time. Customer service is Fantastic and very fast to resolve any issues that may arise. That alone is worth more than money can buy!

I've already requested someone contact me to discuss the options for returning or exchanging for something different. They are not brighter then my original lights and make it difficult to see the roadway at night. I'm disappointed greatly by the product.

Purchased LED 9007 bulbs. Light bean very scattered other then width between hi/low beam, there is no difference in distance.( in stock or after market housing) (stock halogen bulbs gave better beam pattern hi / low) Need to contact company and return.

Great product. Much brighter than my previous LED headlamps. Needs to come with instructions that tell you to remove the glass housing before install/etc., but customer service was super easy to deal with and answered all of my questions! Highly recommended

Product not as posted. Not German made, but rather Chinese knock off (no labels, no manufacturer serial codes). Return items have to go back on Fedex which is costly. Would have downgraded categories to zero stars if that were an option.

Ordering was simple with needed info. Hope install is as easy. The directions given are very generic, and should state that they may work with your application with out modification. I have a 2004 Chevy venture, in which GM has several vehicles with the same style bulb application. You cannot install these bulbs with out cutting the retainer nut in half to get the nut over the LED bulb and using tape to hold the nut together so it will lock into place in the headlight assembly. The bulbs are much brighter than GM's very poor design of what they call headlights for the Venture van.

Website is very well laid out and easy to navigate. Very informative and clear. Product was packaged well and there were instructions inside that served their purpose but could definitely use some editing and updating. The product I received worked but would have been better if it came with a single harness instead of the two positive and negative connectors that are exposed. I ended up wrapping them in electrical tape to keep them in and shield them from any water or dirt getting in, but a simple harness like they have on the other connectors would be wonderful. Other than that, so far so good.

As expected when I got em have a occasion problem with one light and one fog not working but when I called they ask me to check the ground. Seems to be working good now. Bought a second set for my other car. Just wished you sold them or bright lights for semis also.

I asked and was initially told by a representative that I would need an anti flicker relay ballast to make the LED bulbs work with my vehicle. Up one receiving and installing the items, I soon discovered that the anti-flicker relay was in fact not necessary and was actually preventing the bulbs from working properly. I contacted the company and explained the situation. The representative quickly and cheerfully refunded my purchase amount for the relays and told me that I could just keep them anyway. At that time, I also informed the representative that one of the blue bulb filters had been damaged either during packaging or shipping. The representative shipped me not one replacement filter, but four...at no additional charge! Now that's great customer service on both counts. I didn't even have to wine or gripe to make it happen.

Experience so far very good; once product arrives you can follow up. Shipping, quality of product and installation yet to be determined. Item arrived as scheduled. Instructions not very helpful probably because of so many different application. The only issue I had was with the wiring harness, it was a little short, so once installed it is straight and very tight no play. It would have been nice to have the length specified or perhaps an extension. Overall it works well.

Easy install.check engine light came on and no radio reception.i chatted on line four times and was told to add ferrite cores i did,did not help.i.m sending them back.louis c.was not helpful at all.i wanted the lights and also wanted my radio.not a happy camper.

One light came broken. Main headlights did not fit tight in my light housings and connectors did not clip into my factory wire connections, they would just pop off randomly. Customer service is horrible. You cannot talk to anyone directly you have to use a chat feature that resets every so often and then you have to start your conversation over again. Process to return takes way longer than needed. Louis C in customer service is very rude.

Great web page with good information my head lights still flickered but I contacted you and are sending a replacement anti flicker part. One comment I do have I sent a email 4 days before I called and never received a response had to call and the person took care of me then

You could use more information about why to make certain choices. Also the instructions were not good and didn't anticipate the addition of the anti-flicker system. After a few chats with Luis I got it right and it works perfectly.