Xenon Pro

Shipping product seems to have an issue with the contents being handled rougher than these bulbs can indure.Packaging did not secure contents in the box securely and were all loose upon arrival, end result was only one bulb worked. The problem may be with Fedex during posession of shipment, But packing could be better in my opinion.
They have replied to my request for a replacement through their warranty and I'm waiting for that to arrive
(Shipping takes 5-8 Day's from their location)

Called for live chat about help with installation of a HID kit. The kit had no instructions included and that's where the insults started. Louis C, basically typed faster blasting me how stupid I was, challenging me anyone can install their kit. I explained with instructions I had some questions, He then refered me to look at utube. I could not get a word in edge wise. Continued to mock me for over 30 minutes. When I went to click on the web site customer e-mail inquirys, he said he immediately will delete and cancel anything I write. Laughfing. DO NOT BUY FROM THIS COMPANY> THE REVIEWS ARE FAKE ALONG WITH THE COMPANY. I mentioned to Louis I wanted a RMA to send back this kit, and he said I have to pay for shipping and restock fees laughing again. You canot contact this company directly.

I wish that customer service could be done over the phone or on the weekends, but the online chat did help with my questions. Just wasn't very convenient. I did have some issues with the quality of the HID bulbs that came with my original order (large dead spot on the beam), but they sent a replacement bulb very quickly at no charge. Overall, I am pleased with their service. Do be aware that this company is in Canada, so if you need to send a return from the US, it has to go FedEx and it's more expensive. It costed me $30 to ship back a set of LED bulbs wringing 1.8 pounds.

Fastest shipping out there, had my order in 2 days. Great product. The Champs of the automotive lighting world. Don't waste your time with cheap sh*t from Amazom. Do it right the first time. Xenon is unmatched

The overall experience I had with your company product and service was great. It is a very well made product and it really is plug n play which is great.The only issue I had was on the install,meaning that certain cars you can just simply replace them like your factory bulbs,but others have retainers around the bulbs and there are no installation instructions for this. But I will say when I ran into this problem I talk to their 24hr on line tech,and they gave me the information required an helpped me all the way through it, and within minutes later it was done and Shinning Bright man...

Very good product. The installation instructions provided are extremely poor and the online chat representative was no help whatsoever. I'm not sure that they spoke English as they did not answer any question I had directly. Luckily, I knew how the kits got installed well enough to do it on my own, but I was seeking confirmation on where the capacitors provided with my kit got installed (which is not detailed in the instructions), I was simply and abruptly told to "read the instructions". Also, the tracking number provided didn't match the courier company's records, so when I asked XenonPro to confirm the tracking number, I was told "Well, if you got a call back confirming your order, you'll get your order". Not at all helpful or addressing my question. Chat representatives need some training.

Super easy to find the exact headlight needed. All the information needed to make an informed decision is provided.
Update after receiving order: DON'T BUY HERE! Their products are inferior and over priced even with their never ending 50% discount. My HID lights never worked correctly, so I requested a refund with refund. They reluctantly agreed but insisted on FedEx and at my cost of $26.00, since they're in Canada. And then they shorted me $15.00 on the refund. I immediately contacted them and they then added the $15.00. I will NEVER do business with them again and highly recommend others not to purchase from them. There are many other reputable online sellers.

Everything was good, delivery time fast, price excellent, but the only problem was that the one thing i ordered, low beam headlight bulb, did not fit with my car which is really weird because i entered my car's info. (Hyundai Sonata 2016 2.4L)

Delivery took longer than expected. 1 of the led glass protective housing was broken upon arrival thus giving it only 3 stars. No big deal for me as long as the led itself is not broken. Reported to customer service and took a very long time to respond. The response I got is just an email telling me to message chat them during working hours mon to friday. Need to work out with the approach on how to handle customer complains. No live support(phone calls). And you cant recieve any answer from them during weekends.

Ordered HID kit for 2016 Ford Fusion. Fist day after install driver front headlight out on the way home in the dark.The following morning of both quit working. Guy told me after I wrote about the one headlight out to switch headlight to the other side. But I have to remove the whole bumper to take out the headlights. I was done with it after that. My opinion a cheaper kit prob would have done just what this did if not better. You also loose money shipping the product back. So it's deff not worth the headache. At least for me I will not buy again. Good Luck!

- Very user friendly. Informative. Able to checkout without any issue.
- Update: had to chat for questions regarding installation. Very inconvenient and time consuming vs speaking on the phone to an actual person. Requested better install diagrams and was never provided only additional chat. Installation manual should be in larger print, use spell check and provide better and clearer diagrams or pictures.
Haven't completed install yet so conclusion is TBD.
- So far I like the product and would buy again but waiting to complete install.

've recived my order. I am also having a very hard time installing these lights. Truly considering returning them after my mechanic reached out to the company to get further information on the lights and he recived no response. I'm disappointed with how complicated this has been as I have heard great things about this brand.

The reason for the low ratings are because online said Free two day delivery, I placed my order on 04-08-20 and ended up getting my order on 04-15-20. That's misleading. The product came with no clear instructions because when connected the lights it didn't work the first time because apparently I had connected the wrong way first for lack of clear instructions and ended blowing out the turn signal. Overall the lights look decent. No one's perfect and I hope you guys improve so everyone is happy.
Thank you

Although the bulbs were supposedly the right spec for my vehicle I didn't find this to be an 'extremely easy installation'. There still seem to be pieces/fixtures missing that are required to install the bulbs to my vehicle. Customer service told me to seek out a pro installer and they would have the specific parts. So in the end it is an extremely easy installation only if you take your bulbs to a professional to install them.

Dale P was extremely helpful on answering all my questions. The site and initial customer service was excellent. Unfortunately, the led kits that I received were not the same as the kits that were advertised on the web site. No markings or origin of manufacture. Also, the low beam unit was too long. Due to spacing requirements, it would not go into the housing. RMA was issued immediately but due to shipping costs to Canada (even though there is a warehouse facility in the US) and restocking fee, I decided to keep them as an extra set for my fog lamps. I should have purchased from a US distributor.

Product protective cover was damaged in package. Not visible until ready to install. It cut my finger when removing one bulb from package. Bulb retaining clip will not work on right side headlamp bezel without modification to the bezel. Customer service requires a 20% restocking fee and I must pay Fed Ex shipping. Rules are rules. I will remember this in the future and only purchase from known reliable sources that I have used before.

The plugs were offset compared to where they are supposed to be to just slip in. But we made it work

This was a really great product and I'm very pleased with the results. However, I believe that troubleshooting will be best included in the product detail section. The switch needed to be inverted for installation which wasn't easy enough fix but it took me about two hours to figure it out.

Very well thought out website. Easy to use and the 24x7 live chat is very helpful in deciding some of the options to choose from. So far the only disappointment was shipping time it over 7 days before I received my order.

Site was easy to navigate. After using another brand of HID kits I went with these. The packaging is professional and not just thrown in boxes. Pricing with the 30% off and 10% for FB like is an awesome deal. These are more expensive then brand X but better quality overall and lifetime warranty. Pleasure doing business so far with this company. Have recommended to my brother who is buying two sets for both his vehicles. I hope they keep the 30% off as I am likely to replace the other brand X I have in other vehicles including fog lights. Thx again

Bought lights for my car a few months ago. The old ones were dim and not effective. The new ones are literally like night and day compared to the old ones. Now buying them for my truck because one light was out and the other was dim. With the new set I have a lifetime warranty, and they are much better than the old factory ones. Will buy the high beam and fog light set in the future when needed. Very happy with quality, quick delivery and look of the products. 10/10

Easy to find what I need and simple explanations, headlights worked excellent and exceeded expectations. Bought the anti flicker cables as they were recommended and upon install they didn't work with high or low beams but the bulbs themselves worked excellent.

Make sure to double check what you're purchasing because the XenonPro return address is located in Canada. It costs almost $200.00 to pay for shipping to return any item! They also impose a restock fee, which I believe is 20%. This company made it so it's not even worth shipping anything back, unless what you paid is over $200. The customer service is horrible because you cannot speak to a live representative. The wiring harnesses seem flimsy and the connections tend to pull apart because they were poorly constructed.

Very disappointed for the price not very bright at all I even purchased the extra bright when supposedly and yes the lenses are brand new and they were installed correctly I've installed an ordered multiple ones of these from different companies.