• Xenon Pro

Xenon Pro

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Overview

Xenon Pro has a rating of 2.4 stars from 6,192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Xenon Pro most frequently mention return shipping, low beams, and full refund problems. Xenon Pro ranks 683rd among Auto Accessories sites.

Positive reviews (last 12 months): 35.7%
Positive
5
Neutral
0
Negative
9

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25,750 reviews

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How would you rate Xenon Pro?
Top Positive Review

“Great company to work with”

Jason G.
3/7/24

They forgot to add my camera to my other order, I contacted them and within minutes they were sending me a camera at no charge to me. Very good customer service, thank you Kevin!

Top Critical Review

“Return - or replacement requested”

David H.
4/2/24

Xenon pro informed me it was over 30 days for warrnty and didnt have to do anything. Once i informed them i was going to the BBB to complain they were willing to warranty them. Spend alot of money on bulb replacements for them to fail under 60 days?

Reviews (6,192)

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forest Q.
1 review
0 helpful votes
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October 7th, 2017
Verified purchase

The site was great however live chat was slow or not working on Sunday morning. The product was excellent. Very well boxed and installation went off without any problems. Really like the product, and will order more.

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Jon T.
1 review
0 helpful votes
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May 13th, 2020
Verified purchase

Website was nice and easy to use. Found what I needed Pretty easily and even got a coupon for my purchase! My order shipped pretty quickly as well, and my headlights are great! They're super bright and look really nice!

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Tyler J.
12 reviews
0 helpful votes
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June 3rd, 2014
Verified purchase

Amazing product, I have bought many HID kits from other sites only to be unsatisfied with the product. But these are a step above the rest. I will definitely be buy my kits from this site from now on. A++.

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charles k.
1 review
0 helpful votes
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December 19th, 2016
Verified purchase

Found item fast, price was competitive. Item delivered pretty fast, but it did not fit in the vehicle I specified on the order. The bulb 9007 dual beam lo/hi requires the metal spring clip to hold it in place, my car has a plastic collar that must fit over the end of the bulb then be twisted a quarter turn to lock it in the headlamp frame. Since the 9007 has a large fan built in to the end of the bulb the plastic collar will not fit and can't be used so I will have to return it.

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Greg M.
1 review
0 helpful votes
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December 1st, 2015
Verified purchase

The kit was delivered quickly and was not hard to install. Unfortunatly one light burned out in 2 days, but the customer service rep replaced and shipped it out the same day I contacted them with no issues.

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John W.
2 reviews
0 helpful votes
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August 14th, 2016
Verified purchase

The shopping experience was good. I usually like to see the address of the business, but I did some quick research and it looked good.

There is one setting for my headlights where I see them flutter and I really don't like that. My solution has been to avoid that setting, but it disappoints me.

They are definitely bright, they fit perfect and the installation was a breeze. Just don't like the fluttering.

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Scott V.
19 reviews
0 helpful votes
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January 20th, 2019
Verified purchase

Order 9006 and 9005 LED bulbs. Ordered in purple but came in white! One of the bulbs came UNGLUED from the base. Still made the bulb work. The bulbs are bright, a lot brighter than stock. Overall, disappoints for the amount of money we pay! P.S the quartz cover on the bulb came broken on one. Installed with cover like suggested in instructions, but they all broke inside the light on the first trip around the block.

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Chris P.
4 reviews
0 helpful votes
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September 4th, 2019
Verified purchase

Just ordered was easy. I installed the two lights with anti flicker. They lite fine. The next day when I turned the lights on they flickered and the low beams went off. High beams worked fine no issues. Later the lights worked ok for awhile then did the same thing flashed and and went out. I need to contact Xenon pro for advise.

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Cody Y.
3 reviews
0 helpful votes
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February 24th, 2020
Verified purchase

The lights are bright but for some reason they don't work when I start my truck. They'll turn on if the key isn't on but as soon as I start the engine the don't. Installation was fairly easy with only a few minor issues with the electrical connectors but overall they're nice.

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Jay B.
1 review
0 helpful votes
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October 17th, 2018
Verified purchase

I was expecting the price to be a bit lower that what I originally paid. The discount for purchase didn't inform me that I could have got a percentage off until the order was completed. Prior order where at least $50 cheaper than this purchase.

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Bruno G.
2 reviews
0 helpful votes
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September 3rd, 2015
Verified purchase

Site is very easy to navigate. Parts description is very clear.
Packaging is done with great care and the products are of good quality. Having had hid kit before was very straight forward install and instructions are helpful if never having installed a kit before.

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Miki H.
1 review
0 helpful votes
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August 2nd, 2014
Verified purchase

I like that I was able to find out info before making a purchase. Web site was easy to navigate.
After receiving the HID system and trying to install them I was a little confused. The parts don't look the same as the diagrams so I'll have to visit your web site & see if I can find a video.

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Terry J.
1 review
0 helpful votes
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November 26th, 2018
Verified purchase

We did not receive all the parts we needed. Had to order a relay from amazon. Hoping the relay fixes the issue otherwise will be returning the lights. Unhappy that we are unable to speak with someone, just in line consultants. Not a great system.

Thumbnail of user alfredm236
New York
1 review
0 helpful votes
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January 3rd, 2023

Customer service through email was amazing! Thank you for answering my questions and following through.

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Dave L. – Xenon Pro Rep

Hi Alfred,

Thank you for your review and kind words. Customer service and satisfaction are our top priority and we are happy to hear that we delivered on that promise. We hope you enjoy your new products and look forward to serving you again soon!

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Les X.
4 reviews
0 helpful votes
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February 1st, 2018
Verified purchase

Site says 2 day shipping but they used a 5 day shipping method so i did not receive my order until the 6th business day. My order was placed based on my vehicle selection. I had to install additional components so the kit was not complete even though I purchased all the recommended components. Support for the installation and shipping issues was not very good. Emails went without response or I was told to use live chat which was not always available and was not able to answer question on the weekend.

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Terance M.
1 review
0 helpful votes
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November 25th, 2014
Verified purchase

The the Live Support was great. That helped a lot. The only thing I had troubles with was I called several time and no answer to inquire about my order. I also emailed and no reply so I wish there was better customer support that way to talk to an actual person version online

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Edward G.
1 review
0 helpful votes
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March 8th, 2016
Verified purchase

I bought the the lights don't work. Called customer service the told me I need to buy anti-flickers I did at full price! My lights still didn't work. It will not work on a 2015 Gmc 2500 HD DENALI! I just want all my money back please.

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Celia H.
1 review
0 helpful votes
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January 2nd, 2017
Verified purchase

I only gave 4/5 stars because it's is the first time I ever ordered from this company. I haven't received the package or product yet to give 5/5 stars. If all goes well I will change my rating. We have not installed the lights yet. When installed will consider changing my rating to 5/5.

Thumbnail of user jasonb2653
Missouri
1 review
0 helpful votes
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August 19th, 2022

My lights began working intermittently about a week after install. Cust service is no help. Chat sucks!

* Xenon Pro attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user davel337
Dave L. – Xenon Pro Rep

Hi Jason,

Thank you for your review and sorry to hear that you did not get the help you expected via our live chat. Please send us an email and we'll be sure to have a senior manager look into this issue for you right away. We appreciate your patience and understanding while we resolve this for you.

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Klayton K.
1 review
0 helpful votes
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September 27th, 2019
Verified purchase

I have installed them in my 96 gmc truck, but one of them seems to not be as bright as the other one and when you turn them on it doesn't always come one. Also have hard like a buzzing noise when it does turn on like there may be a short or something.

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Marcus P.
1 review
0 helpful votes
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February 24th, 2016
Verified purchase

So far it has been very clear and user friendly, I received an excellent product, just as described. Please notify me when you have dialed in the Purple LED light pkg. I am interested in ordering that set.

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Fordguy M.
1 review
0 helpful votes
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March 23rd, 2015
Verified purchase

The online part of the expirience was good, but had to return some products for exchange which turned into a nightmare from dealing with customer service to actually sending the product back, don't pay for quick delivery as I did and still didn't recieve package until 7 days later

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Cory L.
1 review
0 helpful votes
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June 10th, 2019
Verified purchase

Despite bad reviews i went forwrd with ordering, arrived and one of the lights ws cracked but was in working condition. Read online returns cost extra since fedex and canada shipping, decided to just give it a shot with the broken light, works fine. Wouldn't buy again from this company.

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Lee H.
1 review
0 helpful votes
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January 10th, 2019
Verified purchase

Quick, and easy to understand what is required for my car. I like the options so I can customize. The only gripe I have is that the delivery I selected was for a 2 business day delivery. However, it was 4 business days before I received my order. I sent an email to customer service about this. I never received a response.

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drew H.
1 review
0 helpful votes
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March 1st, 2019
Verified purchase

Ordered 45w LED's. H11 bulbs and they are not bright whatsoever. I had a cheap Chinese lake brighter than these but sprung for yours due to thinking they would be superior.
Returning items.-- also think it's ridiculous that I pay shipping back, and a restock fee. This is 2019, companies don't do that anymore. Get with it

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From the business

XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.

Company Representative

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Dave L.

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