Xenon Pro

So far so good.
I wanted to return them because even though I purchased the warning canceller and anti flicker devise, the lights flickered when first starting. The Customer service rep was very helpful in giving me an RMA. HOWEVER, your instructions by using Fed-Ex and shipping the return to Canada even though they were shipped from the United States would cost me $85.00. Total bull sh*&^ on an item that cost $119.00. Nice scam you got going. You make it easy to set up the return, but your stupid instructions make it unaffordable. I'll be selling them on Ebay.

Your return via only Fedex cost me $100 dollars for an erroneous error I made.
I immediately returned it and bore this cost...

Your company credited the part after I reordered; but this cost was the worst I've experienced-

The item did not fit my car. Had to send it back to Canada, I was not aware I would have to send it there, cost me $25 to do that. It was returned to me because I was told I needed a commercial receipt. Did not know that either. Seems you should be able to return to somewhere in the US. Still waiting on my refund.

I placed my order on a Monday and chose the express delivery option. My order should have arrived no later than Friday. When I contacted customer service on Friday to check status I was told my order had been delayed and should arrive Monday or Tuesday. I received shipping confirmation the following Monday, a week later, that indicated my order would be delivered that Thursday. Come to find out from the third customer service person that my parts were on back order and did not ship on time. It would have been nice to know this at the time my order was placed or from the first customer service rep I spoke with on that Friday my order was supposed to arrive.

Easy navigation and additional 10% off was great. Unfortunately the headlamp replacements did not come with the water proof fittings and according to the installer the Tech looked to be 2-3 years old.

Easy website to use - great response time with live customer support chat! However, now I have to return the product and cannot talk to anyone, nor will anyone return the email that I sent. They don't allow you to get any support over the phone, and they do not return emails.

The led bulbs had cracks in the outer led cover (glass). After install it in, the cover has cracked more further and collapsed inside the headlight assemble.

The led is so bright. Very nice! I decided to go for a drive. I could not see what's on my road but can see reflection for miles and miles. Those led lights are like floodlight without any spotlight.
It was no good for my early morning drive. I took them off and ordered premium halogen bulbs. Much much better.
Lastly, I doubt led bulbs are designed for my halogen assemble. Halogen is a spotlight and it shine the road. Led does not. Disappointed.

The only complaint that I would have is that the instructions are not very clear. I tried to call for support and was on hold for 20 minutes before I hung up.
I finally figured out how to install the lights, and they work beautifully! I would highly suggest rewriting the installation instructions.

Easy site to go through and helpful. We will see how the product quality is when I put the led headlights x3 in. Put the headlights in and all is well nice and bright. Might have to buy projector headlights so i can control the light better and not blind other drivers lol.

Awesome lights...but low beams did not fit in my 2016 jeep grand cherokee loredo's housing socket...led with cylinder shaft was too big. Managed to use low beam LEDs in fog lights instead, so it wasn't a total loss. But disappointed not to have blue hue low beam headlights. Would have looked great :(

We'll see how they work. The LED lights work great. The anti-flicker things caused the LEDs to not work so I didn't need them and haven't had a chance to send them back. Also the bulbs are too big for the back side of the housing so the covers won't go back on.

So far the experience has been amazing, I just hope the quality of the product is the same.

It was easy to install, i was hoping it would be way brighter. Also i feel like the light is everywhere instead of focusing most of the light on the road. I wonder if its not compatible with projector headlights

Site was easy to use, but it very disappointed in the brightness of the lights they are very dim and I was expecting them to be a lot brighter. My stock halogen lights are brighter than the leds that I purchased from you guys

The bulbs did not fit. I sent an email to the company that was not returned. Had a sick family member for the past month and finally had a moment to reach out via chat. Dale was very rude and sarcastic. Do not buy from XenonPro. Spend your money elsewhere!

Disappointed that during the selection of this particular product, not one thing mentioned that the OEM housing would have to have a 22 mm hole drilled in it. Would not have purchased them if I had known this. Have not installed, and probably won't.

The whole process in deciding and buying a kit was easy and professional. Delivery was fast but FedEx did not leave the package at the door. With a 9 - 6 schedule, It was almost impossible to retrieve the package. Please use a diff currier.

I have issues with bulbs for one of my vehicles. Everything works but everytime I hooked up left side it stopped working. Everytime I try to contact tech or return i wait forever and never get through. Then comes issues with time I work 7am to 7pm m-for which does not allow me to talk to anyone. Because of this customer service practice I am rating ya low and probably will not buy again.

They posted on their website that the relay harnesses are included in the kit, that's one of the reason why I purchase it with them... turns out the relay harnesses are included on the bi xenon kit only... they should have remove those harnesses on the single lamp kit... but still up to now when you look at their single lamp kit, those stuff are still included... otherwise, the product looks good so far...

I ordered my lights with anti flicker unit they shipped and there is a problem with the anti flicker unit when installed it blows the bulb when not installed the bulbs work but flicker was advise by there customer service team i dont need the anti flicker and the issued a refund which I have yet received but there care for there customer safety is very poor at the end of the day I am the customer and if i am willing to pay for them for my own piece of mind then send new ones and not refund me the money They have no care for customer safety and i will never buy again from them.
I gave them 2 weeks to come up with a reasonable resolution and nothing,

By sending with out a signature requires a long trip to post office to pick up as the post will not deliver the llghts draw to much ant are tripping relay I have tried to get in touch with live chat but have only had generated replies'

Very easy to select vehicle, and good description of products. However after installation, the part that was supposed to eliminate the warning was faulty and would allow the headlight to turn on. I have it installed on the other headlight, but still receive a dashboard warning.

I really like the bulbs. The color temperature is very good. They are very bright and shine out very far.

As a comparison on the high beams. It appears they they illuminate much more area and a re much brighter than halogen bulbs. I believe they don't shine quite as far. I would still absolutely buy them again.

Buyers should be aware the power supplies are noisy. If you are stopped and just turn the accessories on, you will hear the humming of the power supplies. Once you start to drive the engine drowns them out.

Got a 10% discount code and it went away. I ended up buying only half of what I wanted to buy. No one responded to my chat request.

Customer service was great and worked with me to correct all issues. My car is just the anomaly.

The lights were not the correct ones for a BMW 750Li with HID sockets. My brights and low beam are in the same socket.

Being called not even 24 hours after I made my order to confirm the compatibility and shipping made me feel very confident about my decision to go with xenonpro. Everything fit and is exactly what I wanted