• Xenon Pro

Xenon Pro

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Overview

Xenon Pro has a rating of 2.4 stars from 6,192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Xenon Pro most frequently mention return shipping, low beams, and full refund problems. Xenon Pro ranks 683rd among Auto Accessories sites.

Positive reviews (last 12 months): 35.7%
Positive
5
Neutral
0
Negative
9

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25,750 reviews

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How would you rate Xenon Pro?
Top Positive Review

“Great company to work with”

Jason G.
3/7/24

They forgot to add my camera to my other order, I contacted them and within minutes they were sending me a camera at no charge to me. Very good customer service, thank you Kevin!

Top Critical Review

“Return - or replacement requested”

David H.
4/2/24

Xenon pro informed me it was over 30 days for warrnty and didnt have to do anything. Once i informed them i was going to the BBB to complain they were willing to warranty them. Spend alot of money on bulb replacements for them to fail under 60 days?

Reviews (6,192)

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Thumbnail of user robertk4612
Robert K.
1 review
0 helpful votes
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April 29th, 2016
Verified purchase

I really like the lights I bought they make my car look awesome at night and day time, plus I can see better at night also. I bought low beams and fog lights, will be buying the high beams really soon.

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A L.
1 review
0 helpful votes
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March 30th, 2016
Verified purchase

Easy navigation, option to shop by vehicle. Delivery was very slow. I wanted the expressed delivery, order wasn't processed until five days later. I tecieved a refund however, needs the product sooner for a deadline

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Greg S.
1 review
0 helpful votes
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October 23rd, 2017
Verified purchase

The Chat was very helpful, answered all my questions about the product. The sales person I chatted with was very helpful, except for the plug and play installation he said. I had asked if the installation was idiot proof or would I need to take it to an installer. He said it was plug and play anybody could install it. Well after I removed the grill, side trim and headlight assembly then it was plug and play.

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Jamie M.
1 review
0 helpful votes
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April 15th, 2020
Verified purchase

The LED lights themselves are great. Nice and bright. The glass color sleeves however are VERY fragile and break under very little pressure. And the LED lights did not fit inside the projector housing with the color sleeve and cap attached. Had to be removed.

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Bianca V.
1 review
0 helpful votes
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October 6th, 2018
Verified purchase

My lights are a lot brighter and better then ever before! I had gotten the low beams but I'm definitely going to replace my High beams and fog lights in the near future with XenonPro lights! Highly recommend!

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Magic L.
1 review
0 helpful votes
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May 6th, 2019
Verified purchase

Easy search for correct bulbs. Wasn't aware I would have to disassemble front end in order to install lights which would have been before hand. Bulbs are much longer and can't install cover unless u take your truck apart.

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Shawn T.
1 review
0 helpful votes
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April 14th, 2016
Verified purchase

Great website! Lights work great but they diminished my radio signal. If I turn the lights off I have all my radio stations back. I live in the country and when I get close to town the stations get better reception.

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Michael V.
24 reviews
0 helpful votes
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August 15th, 2018
Verified purchase

When the product arrived it had the wrong connector for my vehicle despite the website saying it was the right kit. I submitted an rma request to have it replaced, and it's been almost two weeks with no response to it.

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Johnny M.
14 reviews
0 helpful votes
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November 25th, 2015
Verified purchase

Customer service is terrible! I did not originally get my complete order. It then took three weeks to get someone to answer the phone. I sent emails, left voicemails and could not get anyone to respond. Original shipment took two weeks when the site says 3 to 5 days.

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Daniel R.
1 review
0 helpful votes
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May 2nd, 2017
Verified purchase

Company sent me the wrong parts and was a hassle getting them returned. Now company jewed me by not fully refunding because they made a mistake and didn't want to take responsibility so they took money off my refund to pay the stock fee which should never happen when company is at fault. I paid shipping back but will not accept the stock fee when companie was at fault. Still awaiting the full refund

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Matthew K.
17 reviews
0 helpful votes
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April 24th, 2015
Verified purchase

I ordered these for my 2001 Chevy Silverado to put in my lights I got previously. They were way brighter and had way more output. Unbelievable difference in performance, would recommend to anyone who wants to move to the HID setup.

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BRET A.
3 reviews
0 helpful votes
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August 14th, 2020
Verified purchase

I like that you included everything that I needed. Other websites that I had looked at did not tell me I needed another part to add to my light bulbs wiring harness, because Honda's have a sensitive wiring system.

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Peter N.
1 review
0 helpful votes
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August 21st, 2017
Verified purchase

The LED lights are not bright enough. Maybe they are OK, but they do not lit the road well enough. Looks like they are not focused appropriately. Your company should give customers a better description, give us a better manual how to use and adjust the lights correctly.

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Bill Q.
1 review
0 helpful votes
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December 7th, 2017
Verified purchase

Excellent product with awesome prices! The only complaint is the tang on the connector is on the wrong side. I had to reverse the connector in order to get the light to work. Instead of the tab holding the connector, I used electrical tape. Still excellent product and excellent price. I'm getting close to a year with the headlights and no problems. I've since replaced the high beam and fog lights.

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James H.
2 reviews
0 helpful votes
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February 3rd, 2019
Verified purchase

Outstanding Product. Can't be easer to install. If you can change out your old bulbs then you can do these. If you can't you come to me and I will do it for $50 that's what a dealer would charge. I had after market HIDs and these are the only way to go. HIDs are very finicky. These come on instantly, not like HIDs. They should be adjusted by a pro, and you will be glad you did.

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Patrick r.
1 review
0 helpful votes
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February 23rd, 2016
Verified purchase

It is difficult to differentiate the wattage rating of the bulbs. It is written small on the side of the wiring. Thankfully it was marked. I can see how people can find it difficult to find. Also when I first installed the bulbs they did not turn on. I found out it is because the polarity of the vehicle is opposite of what the connectors require. I had to flip over the connectors to get the lights to work. When they are flipped over the latching device is not in use. After I figured that out the lights worked beautifully!

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Gerardo s.
1 review
0 helpful votes
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April 19th, 2017
Verified purchase

I buy led light for fog light is very nice. Now I want to change the headlight to led too but I have wait a little bit to joint the money. But I want is Beautiful I like my light. Thank you because I call for information and recommended to me led. Thank you so much..

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Rich B.
1 review
0 helpful votes
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May 2nd, 2016
Verified purchase

I installed the lights and that part want great I love the lights but after putting them in I no longer can pick up ant radio stations. If I turn them off i can get all the stations I want but turn them on and nothing.

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Jeff C.
1 review
0 helpful votes
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April 4th, 2019
Verified purchase

The description of the items was very helpful. Everything I needed to know was described and made my choice much easier. Now I just have to wait until I receive my items and review the quality of that.

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Roger K.
3 reviews
0 helpful votes
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November 30th, 2016
Verified purchase

You said they will fit my 2013 Jetta when I asked and the answer was quick, but your engineers didn't do their homework. A H7 bulb does not mount the same as a H8 bulb, therefore your H7 will not work. I assume that your engineers figured that because both bulbs had an "H" that the only difference was the electrical connection. WRONG, an H7 bulb has a thin metal mounting plate, your THICK plastic base will not work at all. Your H7 would work in an H8 socket being that the only difference is the plug. Let me know how to send these bulbs back to you.
Roger Knight
*******385 (cell)

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Gerald C.
14 reviews
0 helpful votes
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July 1st, 2015
Verified purchase

The lights did not come with a bracket for the bulbs. So I had to take the stock bracket from the ballast and fabricate and cut it so I could put the wires through and set it at the bulb so it could be secured in the headlight ballast.

Thumbnail of user billyqs
California
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Yes i received. You want me to click on a link confirming i received so i can help you sell more. I'm giving you four stars as a result.

Thumbnail of user davel337
Dave L. – Xenon Pro Rep

Hi Billy,

Thank you for your review. We hope you enjoy your new lights and look forward to serving you again soon!

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Andrew D.
1 review
0 helpful votes
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November 14th, 2019
Verified purchase

My order was process quickly and received my order on time. The hids where easy to hookup and directions where simple and basic. Satisfied how the lights looked on my vehicle and brightness out performs the standard halogen lights.

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Michael C.
4 reviews
0 helpful votes
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October 6th, 2016
Verified purchase

I was told by multiple chat room conversations and by email the ballast was standard and would work, even when I asked questions about the ballast not looking like the right ballast and on how it mounted - clearly the response was "it will work - it is the right product". That was not the case, the product I received was nothing like what I needed.

I had to send pictures of the correct ballast before I received the return authorization - but had to pay both the original shipping and the return shipping for a product that I was guaranteed would work.

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Pete D.
7 reviews
0 helpful votes
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August 25th, 2020
Verified purchase

Lights are working fine, the cancellers didn't work at all. When I started my truck, lights stayed on for about a minute then shut off. With the truck off, just turning on the lights they stayed on no problem. Called for product support, was told to buy resistors, didn't tell what size, kind or anything, just to buy them from Amazon or Ebay. Now I have cancellers that I can't use, and in the description they said that I have to buy their cancellers or they won't warranty any issues if I didn't purchase the cancellers. I bought different ones from Amazon after researching different things

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From the business

XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.

Company Representative

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Dave L.

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