xFinity

I work from home and I seen a Comcast truck out in front of my home my intuition told me to let them know why you installing someone else Internet please do not interrupt my service and it's rare that I don't follow my intuition do to that just like I said the incompetent technician interrupt my internet service now they have to send a technician out to restore my service tomorrow it's just terrible with Comcast they don't even deserve one star this the second time they did this what is wrong with them why can't they get it together and then when I call customer service and I tell him that my service was interrupted he tells me oh that's great I said what the hell I said sir did you understand what you just said to me my service is not on you saying it's great jacked up customer service come on now got to get it together learn the language

Apparently even though you are told before service tech comes. If there side it's no fee. I was told today that we have to pay to fix a piece on the pole. "Someone has to pay the service technician."

Comcast /Xfinity switched us to paperless billing without notification. Lost internet because they cut off service while trying to work. Called and waited on hold for an hour twice and got disconnected both times after an hour. Called the new service number and of course they picked up right away. Paid bill after being transferred around and switched back to paper billing. Wanted to change service to just internet and stream. The transferred me and I got disconnected. Then called back again. On phone with someone in another country. After about 25 minutes they transferred to someone else without telling me. He had a heavy island accent that was very difficult to understand and a large lag time between question and his answers. He took forever to answer questions and couldn't answer questions. He quoted me higher prices for just internet than both cable and internet that I currently have which doesn't make sense. He said the more you get the more you save. That doesn;t make sense and is not consistent with what they list on the internet. Advertised price on the internet is $30 per month for internet but he was quoting me $120 for the same service I guess since I am an existing customer. I said I would call back. At least I have my existing service restored but wasted an entire morning on the phone and missed a lot of work.

If I can give them a negative I would Now this my problem with Xfinity first let's start off with customer service horrible they don't know what they're talking about and then will you telling them what your problem is they make it like you call the problem that's number one number two I call because I was approved for the ACP program for my internet did all that pay my bill waited 2 months before they apply my credit and now that it's time to apply my credit they claiming the ACP program pulled my national number back stating that I have ACP or something else which I know is a lie cuz this is the only thing I applied for that what's for the internet so for me Comcast Xfinity are the worst they're liars and they try to make it seem like the customer is in the wrong when it's their service

I would give 0 stars if I could. I signed up for a year contract and every few months my monthly price kept increasing. I called to complain and sometimes got a refund for the extra amount charged after spending days on the phone with multiple representatives. Then the following month, my bill went up AGAIN. And again a few months later. Then after I cancelled my service, I have called 4 different times, a few representatives verified that I was overcharged and would receive a refund check within a week but it was never received. Every representative tells me something different and some barely speak English. Apparently the call center is in the Philippines. Also, after verifying 2 months ago that my account was disconnected and my returned equipment was received, a representative today told me it was never received and that is why I haven't received my refund. I called UPS to verify it was returned and they said Comcast tells everyone that their equipment was not received. This is a terrible company and should be shut down. I want my refund of $106.66 as promised and will never again subscribe to this company.

I am dumping this miserable company at the end of the month. The equipment is constantly breaking down, then they charge me $100 to come out and fix it. I then have to fight with them to credit me the $100 as I absolutely will not pay to fix the junk I rent from them!
They lie about everything. EVERYTHING! The lying sales reps will say things just to get you to buy into it. Then when you see your bill, it's higher than what they quoted you. When you call and fight to just speak to a live agent - which is next to impossible, they'll tell you they never quoted you the price they first stated.
They constantly raise your rates without your authorization. I deleted my autopay with them because my bills were constantly incorrect. Then they lie that you will get a credit, a credit you never see! I can go on and on about this absolutely horrible company. They should be put out of business. I hope somebody brings a class action lawsuit against them. So in closing, don't even think of signing up with them unless you live for aggravation. Go to another company and sign up for streaming. You'll be way happier and save a ton of money.

Xfinity / Comcast may be a good fit for Business accounts but for the private sector ( Personal accounts) it is a NIGHTMARE which one cannot escape; I have such distain for the lack of professional, excellent, intelligent, HONEST customer respect / service! This corporation should be FINED for its fraudulent business practices!

I have xfinity its good speed but i just keep loosing connection it pissed me off im in a middle of a game and i lose $#*!ing internet id rate it -5 if i could

Visited Tukwila, WA store 2/16/24
Once again, trying to get through, resolve issue online, speak to a human, or have a human at your Tukwila store care enough... God forbid, she go above and beyond is the MOST frustrating experience(s) EVER.
Asked human female at store - WHY? WHAT IS THE COMPANY DOING ABOUT IT? Response:
1. We get a lot of these complaints 2. Can't retrieve more than 3 months' worth of past statements (?!) Why I asked..."I don't know" GRRRRR

If I could give -100 stars I would! Not only are the "customer service reps" the RUDEST people I've ever talked to, the service is garbage! I would NEVER EVER recommend Xfinity! Save your money and find better elsewhere.

My recent bill for internet included a charge for a connection of a flex box which i did not authotize.
Trying to get a hold of a life person to talk to is beyond rediculious. The automated voice system does
Not work properly i had to repeat my self multiple times and then was disconnected so i had to call
Back again and go thru the same BS. Buy the time i get a live person on the phone iam livid only to
Be told i authortized the new equiptment which i did not.After refusing to pay the hookup charge they finally
Said they would credit my bill

Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers.

We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills.
We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all.

We have no idea what has been going on here. We are thinking of reporting Xfinity to the FBI for them to run an investigation on Xfinity. There is no reason for Xfinity's previous customers to be stuck in such a crazy situation like this, which causes us bad credits and makes us look like we don't pay Xfinity money.
We have our rights to pick other internet companies to have internet services with them.
When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. Why Xfinity keeps putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore?

*******

Dont bother with these clowns. Cell phone stopped receiving calls and after 8 visits, they still cant fix it. Even sent me to Best Buy to see if they could help me. They don't even deserve 1 star.

The internet service In Sacramento ******* zip code has been horrible for the last 2-4 months. They were even on the news for what are calling internet. For the month august. It was down 8-12 times is what I thought but the rep that I spoke with said it was too many to count and has been time 3 times already in September. My kids does college classes from home I work for home and I had to call to argue a credit and they offered me a 30$ credit. Absolutely ridiculous. My bill is 280$ per month for service that is unstable. I'm done with xfinity and would advise anyone new looking for cable don't do it. They call me weekly asking my if I want to bring my 6 cell phone line to xfinity cell phone. NEVER. Why do customer have to call to request a bill credit? It should be automatic and the credit is like $7.49 per day there is an outage. I going to post anywhere I can to get the word out to all potential customers. I had to give 1 star to post but there rating should be negative 100 at the best

Mandale johnson
*******@yahoo.com
*******373

XFINITY swiped my card twice within a couple of hours. Instead of refunding me the money back on the debit card I used like I asked FIVE of their reps to do, and that they assured me they would do, it keeps ending up back on as a credit. DO NOT TRUST THEM.

I called to set up my internet and Chanel's and I was on the phone for one hour and 20 minutes finally thought we have everything all set just to find out when the technician came he had a totally different order I ordered 2 boxes he showed up with one and he told me he is filling in for another guy because he was running behind and told me I should take it or leave it I thought this whole experience was bad also tried to call in Al just for the guy to tell me I have to wait till this guy leaves to input another order how awful

First off Xfinity advertised $200 per device per line you activated on their service. Not once, did they explain or is it explained that you had to keep each device and line active and up to date for 90 days to receive the gift cards. They only specify that " when you bring over a device and keep your account active" for 90 days. So after 90 days I called to get information about my promo gift cards is when they advised me that because I upgraded to new devices that I bought from Xfinity that my promos were disqualified!
Second, back in August of 2021 when I switched over to Xfinity they failed to advertise and or advise that the unlimited Wi-Fi speeds get slowed down after 20 gigs of usage.
They have since changed that part and now offer several gigabytes plans. Unlimited is unlimited! So by their practices, you pay for 20 gigs of unlimited 5g for $30, after that you get slowed down to the mercy of Verizon because that's who operates and owns the cell towers Xfinity uses. What a cheat!
I would not switch over to Xfinity if you're looking at them for the deals, you will not be satisfied!
Time to seek a lawyer to hold Xfinity accountable!

They charge whatever they want every month is a different price. I haven't changed my plan for over a year. I tried to call them, they don't answer me. The automatic system is c***

I moved into a new home and ordered Xfinity Wi-Fi. I called to make sure my home had active connection and was told that it did. They sent my first modem and it would not power up. I went to a store and got a second which powered up but did not give us Wi-Fi. A technician was send to discover we had no wiring to our home. We waited over a week for a ground crew to come, they marked the ground left. A week later I called to see the status of the work and was told it was complete and that we could get another technician out. He arrived and discovered the work was not complete. He promised that he and his supervisor would be out following the ground crew 3 days later to complete the work. We came home from a trip on Sunday and the work was not completed so I cancelled my installation and service. We also discovered the city had to tend to a burst water main and are confident the ground team burst this destroying the front of our home. Then they billed us for our first month of service! I spent an hour on the phone trying to arrange for someone to remove the ducting and had numerous agent put me on hold repeatedly before I eventually told them to remove the equipment or I would and hung up. This is the single worst experience I have ever had trying to get a service. Avoid at all costs.