Xoom Corporation

I have used XOOM for some time, with good service, but, after my fiancee informed me that the banks XOOM uses to pay the recipient makes the user wait a minimum of 2 hours in line, after the money was supposed to be authorized, I filed a complaint with XOOM. The following day my account was suspended, with the following message.

We write to inform you that, after careful review, we have disabled your Xoom account for violations of the Xoom User Agreement, effective immediately.

This decision cannot be appealed, and our customer service team will not be able to discuss the matter with you beyond restating the above.

Nonetheless, if you feel compelled to contact Xoom regarding this decision, you may send an email to us at *******@xoom.com.

Very truly yours,

The Xoom Compliance Team

I initiated a transfer on May 2,5:08 pm. I received an email saying the transaction got canceled on May 2,11:30 pm. I initiated another transfer on May 3,8:45 am, as my previous transfer got canceled. Xoom withdrew $4000 two times and made my account to NSF. I was also charged $35 as an overdraft fee. When I called customer service, they kept on telling me to contact the bank for a refund and were very rude. When I called the bank, they informed me it was a genuine mistake from Xoom, and Xoom had to refund $35. The customer service representatives keep on repeating the same information again and again. They are not even trying to understand the problem. Very frustrated.

The agents are not good in English. The phone line super bad and the agents instructs me to ask the question and not consider the phone line issue. They keep transferring from one department to other. I feel Xoom is useless. Don't use them.

If I could give zero star I would
If I could give zero star I would! Transferred money, recipient did not receive but money has still been taken from my account. Called company twice in which I was told company would review and refund money that was over ten days ago and nothing. Very disappointed!

I used them to transfer funds out of my bank account into a Fidelty investment account. They took the money but it never made it into my Fidelity account. They are slow to respond and its all done via email. You have no recourse to get your money back. They state in the email denying the claim and saying they deposited the money and that if I want documentation to click a hot link and submit my request. The link doesn't work. Fidelity provided documentation without me requesting it that the deposit wasn't made. I forwarded it to xoom customer service to no avail. DO NOT USE THEIR SERVICE unless you're prepared to lose your money or hire an attorney.

I worked 3 jobs while in the US and when I got back home my debit card was stolen and I didn't have access to my US account. One would think that in sending your own money to yourself would not be much that of a big deal. I have tuition to pay and it has been over a month now and I have not received my money. They tell you to send bank statements yet you have to wait on them to complete an investigation. Fact of the matter is they don't have control over anything. They send your money to a third party and you have to call and call and call but nothing else gets done. So while my university is adding late fees and them giving you the back and forth, let's just say it would have been best if I booked a plane ticket from Jamaica to the US and visit my bank there for them to do a wire transfer. RIDICULOUS COMPANY! DO NOT USE!

They lie about their transactions speed and the. Block your refund. I am cancelling paypal now as they promote zoom. Nobody answers calls! Not in French, English, German or Dutch. Go to pay send

Their service is excellent HOWEVER there is one freaking problem and that is they charge your credit card as CASH ADVANCE and not as a normal transaction as they used to in the past. Hence YOU GET HIT WITH CASH ADVANCE FEES AND DAILY INTEREST FROM YOUR CREDIT CARD COMPANY.

In that case, it is better to send money through Western Union or a similar service since they have changed their ways of processing the credit card. I have used several times in the past for money transfer and never did they charge me as cash advance, NOW all of a sudden they change their policies.
NEVER GONNA USE THEM

I have be a member of Zoom and Paypal for many years. All of a sudden I can not get on my account after checking everything over three times and changing my password twice still no luck. So I called only to be told they would have to connect me with another department to verify my account?
FORGET IT, I WILL GO ELSEWHERE!

They informed on their website they guaranty full refund but they did nothing. They just said we can not do anything as the money is transferred.

Completely bad

I have try this remittance and the customer service is really terrible. Until 3 days my transaction was not complete and i have to ask them to return and it also take a week for refund.

I have been using PayPal for years without any problem, but recently wanted to send $2000 to my sister in Indonesia, and used Xoom. Since there was a limit for money transfer to Indonesia, I had to do it twice. The first one, I sent $1000. I received an email from their verification department saying that my money transfer would be canceled if I did not contact them by phone. I contacted them, but I had to wait for about an hour to reach the verification department. They asked me some information (my name, address, email, date of birth, purpose, relationship with the recipient), and eventually they approved the transfer. I asked them if this verification process would be done every time I sent money. They said that this was just one time verification.

Then, I sent the remaining $1000 just after the first $1000 has been approved. The next day, I received again an email from the verification department, asking me again about the purpose of the transfer and my relationship with the recipient and also how frequent I would send money to my sister. These were just absurd questions. I already told them that the recipient was my sister. Also, I have never heard from my bank questioning me how many times I want to send money to my sister or my mom (I sent money to them many times thru my bank). They canceled the transfer because they said that they could not complete the verification. I just cannot believe that such a company exists.

We have had an account with Xoom for multiple years. During this time of COVID, we had a friend reach out and they are in dire need of financial assistance. We tried to transfer money to them for the first time in Bangkok and we thought we had it all worked out. A few hours later, XOOM reached out by email address and said the account had been locked for verification and we could only call to resolve the issue. Well, they were closed until today, May 26,2020, and after verifying my wife's information, the customer service person, while courteous, could not explain why, but just stated that the account had already gone through a nebulous verification process and they closed the account, arbitrarily, after we had been using this account for years. Talk about a scandalous and disreputable company. Use another service, but this one is no longer for us. We ADVISE AGAINST EVER USING XOOM! They ought to be ASHAMED OF THEMSELVES!

Customer service is terrible. Unintelligible, unable to understand questions being asked, inconsistent.
I will be deleting my paypal account in addition to this one because the service is so terrible

After trying to transfer money that was paid to me from a survey participation, I now am overdrawn in my personal bank account because Xoom took it from there instead of from the company that paid me account. And now I'M OVERDRAWN with my personal account! After I receive the pay from the company I WILL NEVER USE XOOM PAYPAL AGAIN!

Outraging experience.
To make a small transfer, I was requested to provide:
Bank statement
Passport
Payslips
I wasted about 40 mins on the phone answering questions about my household income, my profession, etc.
Employees are extremely incompetent - they don't know where London is (it's not a joke!)

I initiated transfer on 02/11/20, then had to pass this quiz and provide all possible documents, then they were thinking until 05/11/20 and finally - miracle - confirmed a transfer.
When Mum came to the bank to receive the money (06/11/20), she was told the transfer cancelled (!).
No email or text notifications - absolutely nothing.
It's late night of 06/11/20, and money still hasn't been refunded - so XOOM literally STOLE MY MONEY.
I sent 2 emails to them, no answer at all. My Paypal balance is empty, no refund.
I don't know what to do. It looks like robbery.
Transaction *******5660

Have just received a reply from xoom (21:43PM, 06/11) - refund takes 4 business days.
So, they will be keeping my money for 10 days using them as free funds to play on Forex.
Xoom is not regulated by FCA and they are not regulated by any rules. Pure laundry service

Another update - today is 10/11/20,17:10. Refund is still pending, no reply from Customer service at all.
I understand that it was very profitable to use my funds playing on Forex during US election disaster. Is Paypal / ebay / xoom in so deep debts that it has these transaction delays? Reading feedbacks it sounds like a MONEY PYRAMID. It looks like they have serious finance problems. And they are NOT REGULATED BY FCA.

When Paypal set up this wretched, woe-begotten, poor crappy sister company, they should have warned all its clients that they were the most poorly staffed, the most idiotic and equipped with the worst technology.

I have a payment, just 105€ from my Paypal account to my German bank account.
Can I set up the payment, no I can't.
I try twice and fail getting error messages, which are so unhelpful.
I should be able to pay the whole amount to myself, but... no.

I have to phone Customer Services...based in the USA...and only available Pacific Coast times...and then complete the payment. It takes 30 minutes to wander through the ins and the outs of setting up this wretched payment and then I learn about the payment charge. Does the Assistant know the exact amount of the charge? No of course not.

However I perservere and give over all the required details for my own account.
Payment made, credit in a day, honest.

No, no credit made.
14 days pass.
14 days later email from Xoom, we've stopped the payment because we don't have any details for the target bank account and we need proof of your passport details, nationality, date of birth, sending user address, receiving user address, address of the bank, etc, etc.

You couldn't make it up.

RESOLUTION never use Paypal ever, ever again.

Xoom Impact on PayPal
December 21,2020

I have been a PayPal customer for many years and like the basic service very much. -- and still do.

Then PayPal acquired xoom and forced cash transfers to individuals through that company. What a complete and total disaster. I was trying to transfer $1,000 from Massachusetts to a friend in Pennsylvania, a transaction that used to take 1 to 2 minutes when PayPal was handling those transactions.

I just got off the phone after 6 hours of trying to get verified on xoom to move the money. I uploaded a passport and a scan of the required bank statement. Passport was OK, scan of bank statement not good enough (though this wasn't mentioned on the upload page). No, you have to go to the bank for the its copy of the statement, download it to your computer then upload only that version in PDF format to xoom

And I'm still not done. Another 24 hours to review documentation is ahead, not to mention delay on the receiver side.

This company does not have access to the PayPal database so has to independently verify what PayPal already knows.

PayPal's reputation is going to be greatly negatively impacted by xoom, if my experience is a guide.

Stay away from this company for cash transfers. Find another vendor that does not torture you to do a transfer as simple as this one is. Western Union comes to mind.

I earned money from an app on my phone called Ibotta Colorado and I earned enough to transfer it into my checking account. I followed the directions to transfer the money and was sent to Xoom. I proceeded to follow the instructions to get my money transferred and clicked on the transfer button twice (i guess). Next day when I looked in my account they transferred the money I was to received out of my account and back to me. So pretty much I transferred money to myself out of the same account and it was transferred twice. So I had to pay the transaction fee twice for my own money, and I never received my money from Ibotta Colorado even though it is showing transferrred on the Ibotta app. I tried to call and was told I needed to email them, which they do not have an email address. So I sent a message on their website and was given the run around. They did not answer my questions, but just gave me basic remarks like "you can look on our website for the transactions fees we charge, and we show you sent two payments (to myself)". HORRIBLE CUSTOMER SERVICE! I will never use this company again, I rather use Western Union. At least I wont be getting cheated out of money.

Terrible customer service it's mess between paypal and Xoom no one do nothing. They name each other and just cancel the account. Terrible

Sent money on Jan 20th it is now January 26th i have been compliant sent everything they asked for and nothing! Still delayed!

THIS COMPANY JUST KEEP CANCELLING THE MONEY TRANSFER. I CALLED AND WAS TOLD TO TRY AGAIN. THE ISSUE KEEPS HAPPENING. DO NOT DO ANY BUSINESS WITH THIS COMPANY.

Thank you Xoom I got the money back and recharge Free before I did a bad review but I was wrong the system was down, I don't have the receipt transaction over the phone