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The company has established a strong reputation for its extensive selection of Asian media, including movies, music, and literature, which customers appreciate for both quality and variety. Many reviews highlight reliable shipping and efficient customer service, fostering a sense of satisfaction among long-term users. However, concerns arise regarding pricing, with some customers finding it higher than competitors, and issues related to order inaccuracies and packaging. While the majority of feedback is positive, there is a notable sentiment regarding the need for improved handling of returns and better communication in resolving order discrepancies. Overall, the company shows promise but could enhance its customer service approach.
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I'm more than happy to say that YesAsia has always delivered my packages safely however because of where I live it sometimes takes up to almost 1 month and a half to be delivered. But nothing can be done about that over all would recommend
I've always had a pleasant online shopping experience with yesasia. Items for sale and shipping are always reasonably priced and items ship quickly and safely! Yesasia is a reliable site that i enjoy using to purchase kpop items!
I, have always been happy, with all I have bought at Yesasia.
Lots of things here I'm interested in.
Good site have a very large selection I will be ordering more in the future and I highly recommend this site to everyone
I've always had fast, reliable, and friendly service. When I have had an issue or question, they have been prompt, courteous, and helpful.
The ordering process is easy. Everything on the site is affordable! I can't wait to receive my first order. I recommend this site to anyone!
Great site if you're an aficionado of Asian movies. I just wish they had more movies, more movies on Bluray, and the prices weren't that expensive.
Product received on time with no hiccups.
They really wrap the box up really well so there will never be any damage.
Great service and I hope to do business with them again. I can see them being my #1 go to kpop source. They count their sales on all the album charts too, so don't worry about it.
YesAsia is one of the best sites i shop on they usually have cheaper prices than everyone else and I love that give free shipping. Also compared to other sites they have so much more on there site. I would definitely recommend anyone to this site.
YesAsia is an excellent company. I've never had problems with ordering online or receiving my packages. They have a great selection also!
I have received every single order I've placed, and always in great quality. The free shipping option also makes it a great option for international fans. I could not be more satisfied!
This is my first time having used this Site, or really ANY other asides from Amazon. But this Site, and this one alone had the Item that I really wanted. I'm sure that if I had been willing to wait, my item would have ended up on Amazon, buuuuuut... If I'm gonna "wait" this long for something, than I might as well should go ahead and order it. And, hopefully 20~ish days from now, I can confirm my 5 star ratings.
My specific item, yotsuba was hard to find, because the manga volumes hade different names (yotsuba& and yotsubato).
Also, when entering phone number and credit card number, spaces and "+" was not allowed (small hassle).
I made a mistake of duplicating my order for one of the movie DVDs. I requested correction and refund. I received an acknowledge and the correction in about a week and my refund in about 3 weeks. I am happy and satisfied with YesAsia.
Website UI is great and easy to use, product always updated with latest and delivery is commendable in term of speed and packaging.
Excellent, keep it up.
Easy to follow instructions for setting up an account, the same for ordering. Clear, easy to understand, the way a web site should be set up! Bravo!
Great SALE for the start of 2017, quality from YesAsia, love it! Been using YesAsia for years now and never had a problem.
I didn't understand why you did not accept payment from my PayPal account. This had never happened before in all my purchases elsewhere. There was no explanation given.
Answer: Yes. For Korean albums the sale counts on the Hanteo Charts. For Japanese albums the sale counts on the Oricon Chart.
Answer: I've had the same thing happen but with other businesses. When I asked the very same question you have I was told that the refund time depends on the banking system. The representative has no way of knowing if it's the customer's bank or the business bank. I've had this happen a few times over the years. From my point of view it gives the banking system more time to dink around with your money. Frustrating.
Answer: In my experience it only took them about 2 days to reapond.
Answer: I've "lost" confirmation emails before as well, I'm not sure if they were just never sent or my email filtered them out and the spam folder was automatically cleared before I could resurrect it but as long as your order history page has confirmation of the order and it has a pending status on it you should be fine. Also, check if all of your items are kept in stock. If you're purchasing an item that they have to acquire first it can take 30 days or more for them to even receive the items and then prepare for shipping.