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The company has established a strong reputation for its extensive selection of Asian media, including movies, music, and literature, which customers appreciate for both quality and variety. Many reviews highlight reliable shipping and efficient customer service, fostering a sense of satisfaction among long-term users. However, concerns arise regarding pricing, with some customers finding it higher than competitors, and issues related to order inaccuracies and packaging. While the majority of feedback is positive, there is a notable sentiment regarding the need for improved handling of returns and better communication in resolving order discrepancies. Overall, the company shows promise but could enhance its customer service approach.
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Very honest and products at reasonable prices. Refunds promised and given. A trustworthy seller.
Some extra information in Chinese or English can be given to further describe Japanese items as they are in Japanese language only.
I ordered a BTS album from YesAsia. It was a free shipping and the album was in a good shape. I just ordered another BTS product from YesAsia. I totally recommend YesAsia, especially to those who would have huge shipping fees! :D
Always loved shopping here. They always seem to have what I'm looking for. Although it's been a while since I visited the site would like to see electronics return.
They have responded to my issues fast and understood, no problems there. Customer service emailing is good, only had to email them about an issue once and it was on my part. Other than that, placed many multiple orders and this is the place i go for kpop albums
Great experience. It's fantastic online shop. My albums in very condition. Volvere a comprar aca. Aunque deberian habilitar el envio gratis para Latinoamerica.
First site says it can ship to USA. But I go thru all checkout and it says not from this site what to continue to other. :( Waste of time. And I actually thought I'd ordered months ago. Turns out I didn't. Have to click Continue, Which is in an odd place. :(
I enjoy shopping for new or rare products from Yesasia.
Haven't run into problems yet.
Quick service and always updating its shipping process via email, which is nice.
Will definitely return for more business!
Just ordered for the first time. Items ordered were for my daughter who is a big BTS fan. She commented this site offered what she wanted at a cheaper price than elsewhere. Now, let's see how long it takes to receive the order!
I have the pleasure of purchasing goods and stuff with them for a few times already, very responsive to enquiries and questions from me regardinmg shipping and etc...
Never had problems purchasing at Yesasia.com. Good customer service, as well. My inquiries by e-mails were all replied and they are very helpful!
They have lots of asian products - price better than amazon for some books. Site is a bit of confused, but it works.
Using YESASIA was quick and efficient as made mention of. Some awesome and absurdly rare soundtracks were available it was a quick order, and I'm happy to see it, I'll cetainly purchase from again. Thanks.
YesAsia is one of my favorite places to shop for international goods. The website is easy to navigate and the service they provide is excellent. I love this website!
I trust this site to not only have the Korean music albums or movies/ TV shows that I want at a great price but for those items to arrive to my doorstep in great condition.
A very good and helpful site for finding Asian movies on DVD and Blu-ray. As a collector I always check this one regularly, even thought they tend to be on the expensive side.
Accurate, fast shipping. The products are always well packed and arrive in good condition. Always have a good experience with YesAsia.
I have ordered many times already at yesasia.com and I am very very pleased with the service and delivery speed! Thank you for bringing K-Pop to my home! :)
Excellent service. Fast and efficient. Satisfied with the arrangement of the payment procedure. The delivery is on time. Will purchase good from this site!
Answer: Yes. For Korean albums the sale counts on the Hanteo Charts. For Japanese albums the sale counts on the Oricon Chart.
Answer: I've had the same thing happen but with other businesses. When I asked the very same question you have I was told that the refund time depends on the banking system. The representative has no way of knowing if it's the customer's bank or the business bank. I've had this happen a few times over the years. From my point of view it gives the banking system more time to dink around with your money. Frustrating.
Answer: In my experience it only took them about 2 days to reapond.
Answer: I've "lost" confirmation emails before as well, I'm not sure if they were just never sent or my email filtered them out and the spam folder was automatically cleared before I could resurrect it but as long as your order history page has confirmation of the order and it has a pending status on it you should be fine. Also, check if all of your items are kept in stock. If you're purchasing an item that they have to acquire first it can take 30 days or more for them to even receive the items and then prepare for shipping.