YOOX

I ordered three items in the last few weeks. The first was a polo shirt that didn't fit correctly, returned for a refund. The second item was a cardigan and they sent the entirely wrong item, returned for a refund. I haven't received the third item yet, black ankle boots, and I'm hoping they send the right item and right size. Even if they do, I won't be spending any more money here. Shipping takes too long and they charge you to ship your returns back despite the return being their fault. I have written and called with no response. Not sure if I'll even receive my money back. I may have dispute the charges with my bank. All this trouble for nothing.

Love this Italian made site! I mainly purchase my coats/jackets camisole tops & leggings from Yoox.com because of their uniqueness. Their cuts and fabrics are nothing like you would find anywhere else and they all arrive and appear untouched and in mint condition. Plus there are no dilemmas when returning (sizing are at times an issue) so all these negative reviews comes at a surprise. Judging by the craftsmanship and the feel of the fabrics, they're definately not counterfeit. Doing a little reading into YOOX, an order is placed with them every 11 secs and they've even had to employ robotic means to deal with the sheer amount of distribution. -This speaks volumes! So I wouldnt be put off by the negativity on here until you try yourself!

I bought some items from this site years ago. Prices were amazing and quality was great. Took another shot with them after remembering they existed. Product $500 - on clearance - wasn't shipped until 7 days after ordering. Product's designer box was torn to pieces and held together with scotch tape. Tags cut and scratched. Really? But i like the item so. Eh may try them again but probably not... there are too many other companies who have better service.

Three years purchasing great designer items at this amazing website. No issues with refunds or returns, always very easy! While I believe some customers may have had some bad experiences with customer service (happens in every large company!) don't believe their products are fake, if you do a simple google search, you will find news stories about this reputable company and if it wasn't, why do you think Net A Porter just bought! Do some research before falling to the hype of a few unhappy customers!

Few years ago they started charging for "local charges and duties" which is nonrefundable. It's about 30% of the purchase amount.

So, I recently paid $54 "local charges and duties" on $177 order to Canada.
When I contacted local customs, they advised that customs duties for my order would be like $12
Also we have 5% local taxes on goods, but it's refundable if you return the merchandise

So, YOOX simply put my $40 in their pocket. Their customer services could not reasonably explain why they do it.

This seems like a scam to me, therefore I do not recommend buying from this company and will close my own account with them.

I'm a regular shopper (wish I weren't so regular) and had no problems with them whatsoever. I've had quite a bit of returns lately and they all went smoothly. Good bargains, quick delivery most of the time, easy and free returns. The site is enormous though so you have to develop a system to search plus it's worth waiting for extra offers and a discount on discounts :) I even ordered some fragile household items and everything was OK. As far as fakes are concerned, you can always contact manufacturers and ask them if they sell their stuff on yoox as well. I compared Dr. Martens' shoes I ordered from yoox to those in an actual shop and they were the same. This is the European site, maybe there are more problems elsewhere.

I been a client for 14 years now...made countless purchases for myslef and my family. Quality of clothes is always super and top brands. Of course it all depend how you take care of the clothes they last long time. Occasionally, I received some items by error but not a big deal I returned them. I always leave exchanges are money yoox and buy something else I need. I never had any single issue with company. It seems like people do not get that it takes a while for clothes to arrive since they shipped from Europe. So 2-3 weeks is normal. They always come - very happy with the site and service.

I've been order from yoox used multiple account to get the 1st order promo code that they gave. But as soon as I placed the orders, it keep cancelled, and need to verify my credit card, and soon after that, my order still got cancelled, by contacting yoox, I've been told that they will not accept my order and showing somehow my email related to somebody else profile. This is totally crazy. Im believe that I got banned from mistake of someone else, so I hope yoox can lift this. Thank you

I've shopped Yoox for years to get my designer goods outside of the January/July sale seasons. Is there customer service great? No. Is the $6.95 restocking fee unreasonable? Probably, and I HATE using it. But, they offer high end pieces for good prices. The trick is to know how the designers you like fit you, and the original price point so you can make a good comparison. Honestly, they don't do the best job at determining their original 1/2 off price. I just purchased a pair of Givenchy jeans at their ~50% for $350, except that those jeans would have started actually at $1.2k. On the reverse end, I saw a Raf Simons t-shirt listed at almost double retail. So, know your stuff. As far as sizing, am I concerned that a 33 might be a little tight (I wear a 34 from them, but only a 33 was available) and I'll have to absorb the $6.95 restocking? Yeah... but it's worth the gamble. And taking the train to Barneys will be almost $6 round trip anyhow... and I can only shop there during sale...

The boots I ordered from Yoox are clearly fake. First off, they were listed as the complete wrong size by Yoox - two sizes too small. They retail for $350 and are a well known brand, yet they are covered in blemishes, wrinkles, and the rubber sole has huge bubbles and pock marks. They have strings where tags would be attached, but no tags. I wanted to resell them but would not be comfortable selling something that looks so bad. Customer service was not good either, I will never buy from them again and am telling everyone this is a scam! They even have the nerve to charge me for the return.

My goods failed to arrive over 3 weeks ago and for which no signature was secured. I was told it would require an investigation taking up to 8 days despite UPS calling me quickly, recognising the error and saying they were surprised I hadn't been refunded already. Every email gets variations of an ongoing 'investigation' by a different department. I can only assume they think I will eventually go away and they can keep my money.

I felt that I needed to write a comment after having read all the lies that vilify the name of Yoox. I am a happy customer all my orders came smoothly. Regarding some comments about fame products this is bull$#*! as Yoox works directly with the brands. It is listed company on the stock exchange they have no interest in distributing fakes if they did many brands would stop collaborating with Yoox. Finally Yoox is for real fashionistas who understand the brands maybe those who were disappointed had mass market expectations...

Couple of weeks ago I ordered two casual shirts. I was totally wrong item and other one has wrong size tag. I returned both shirts same day I received it. One of the shirts I ordered was still available on their web site and I asked them to send me that but they refused to price match stating it has different price code and we can can exchange for the same price. People in customer service does not understand the issues they are running their business totally wrong. I hope there is class X suit against them.

I've purchased from yoox at least about a dozen times and never had any type of issues. I never had to return an item so I wouldn't know how well they go about that. Do pay attention when buying final sale items since they aren't returnable. Also, info on products is not abundant so a little research elsewhere is recommended before buying. It is best if you already know the brand you are buying.

You order one item they ship another and when you return they claim they didnt receive it... customer service is awful - all give the run around
Good thing i had documented emails and pictures

Be very wary before ordering here - put it on a card that will stand behind you

1. Yoox doesn't refund sales tax that was applied to the original purchase which is not only against the law but also against their own return policy.
2. Express shipping (3-5 business days) took much longer to receive.
3. All return shipping labels provided by Yoox had misprinted bar code.

It has been my most popular shopping method for years now, everything is as described, courier service is on time, packaging very caring, and in fact I have used the return and refund service many times without any stress. It works perfect. It takes some time for the refund orders to go through but they do go through after all! Just pay attention to the discounts and offers and be sure that you are wining when you are shopping from YOOX. Where else can you find so many brands and choices? Literally you can find everything you seek in this site, enjoy your shopping. Despina from Greece.