YOOX

I hope this reaches some people. I was a shopper of Yoox for 5 years, their policy is buy stuff, if you dont like it return it. I did exactly that. After 5 years, they said sorry you cannot shop with us anymore because you return too much.

My advise, go to other sites that do not do this silly lack of customer service. They were good, now they are ANTIAMERICAN!

This site is very fake. I tried to order gucci shoes that were on display severally but they kept canceling my orders and yet removing money from my account. Next, they asked me to send a picture of my credit, showing the front and back including security number. They probably want to steal my bank credentials. This is a big fraud site.

I have been a long standing customer for years but recently had major trouble trying to get a refund on returned item. I sent item back using UPS label that YOOX provided. But due to lack of tracking information, they told me that I cannot get a refund. I don't have the item and I followed the instructions they provided. I am very displeased with the appeals process and refuse to do business with this company again.

I did mistake buying something without looking it was final sale (with is my mistake). It came ridiculously big so called to customer service to ask them if its possible not return just exchange for smaller size the women who was on the phone with me was incredibly mean the way she was talking (i wasn't counting on much to happen but i wanna to try). I don't think i will be buying there anymore, customer service means a lot to me

Would give them zero stars if could. Totally got my online order wrong and when I called to explain that, only the day after order they said it was final and I couldn't correct or cancel. Then I didn't receive the order and found them to much hassle to chase. Awful customer service and absolute joke of a company.

I'll place and order and it will send me a confirmation number and my order number and then 30 min later they will cancel my order saying the billing information is incorrect when it still takes the money off my card. I've done used 2 different cards and it says the same thing

Don't be fooled by the 'return policy'. Buying a gift for someone from YOOX means they cant change it! Exchanges are offered only for size - so realistically, if they hate the item, they still have to keep it, or tell you they hated it, and have the money returned on your card... Too embarassing for words...

I ordered a very pretty Diane Von Furstenburg dress on sale for $187 and was horrified when it arrived --- It was a rag! The material was flimsy and the color was washed out. It looked like an old beach wrap. Though YOOX accepted the return, they charged an $12 restocking fee. Stay away from this company!

Like numerous others, I inserted my credit card info, agreed to terms and conditions, was charged my cc, and then received an e-mail telling me my order was cancelled. Of course no explanation provided, no apology for my wasted time and for my storing of personal info on their website. Horrible business.

6 complaints in 4 weeks and no one go back to me that's how bad this company is...

This has since affected my Armani account and Mr Porter accounts equally complained to them and equally they just as bad the bigger the company the worse they operate and no one takes a blind bit of notice!

I made a purchase the first week of December 2017 returned it, following all instructions, Dec 29. I received a refund confirmation. WEEKS later I received an email stating that due to a Yoox system error and my refund was not going back to my card, but instead would be transferred to a Yoox credit. I responded that this was okay. A paypal transfer was offered. My business does not condone the use of paypal so this is not an option. Many emails with Yoox and the Better Business Assn later, I was offered a wire transfer. The banking information was provided in late March. Just checked my accounts--no wire transfer was ever made. So for 5 months, Yoox has had over $200 that they won't return to me.

Terrible customer service, or close to none I should say. These guys my screwed up my delivery address, shipped my order to the wrong country, shipped it back to the warehouse immediately then automatically refunded it without my consent. During the entire process no one has ever contacted me about the error. Before the refund I emailed them about the issue and they said the appropriate department would contact me soon but no one did that even after the refund has been issued. I called and they said they will not react with responsibility to this because they said I have ordered my items from their website of the wrong country. I said, "When I visited your website in Hong Kong, should I expect the browser to direct me to a different yoox website? Especially when I typed in Hong Kong twice for my delivery address, should I expect my delivery to be elsewhere?"

I bought 2 pairs of jeans from YOOX on line in a size that I usually wear. When they arrived both were way too small.
When trying to return them I was told that one of the jeans was a final sale and that they will not honor my return! I never buy items that are on final sale - and this was no exception. Nowhere on their website and in my confirmation email was the final sale mentioned or that I could not receive a refund for returned merchandise.
I feel cheated!
Never again will I buy from this company! "

I would like to get my money back on the order 0702Y5C******* but i got no responses from yoox because it was order via yoox partner. After several mails, cases, i got only automatically response from yoox, please see below picture!

I ordered a pair of shoes. I paid a large amount of local taxes and duties because it is shipped to Canada - 35% tax. Other stores charge only 20% tax. I had to pay for shipping $40 USD. Other stores offer free shipping if an order is over $300 USD. Unfortunately, the shoes did not fit me - too tight. I had to return the item. YOOX charges $5 USD for return shipping. Then I found out today that YOOX did not refund the local taxes and duties. They only refunded the price of the pair of shoes. It is the customer's responsibilities to deal with Canada Customs to get the taxes and duties refunded. This is so ridiculous because I have never heard that a store charges for taxes and duties but then refuses to refund the tax and duties.
I do NOT recommend buying from this store if you ship to a Canadian address. It's a rip off site to shop from.

Spent close to 3k on clothing with Yoox in the past month and they sent out a dress with a ripped strap. Asked for a discount so I could have it professionally repaired. They offered less than $20 on a dress that sells for close to $400.
I'm pretty sure I can find somewhere else to shop online that values their customers more than this.

I wanted to sign in to look at the list of my purchases. I signed out for the site with my yahoo email couple of years ago. Havent gotten to buy anything from them meanwhile. Two weeks ago I decided to buy some goods from them it let me sign in with my email. I was able to make a purchase. Once I decided to check the order status, it would not let me sign in again. Their computer tried to verify if Im the right person and started giving me them pictures. The quality of the pictures is terrible and it kept sending me one picture after another. So I was sitting there for about 20 minutes trying to log in and still was not able to. I was shocked and upset that they got so worse after all that time.

I purchased a very expensive pair of pants. Received them. They ran so small and elf could not have worn them! Returned them and 3 weeks later still not refund. Contacted them and they said they have been so buy it is just taking longer! Will never buy from here again!

I have been shopping at Yoox for a few years now. They have changed their shipping box which was really fun but not very sustainable which is probably a good thing for the planet and likely more cost effective for them. I hav requested 48 hour shipment, as well as standard delivery, and all orders have arrived within expected timeframe with exception of my last order. I was surprised to receive a proactive note apologizing for delay noting that they were crediting my shipping changes which was a nice, and unexpected touch - expedited shipping was not requested on this order. I have not had any issues with the return timeline as other have noted. I do have one quibble with sizing, in particular with their shoe sizing. It would be great to have a fit guide as we all know there can be some variance in translation. Regardless, there are some great bargains to be had.

I ordered a pair of boots and a dress. After trying the boots, one pair literally ripped apart. I have shared the photos. The dress after one wash is not usable. The items are so old that they should be discarded... but they found a way to see trash online. Customer service was irresponsive and useless. Don't waste your money.

YOOX also runs the Moncler US on-line store.
I had terrible experience. The item they sent to me is being wore before ( with makeup and water mark, wear zip) and refuse to exchange for me. I hope Moncler replace its service soon.

Bought size 38 Hogan sneakers for my wife and received size 48 Superga's. Easy return and they received them at their warehouse a couple of days: now weeks later they keep replying that they process reimbursements in 3 working days … absolute joke

I placed my order with YOOX before reading the online reviews. When I saw the online forum, I was immediately stressed as I had spent quite a lot of money ordering Moschino dresses from YOOX at amazing discounts.
However, rest assured, the tracking system was fantastic and my order arrived in an amazingly short period over the Christmas break. I love, love, love my dresses, and they are exactly as advertised. Amazing designer dresses at a fraction of the cost. I admit I know the brand sizing well and so they all fit me like a glove. Great bargains and I would order again in a heartbeat - or when I can save up some more money!