YOOX

They are thieves
They blocked my email and rejected return the obsolete shoe that I purchased
What a shameeeeeeeee
For orders numbers

1002Y4F*******A
1302Y151D2361B

Company of scammers! I ordered shoes and they sent me the wrong model 3 times each time indicating a different model number! I HAVE DEALED WITH THIS COMPANY FOR 4 YEARS - THERE IS NEVER A SCAM LIKE THIS! And at the same time they claim that I myself ordered these models! I'm tired of fighting with them and the last pair of shoes that arrived yesterday I won't even protest - I'm tired of fighting with them!
Do not try to get anything from them - they will blame you for the fact that you yourself are to blame! Look for other companies that are honest and decent, value their reputation! I'm from Canada - maybe in Europe this company works more carefully - but in Canada they are just scammers!
The first time they sent me my order - and I ordered two pairs of the same shoes in size 38 and 39
My boots size 39 came in the model that I needed - the first photo
I bought boots for my daughter and they were of a different model - I protested this order and the company agreed that they sent the wrong model and promised to refund the money for shipping and my fee
I tried to order these shoes of the model that I needed - they sent me the same model that I did not need and the model number was already different! When I wrote that I did not order it, they answered me that I ordered these shoes
My daughter would like these boots - I would gladly give them to her - but size 39 is too big for her - and I ordered again what I need - they still had these boots on their website!
I got back what I didn't order!
I'm tired of fighting with them - they're scammers!
Be careful!

What is wrong with yoox? Same happenend with me like many other costumers i read on different sites, yoox cancelled 4 orders without any explication... what the hell is wrong with them? They sell clothes online, some i like when trying on some i don't so yes i make returns? A lot of the time allso it was their fault (wrong item. Fawlty eg) returning items is that what is the problem? I have to guess because costumer service is lieterally non existent... i was a generally happy costumer for 5 years bought average 1500eu a year. Feels really akward. I hate yoox!

I MUST ADD THAT THE 5 STAR RATINGS THAT SUDDENLY APPEAR I DO NOT TRUST AT ALL

Yoox is an Italian based discount luxury goods online retailer. They carry brands like McQueen, Louboutin, etc and then some Italian brands. A lot of their products are made out of real leather and during one of their after summer sales, they can be found for very reasonable prices from belts, shoes to handbags. I ordered from them twice and each time my order was delivered within three days! That's crazy, especially since my items were shipped from Italy. I've read that some products may ship from an American warehouse but both of my orders were from Italy. The shipping was free over $150 and returns using their pre-paid label is about $7.00ish deducted from your refund. I believe you can get a full refund if you choose Yoox currency. In addition, the refund may or may not include taxes depending on where you are (I can't remember but I think my tax amounts were refunded). The instructions for returns ARE specific but not any worse than say ideeli. The items that have straps or hooks have a Yoox label, that cannot be removed if you want to return them. Other than that, if you request a return online and follow instructions everything was processed and refunded pretty reasonably. I like that you can add things to a dreambox which is basically a wishlist and you can view how many are left of the items in there, or they will show out of stock if that's the case. The only thing I don't like is that through the way the site is organized, it takes forever to look through everything. Due to the items being from the EU, sizes are in Italian or standard EU and you have to click on the item and look at Yoox's sizing commentary. It helps if you're familiar with brand sizing already, otherwise it can be a blind gamble. In general, I find the shoes to be 1/2 size too large from the Italian labels but the bags are great quality for the price and worth it. In general, I recommend Yoox if you don't mind doing a bit of research and have an open mind.

Good service, good quality ask for adisa she is lovely and helpful they need more people like her. Brilliant service

I ordered MAISON MARGIALA BOOTS for my birthday $500 and i received POOR QUALITY. The bottom of the boots are horrible. It looks like someone has been ice skating with them or a return went bad.
I called them for help and they advised they will email me.
Okay... I get a email on TODAY from them with "return policy"? Why would i get this email? Is this a joke?
I called them right away and a rep pretending to be the supervisor advised i was lying because i reported this 2 weeks after i received. So what? I opened it on my birthday and it was 2 weeks later not over 30 days.
I then requested compensation and the lady spoke over me etc
I requested another supervisor who was super sarcastic and nasty
She told ME i wore them... how are you going to tell me i wore this if you are not me? What kind of company accuses customers for sending them poor poor quality?

I am simply asking for compensation before i call my bank and dispute this and they were so nasty.
The funny part is after i told them i was going to dispute THE ENTIRE DEMENOUR changed. Interesting.
If I do not hear compensation from YOOX within 24 hours. I am calling my bank.

NASTY NASTY COMPANY THEY WILL NOT HELP YOU! TAKE YOUR MONEY ELSEWHERE!

Never buy from yoox.com there are fraud company,there are keeping money from customers,never giving return money back never!

Sent me damaged items and refused to replace or return at their cost, despite of my clear photo evidence

Lousy customer service! They don't care about customers and just give the same useless reply when contacting them

Really bad return policy - overpriced items - poor packaging - expensive shipping costs - description of products isn't good

So far my experience with them has been excellent and on point. Luxury brands for less. I just love yoox.