Young Living Essential Oils

I've ordered from this company for the past 5 years and I have never had any problems with their shipping until now. I placed an order on March 4th 2022 and I used their free shipping option. It is now the 21st of March and I still have not received my order. I contacted customer service, which has always been super helpful, and they told me I just have to wait.

I have been trying to deal with customer service for 3 weeks to return a defective diffuser which was $260. All diffusers are sold as a kit for first purchase. They only offer replacements. I get a different story from each rep I speak with. I can no longer trust this company due to the awful customer service and would never represent any sales to have customers deal with their terrible customer service.

Young Living went through some changes. They now want you to spend a minimum of $100 per month to get the same perks one used to earn for $50. For that reason, I cancelled my membership. All was well for a few months, but then they sent a shipment I did not order and charged money without permission. They gave a refund and assured me it would never happen again. They assured me my account was closed. It happened again this month! They charged me again and sent another package I did not order. It is not legal to take money you have not been authorized to take. I strongly advise using a different company than Young Living for your oils. Their greed got the better of them.

I have had over ten of the caps to my young living oils crack and pop so they no longer seal the oils. Young Living refuses to replace the caps. However, upon purchasing they tell you that your oils will last for years if stored properly. I have tried for several days to get someone on the phone. A customer service person cannot be reached by phone, they don't answer. I use the online chat and it takes 35 minutes to get a chat person, have them respond, answer questions, and then tell you that they do not replace caps.

They have setup the website in a way that end user confuses at every stage and end up in either paying more unintentionally or have to call customer service for resolution. The website is misleading and seems fraudulent where limited access is allowed to sort out the issue.
I was overwhelmed by their strong social media campaign, and therefore trapped in their products.

Customer service is HORRIBLE, and therefore, I strongly doubt on the products are as well. If such a big brand claims big wins on social media then how could they forgot to improve their customer service followed by user experience on their website.

I love this company it is my favorite I've been using these oils for a long time I would never use any other kind they had changed my life in many ways the owner Gary D young was the best guy ever! Please keep his legacy alive!

Great products but they lie about shipping time frames. Order on their site shipped 2/25/18 according to THEIR site. The date should have said 2/28/18. If it had, this would not be an issue. Waited a week for three day shipping. Unacceptable. Deal with another company. I will be. Young Living lies

I signed up as an essential reward member with young living, and quickly realized it was a money pit. Lots of money, little gain. The website as a whole is a mess, especially during their Holiday launches. They're unable to keep items in stock, website failures, 4-6 week shipping delays, the list goes on. It makes you wonder where all our money actually goes. I'd recommend their product, but poor feedback for the company itself.

I love love these oils! Helped us so much. Or they did anyways. 8 years in. Disappointed last few years. Price is way high! Changing site Confusing website and point system ect. Oils seem weak or watered down, not strong at all! Don't last, Bottle caps pop off and crack causing oils to evaporate! They just make excuses. Very disappointed! I'm seeing a rise in greed as well …

I have used Young Living oils for 17 years and have never been disappointed. They have changed my life and families health and well being. When there are product or service questions I have been helped. I have found that product availability is a matter of these being a real "natural" from nature product dictated by things like weather... that says a lot to me as it means they won't compromise by using an inferior product to 'make a sale'... thank you Young Living. We appreciate your integrity and all the ways you help the less fortunate all over the world, wherever you go you bless and enrich the lives of those you partner with. Now that is something I can support :)

All I wanted was a pretty item that smells nice. I didn't want a monthly fee. Rep turned from happy to a nasty person and bugging me all week with excuses. I called bank to cancel and called salon to cancel. $1 credit came thru bank apparently holding pending until something was released. That would be the product. Big disappointment, one minute they luv ya the next they're telling me I better pick up the phone. Excuses were a guy said there was a mess up in the system. Then a convention. First I was a member then Not. Money was available, something definitely not on the ball. I tried after being warned about this mlm scam and cult like behavior. Now it seems so true.

I have been using Young Living products since 2009 after I had cancer. I wanted to change the trajectory of my health, and I HAVE! I'm shocked at the reviews on here because I have never experienced anything but positive results from the products and the company itself! I have gotten replacement products when needed and customer service has been great! Shipping was a bit slow last year in 2020 but what WAS normal last year? Don't believe all these crappy 1 star reviews! I'd be willing to bet there's an ulterior motive going on there! Try it for yourself! You'll never regret it and never go back to using synthetic products again!

I should have known not to trust this company when my research about them uncovered that their founder had been charged with fraud for pretending to be a Doctor. In addition, the founder had also been investigated for manslaughter when he participated in an alternative birthing method which resulted in the death of his new born baby. But by this stage it was too late. I had already signed up and invested quite a lot of my time and money so I pushed ahead to continue spending and spreading the good word about Young Living, comforted by the fact that Garry Young had passed away and the company had an opportunity to change its spots. And then i experienced the dodgy behaviour for myself. Can't say I'm surprised, but I am very disappointed and hope to warn others.

I have had chemical burns/allergic reactions to people putting a drop of Young Living essential oils onto them self near me.
I feel like si have a bad sunburn for 3 days and I am red. Even my eye burns.

Any time I needed to contact customer service, there would always be a minimum of 2 hour wait. They could never completely help you with whatever issue you had. I only bought oils for them for 3 months and it was the worst experience I have ever had with poor service. One month it took 3 weeks for my oils to be delivered! The oils are overpriced, and you are stuck ordering every month in order to earn "loyalty rewards". It's not worth it. I have since changed to Revive Essential Oils, and they ship fast, customer service is wonderful, no minimum order required!

I purchased a $36 vanilla oil and it has very little smell to it (if any). I was told by the company that you can't guarantee your products - not even a trade up. Pretty bad business for oils that are 4 times the price of others and are supposed to be high grade.

This basic kit clearly states that actual samples should be in package (15mL) and they were not. The company said that they are add on's but that is not what the heavy card stock package indicates. I received the item as a gift, so I can't go back to the giver and tell her what a junky gift this was. If this is any indication of how the company does business, then stay far away!

My monthly order of Oct has not arrived. And this was ordered last Oct 3. They cannot seem to coordinate with their local courier. I've been calling and i've been emailing and i have received standard bull***! Answers as if it was my fault i have not received the package. Some of us work and do not stay in the house everyday. Packages need to be coordinated for delivery and there is NONE from both youngliving and their nominated local courier. I have already canceled my monthly orders and have decided to explore other oils due to this experience.

Amazingly complicated system to purchase, then get rewards points, then points dont equal dollars and you can only buy certain parts of the range.
I failed to meet a buying deadline and my discount that took a year of buying was deleted. I tried to review and it seemed that they took great joy of reminding my of their "Terms and Conditions".
A very expensive company with one good product... Stay away

My mother is a YL rep and by all means I support every venture that she has. She bought me a diffuser for Christmas that I was (at first) very excited about. However since then, I have been her customer, not her son. I gave her a very specific "i will come you to" boundary which she refuses to follow. Then she guilt trips me every single time I refer to the boundary. The YL business model uses friends and family against each other and promotes pushing limits to reach the "next level". Well the next level will be pretty lonely.

Uh, first off. MLM, so that's NOT fun, second. Theses oils contain synthetic chemicals that are not FDA approved. The creator of this company has been through so many scandals that its hard to turn a blind eye to. Its a harmful company that exploits and lies to its customers...also when used as directed it causes rashes, breakouts... there are better companies out there that are more ethical and cheaper. (i personally have not bought the product, however my mother has, and she was not happy either.)

I love the product but I also know it is kind of a pyramid scam which is weird. And it is scary for you people to want FIVE digits of a SSN. We all know the first three are where we were born so basically you just have to guess one number to steal our identity. You should just have regular sales people instead of the "member" crap - it just makes you seem sleazy. I will use your products but NEVER recommend them.

I signed up after 3 years of consideration. After getting 5 or 6 shipments using essential rewards, I have decided to cancel the ER minimum of $50/mo ordering. I like the oils just fine but don't need to have the pressure of ordering something every month to get "discounted" shipping ($6) and earn monthly rewards. Plus, I have never received my shipments sooner than 2 weeks from the time I placed my order. I have another very good direct essential oil company that I order from, get free shipping and excellent customer service and the shipments arrive in an average of 5 days. I am sticking with them!
When I called to cancel there was no questioning as to why I was cancelling, just the reminder of how I am losing my already earned points and discounted shipping. When asked if there was anything else, I let her know my diffuser had never worked properly then was blamed for why it was not working properly. No, " how can I make things right" or anything to remedy my defective diffuser... disgusted! I work in the customer service industry and this was POOR!
I then asked to cancel my membership and was told not to order anything for a year. I want my membership cancelled today and even that was a NO. Really? Even though I like their oils I will NEVER order from them again based upon the customer service I was given.