• Young Living Essential Oils

Young Living Essential Oils

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Overview

Young Living Essential Oils has a rating of 2.0 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Young Living Essential Oils most frequently mention customer service, and essential oils problems. Young Living Essential Oils ranks 43rd among Aromatherapy sites.

  • Service
    34
  • Value
    31
  • Shipping
    33
  • Returns
    27
  • Quality
    31
Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
9
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How would you rate Young Living Essential Oils?
Top Positive Review

“Customer for years now”

Sandra G.
1/25/24

Been a customer for about 4 years now and I will never go back to other products. Never had bad expreriences, not with the product nor customer service. For me nothing but the best for my family and this definitely is the best, completely natural product out there.

Top Critical Review

“Worst Customer Service and Company does NOT back the product”

Wendy L.
9/18/18

I have been trying to deal with customer service for 3 weeks to return a defective diffuser which was $260. All diffusers are sold as a kit for first purchase. They only offer replacements. I get a different story from each rep I speak with. I can no longer trust this company due to the awful customer service and would never represent any sales to have customers deal with their terrible customer service.

Reviews (91)

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customer service (32)
Thumbnail of user lindac1388
Illinois
1 review
5 helpful votes
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November 11th, 2019

For my October 3,2019 ER, I received 2 EO that were dated a year ago when I emailed YL for harvest/ production date.
Having going back and forth with YL taking 2-3 business days to reply every time, it's been a month now since I received the order.
When I ask for replacement of those 2 EO (and request them to waive the restocking fee and shipping), YL CS replied that they can do a one time waive on the 25% restocking fee (since it's more than 1 month from order and I have opened the 2 oils) but I have to ship it back to them on my own cost and they cannot do replacement but instead provide a credit to my account.
This is so frustrating because I'm in not to make money and I buy for my own use. My monthly orders a weave over $300 and this is the $#*! I get.
No doubt, some of their oils are pretty good (but expensive), they shouldn't be shipping old dated oils and I don't care what they say that their EO don't expire because if you know chemistry, majority of the oils react with the air as soon as we open the bottles.
I have no where else to write out my frustrations because YL CS don't even bother.
I encourage everyone who buys any EO, please email for harvest/ production dates.

Thumbnail of user lyndsaym
Texas
1 review
5 helpful votes
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April 4th, 2017

I would like to say I bought this diffuser for my niece in NY and she's coughing alot and her skin is burning I don't think the products are so safe they are not to be used in the place of medicine

Thumbnail of user coleenh17
Texas
1 review
1 helpful vote
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October 8th, 2021

Placed an order #************** today with Roy. Took forever, placed on hold multiple times. Couldn't understand him.

Thumbnail of user lennyf16
Michigan
2 reviews
7 helpful votes
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October 6th, 2023

I was buying young living oils for a few years until I just found. Revive almost 50% cheaper, Just as good oils if not better

Thumbnail of user oill
New York
1 review
7 helpful votes
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July 12th, 2019

Owns Farms for 35 yearsWe had a retail store in New York and we stocked 16 to 18 companies. We noticed many of the doctors coming from Winthrop Hospital only using the Young Living so one day we asked why would they purchased that with the others were so much less money and they told us to contact all of the companies and ask them where they get their products and how they test their products and how long they've been in business So that is what we did Only two companies would give us all the information on the phone And we were only allowed to visit to corporate offices one of them being Young Living and the other being doTERRA Youngliving owned farms for over 26 years and doTERRA was for only 4 years. We were told by doTERRA that they absolutely dilute the Oil's that they don't need to be pure To be effective And that they don't need to own farms because they had Parker Farms But we mention to them you have no idea I have a partner farms soil is being treated before you partnered with them So we decided to go with Young Living because we know the seed to seal difference is major We also did not like how they were talking about Young Living at doTERRA Youngliving had nothing negative to say about anybody and we liked that they just stayed on the positive side So now are only use Young Living at all of our dental offices And we decided to sell the store And just focus on building the business online and through private doctor offices of our colleagues. We saw a major difference with dementia Parkinson's and Alzheimer's patients When we used to Young living before doing dental treatment

Thumbnail of user thomasd504
Texas
2 reviews
5 helpful votes
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July 28th, 2022

Horrible service July 5th order still no order how they still in business is beyond. Me terrible terrible terrible company

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Thumbnail of user bethp215
Missouri
1 review
15 helpful votes
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May 20th, 2020

Horrible, horrible, horrible. Customer Service! Did I say horrible customer service. I would not recommend this company simply for this reason. Scam

Thumbnail of user stephanyw3
Georgia
1 review
3 helpful votes
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November 25th, 2019

Quality and principles that guarantee satisfaction. Have used YL oils and enjoying all the benefits! Culture of honor and inspiring information.

Thumbnail of user allysond2
Minnesota
1 review
10 helpful votes
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April 9th, 2015

This company literally scammed me. Worst experience of my life! I bought an oil & diffuser in recommendation of a friend. My boyfriend was coughing horribly from it so I called & was told I could get my money back & be reimbursed for the shipping if I sent the products back. So I did. & then I called to see when my refund would arrive back in my checking account. The woman I spoke to told me that their policy would not abide by me getting a full refund which is what I was told. She told me they had to review the phone call of the woman who told me that & call me back. I never got a call back. I called them again the next day, asking for a supervisor. He told me the package I sent back only had the oil, not the diffuser. My shipping receipt from the post office said the package was $10.80 & it is based on weight of the contents. So this supervisor said he would check with the receiving department & call me back. Never got a call back. So I called again the next day, I asked for a supervisor again & the woman on the phone said hold on one moment, came back on the phone & said we will refund you immediately. & I asked when I would get refunded for the shipping charges I paid out of pocket. They told me to call after I faxed or emailed in the receipt. So I emailed it to them & they said they credited my account. Which is not what I was told from the beginning of all this $#*!. I was told I would be refunded for my shipping as well. They refuse to refund my shipping & said its credited to my account. I am never buying anything from this company again. This is the worst experience I have ever had. I was lied to, ignored & ripped off. DO not buy anything from this company. Its a pyramid scam.

Thumbnail of user carrim4
Arizona
1 review
5 helpful votes
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August 10th, 2020

Have belonfed too Young Living gor over 2 years. The product is excelkent. During COVID THEY ARE PRICE GOUGING... SUPER C. THET SAY VECAUSE THEY ARE SHORR THEY WILL ONLY ALLOW FULL PTICE AND IRDER DIRECT VS THTOUGH MEMBERSHIP CLUB, SO THEY ARE MAKING MORE MONEY OFF THE PRODUCT, CROOKED BEHAVIORS
THOSEVOF US WHO OAID FOR A SOECIAL SHIPPING PROGRAM GO YLGo, exownsive to but, supposed to get processed first abd quick shippong, none has occurred since COVID, they have not reimbursed us for tge shipoing program. Very disappointed in tgis comoany and tge crap they are pulling in the guise of COVID... I dont think so... get on board the moral trsin Young Livung, stop being crooks!

Thumbnail of user svenv12
Italy
1 review
0 helpful votes
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May 19th, 2023

Lamento la non trasparenza delle informazioni offerte, ti inseriscono in un programma dove in automatico si generano gli ordini mensili e se non si è attenti nel sito ti arrivano prodotti del valore di 100 eur al mese, quando nessuno ha chiesto questo.

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Value
Shipping
Returns
Quality

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Darren B.

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