• Yoybuy.com

Yoybuy.com

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Overview

Yoybuy.com has a rating of 4.4 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yoybuy.com most frequently mention customer service, taobao agent, and fast delivery. Yoybuy.com ranks 12th among Discount Shopping sites.

  • Service
    68
  • Value
    67
  • Shipping
    69
  • Returns
    57
  • Quality
    66
118
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How would you rate Yoybuy.com?
Top Positive Review

“Eazy!”

Shane K.
1/4/21

I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3

Top Critical Review

“Yoybuy Cannot Be Trusted”

E S.
7/12/21

I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid. To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel. In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.

Reviews (334)

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customer service (46)
Thumbnail of user shanek107
California
1 review
0 helpful votes
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January 4th, 2021

I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3

Products used:
Sporting goods

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucasm140
Canada
1 review
12 helpful votes
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April 23rd, 2020

I ordered cards on taobao through yoybuy and with their help everything went smoothly. They have a live chat feature which is amazing! They helped me so much when talking to sellers. Once I paid for shipping it was sent within 2 hours. It took only 4 days to receive my package after. I'm so happy with everything and have already made my next purchases. I really recommend yoybuy if you need anything from China!

Thumbnail of user evgeniif
Russian Federation
1 review
9 helpful votes
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July 3rd, 2020

I ordered several packages, something for myself, something for resale.
Recommended to friends, they also made purchases through this service.
Everything is generally good, one parcel was lost by the transport company, yoybuy returned the money. I am happy to use it again, after the pandemic in my country.

Thumbnail of user sergeyf11
Russian Federation
1 review
0 helpful votes
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May 9th, 2019

I use the warehouse, I buy things myself.
Very responsive and careful staff!
It has already come a lot of parcels, packaged remarkably.
Shipped very quickly. Recommend!
Пользуюсь складом, вещи покупаю самостоятельно.
Очень озывчивый и бережный персонал!
Пришло уже очень много посылок, упаковывают замечательно.
Высылают очень быстро. Рекомендую!

Thumbnail of user es1209
Qatar
2 reviews
0 helpful votes
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July 12th, 2021

I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid.

To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel.

In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreyn8
Russian Federation
1 review
2 helpful votes
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October 13th, 2020

Hi! For the first time I bought on this service! The support is beyond praise. The product arrived it was checked and sent to me by the transport company! I am very happy and have already placed a new order! The first order came perfectly Packed in working condition. I can safely recommend this site for orders from Chinese Internet sites. Solid 5 stars!

Thumbnail of user paulinao8
Chile
1 review
0 helpful votes
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February 22nd, 2021

I order several exclusive taobao items, they collect everything and send it to my country, most of the packages came very fast, and when one of them are delayed, they have a very good customer service

Tip for consumers:
if you buy high weight items is better to pay an expensive shipping

Products used:
silicone molds

Thumbnail of user maksimk4
Russian Federation
1 review
0 helpful votes
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December 18th, 2018

Very qualified staff, really enjoyed the chat. He took delivery to Russia with a weight of 2 KG, delivered within three weeks and packed extremely fine. The manager helped to deal with the method of ordering on the site and generally provided all possible assistance. Thanks you.

Thumbnail of user dominikb27
Germany
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

I ordered a rare water cooling system for over $500, Yoybuy shipped it to me twice but failed twice because they didn't ship correctly. I then opened a case with paypal. A new tracking number was given there, I got a cheap Iphone case, watch out, there is no end to cheating here.

Tip for consumers:
Not BUY!

Products used:
PC Wahtercooler

Service
Value
Shipping
Returns
Quality
Thumbnail of user galinan4
Russian Federation
2 reviews
0 helpful votes
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November 2nd, 2020

I learned from the Internet that on the site YOYBUY.com you can buy it cheaper than on aliexpress. This was indeed confirmed. My first purchase was very expensive (above $ 250) The site is convenient, you can find the product even by photo. I was assigned a personal Manager who was constantly in touch, answered all questions on WhatsApp. I'm happy with the service. The staff is polite

Thumbnail of user igora32
Canada
1 review
1 helpful vote
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September 17th, 2020

I bought few PC motherboards on Taobao using Yoybuy service and my experience was much better than I expected, seriously, it's awesome. Just few things are worth to mention:
1) Parcels arrive to Canada during pandemic no problem, with tracking provided. I've got two already;
2) Customer service is very responsive, they handle possible issues with Taobao sellers on your behalf;
3) Detail pricing (item price, storage, insurance, service, Paypal, shipping...) is available before you buy something. I didn't know before that there are so many different fees, LOL. It's still better than on Aliexpress;

Overall, it's highly recommended.

Thumbnail of user miriama79
Mexico
1 review
0 helpful votes
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May 20th, 2021
Verified purchase

I started to use yoybuy as intermediary to my internet shoppings on taobao since 2018, they are always clear about the cost of its services and I think it isn´t expensive at all, also when I have had any problem or doubt give me so fast and kind attention.

Tip for consumers:
This is a great option when you want to get something hard to find in your country, try to pay attention to customs law to avoid problems

Products used:
Everything what I get with them, cosplays, wigs and clothes

Thumbnail of user alperd2
Turkey
1 review
0 helpful votes
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December 1st, 2020

Perfect for shopping through China, have shopped multiple times, paid by credit card and money order, absolutely reliable. In addition, if there is a suspicious situation in the products, they inform you beforehand. An excellent work ethic. Thanks yoybuy.com

Thumbnail of user luisg460
Mexico
1 review
0 helpful votes
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December 25th, 2020

My very first parcel forwarding experience from China, and definitely after considering several options, Yoybuy.com was the way to go, incredibly fast and an awesome customer service if you get a bit lost in the process. I am already planning my next shoppings. :)

Tip for consumers:
Use your free 10 dollar cuopon for signing in!

Products used:
Art book

Service
Value
Shipping
Returns
Quality
Thumbnail of user adac26
Spain
1 review
13 helpful votes
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September 7th, 2017

Do not check the goods, order came with all in wrong color/ size, also miss some.
They refuse to make any refund.
Rude customer service ever...
Made a PayPal claim to get my money back. I won the dispute.

Thumbnail of user yoyb1
YOY B. – Yoybuy.com Rep

Dear Ada,
Firstly sorry for the inconvience caused to you! Any question please contact us at service@yoybuy.com.
Best regards!
YOYBUY

Thumbnail of user dana1050
Romania
1 review
8 helpful votes
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September 1st, 2017

This site can very well scam you, probably they fulfill low value orders so that they get the slightly higher ones where they grab the money and don't deliver.
Unfortunately I just ordered on their nice site goods from Taobao of ~$750 and they refused to fulfill the order, sent some scammer style emails that I should pay them again via western union for "security" reasons. I am now trying to make claims with Visa to recuperate my money, hope it would eventually work.
Awful experience. Do not do business with these crooks.

Thumbnail of user yoyb1
YOY B. – Yoybuy.com Rep

Dear Dan,
We have refunded your money on 1st. Sep. The money would be returned to your bank card on 7-15 working days. Please noted to check during these days. Have a nice day!
Best regards!
YOYBUY

Thumbnail of user franciscod60
Spain
1 review
0 helpful votes
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July 13th, 2020

Very happy with my first purchases, without hesitation I will continue shopping, recommended 100%, you find all kinds of items for both store and gifts, the shipments were fast and the packaging perfect.

Thumbnail of user thinh4
California
1 review
0 helpful votes
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February 17th, 2017

Based on my experience with Yoybuy so far, I'd say it enabled and really facilitated my purchase of overseas products.
The items were promptly bought on the same date of order. It didn't take long for their arrival. It was most important that quality was examined before delivery.
When I had questions with orders, I received timely and helpful responses from agents via live chats. Although the shipping cost was a bit high, there were discounts for DHL and EMS.
Overall, using this site was an enjoyable process.

Thumbnail of user ezayt
Croatia
1 review
0 helpful votes
  • Send Message
December 2nd, 2020

They are charging money for digital goods! Mentioning that item who cost 0.96$ need pay additional 6$ to be digitally delivered. My opinion that this not okay from you guys and this considers as scam! Most of Asians have same mentality and they will scam you if that's possible! Stay away from this website and safe your money!

Thumbnail of user debram78
France
1 review
5 helpful votes
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April 25th, 2017

Pleasant enough buying experience, but one of the items arrived damaged (beyond repair)... insurance was purchased against such an occurrence, but the after-sale service just aren't interested in dealing with this. Very disappointing.

Thumbnail of user josepha41
Nigeria
1 review
2 helpful votes
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July 10th, 2015

yoybuy.com is trying in the sense that the help to translate Chinese language into English language for those who are not Chinese speakers. Their services are good because the help to make sure customers get the best when it comes to their goods.

Thumbnail of user sunnyd8
California
1 review
1 helpful vote
  • Send Message
March 4th, 2017

Used yoybuy service about 3 times now. One of the times my items never arrived so I had to message customer service for almost half a year until one of the agents proplery responded and agreed to refund my purchase. Other two times went smoothly.

Thumbnail of user kimguechh
Australia
1 review
0 helpful votes
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September 1st, 2020

The quality i received is very great, i like it a lot very soft; but a bit disappointed because it was my first time order two shirt, and i got only one they refund one of the shirt back into my account, overall it is okay.The delivery may take a while like 3 weeks during covid 19.

Thumbnail of user yanam1
Belarus
1 review
0 helpful votes
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December 10th, 2016

Stylish ring in the form of branches with leaves. Seller says the ring is made of 925 silver. Delivered in a pretty handmade box. The ring wiil be good for the size 52 mm - 54 mm of the finger.

The product is made accurately, I havn't complaints about its quality. I've worn it for two month and the ring is in excellent condition. The store has a wide choice, I will come back to them for shopping!

Here is a link to the product - https://world.tmall.com/item/*******267.htm?id=*******267

I wish you a good shopping!

Service
Value
Shipping
Quality
Thumbnail of user annar1819
Russian Federation
1 review
16 helpful votes
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May 7th, 2019

I have worked with this company for 5 years. I have to say that prices r very, very high, in 2-2,5 times if to compare with AVARAGE prices, not low prices.
But sirvice was good about first 3 years
After that probably people (workers) changed and survise became not good (about last 2 years). They send parcels very slow, sometimes 2 weeks passes between giving me track number and viewewing this track on ttps :// www.17track. Net. Every time YoYbuy says that post is very slow, but this is not truth! They you bring a parcel to post office, they scan it and this moment you can see this track in sistem. Low speed is just a low speed of yoybuy workers only!
Last case was they lost my parcel (with insurance) and they gave me back money FOR DELIVERY (about 5 dollars) not for I had in this parcel. Can you imagine this?
So I will never advice this company to anybody even if they promise 10 dollars for good rewew.

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Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent

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Thumbnail of user yoyb1
YOY B.

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