• Yoybuy.com

Yoybuy.com

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Overview

Yoybuy.com has a rating of 4.4 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yoybuy.com most frequently mention customer service, taobao agent, and fast delivery. Yoybuy.com ranks 12th among Discount Shopping sites.

  • Service
    68
  • Value
    67
  • Shipping
    69
  • Returns
    57
  • Quality
    66
118
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How would you rate Yoybuy.com?
Top Positive Review

“Eazy!”

Shane K.
1/4/21

I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3

Top Critical Review

“Yoybuy Cannot Be Trusted”

E S.
7/12/21

I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid. To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel. In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.

Reviews (334)

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customer service (46)
Thumbnail of user georges1268
Peru
1 review
0 helpful votes
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March 10th, 2021

I'm a yoybuy user for around 2 years. The customer support is excellent, clear and fast. I can buy without problems in chinese stores directly as any asian buyer. Its a good company.

Products used:
toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynr3
California
1 review
3 helpful votes
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September 13th, 2018

Very rude and will not help you. Things are not clearly labeled as refundable or non-refundable. Disappointing especially when I have been a long time customer.

Thumbnail of user toos4
Connecticut
1 review
1 helpful vote
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August 16th, 2017

Recently purchased nearly a thousand dollars worth of merchandise via Yoybuy and will be ordering more from them very soon! Order came from China to the US very quickly. Great prices!

Thumbnail of user yoyb1
YOY B. – Yoybuy.com Rep

Dear too,
Thanks for your review, During 22th-31th. Aug celebrating YOYBUY 9th Birthday, big discount is wating for you! Nice day!
Best regards!
YOYBUY

Thumbnail of user zenc1
Peru
1 review
2 helpful votes
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August 17th, 2017

VERY GOOD:)
Their service is good and the best of all is the insurance
Of the products, thus guaranteeing the care and value of the product
It would be great if they provide the service by sea. I think they would be unique.
Would be the first to make purchases :)

Thumbnail of user yoyb1
YOY B. – Yoybuy.com Rep

YOY B. [Yoybuy Rep] Dear customer,
Thanks for your support, We can offer the service by sea, please send your need to service@yoybuy.com.
Best regards!
YOYBUY

Thumbnail of user noofearh
Kuwait
1 review
0 helpful votes
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December 21st, 2020

From long time i'm using YOYBUY
& they always great with everything
Also with problems & delay.
& they perfect Flexible handling with customers
& also helping for who need & fast with find Successful solutions

Thumbnail of user beverlyv33
Philippines
1 review
0 helpful votes
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May 16th, 2020

I really love yoybuy - so much that I will keep shipping my items from this site.
All orders are being taken care of and all chat agents so far are a total rockstar. Yoybuy is the best!

Tip for consumers:
Very user friendly

Products used:
All of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user igorh6
Latvia
1 review
5 helpful votes
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December 6th, 2017

Have lost 120 for shopping with YoyBuy.com Have ordered a washing machine part, that has arrived used and broken. The company has refused to provide any explanation and offered us 6000 points instead of refund.
I am sure you can buy a bag of Chinese Tea through them and you will receive it, but the rest of the goods, as clothes, electronic items, etc, do not even attempt to buy, as you will regret it.
Poor communication, they simply do not read your email and do not want to understand what you have asked them. If you want to loose the hard earned money, better to give to the charity. THINK TWICE BEFORE MAKING ANY PURCHASE TROUGH YOYBUY.COM
This my first and last shopping with them.

Thumbnail of user patrickn138
Kenya
1 review
13 helpful votes
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August 12th, 2020

Wonderful and fast service. After my first order I was rewarded with USD20 coupon which I used to make a second order. Every item has arrived and In great condition.

Bravo Yoybuy

Thumbnail of user sergeyp48
RU
1 review
0 helpful votes
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June 19th, 2020

I have been using the service since 2018, there are no complaints, an honest company. Even during the pandemic in 2020, we were able to deliver a package. I recommend using it.

Thumbnail of user margaritaz7
Philippines
1 review
0 helpful votes
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December 4th, 2019

You can buy items from different stores in China and they put them all together for shipping to you. Their platform is very easy to use and keep track of things.

Thumbnail of user alexisg75
Peru
1 review
11 helpful votes
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January 12th, 2020

I have been shopping in this virtual store for 2 years and they are excellent during all this time I have given my confidence and my money so that they can make purchases for me and I have always had the best experience, the results were quite good, and when some Once I had some problem with some product in out of stock, they gave me the necessary help and not to mention regarding the shipment of my packages to my country, they are always kind enough to give you advice on what is the best shipping method, also thank a lot to the online support team has an incredible patience and willing to help, for me it is the best shopping page that exists, I recommend it 100%

Thumbnail of user joses426
Chile
1 review
0 helpful votes
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June 29th, 2020

Through Yoybuy I have always bought small items that I have been able to bring for the cheapest shipping, and I have never had any problems. In my experience, they are a good service.

Thumbnail of user tashages
RU
1 review
13 helpful votes
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July 18th, 2020

I am delighted with their work with clients! They quickly and thoroughly answer any questions of interest. Delivered on time. If there were any problems - everything was quickly fixed

Thumbnail of user marios185
Peru
1 review
0 helpful votes
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February 22nd, 2021
Verified purchase

I always buy my electronic parts with yoybuy and they do the whole purchase process quickly. They offer assistance all the time. I am very satisfied with its service.

Tip for consumers:
This is a warehouse and you need to chose first the items you want in chinesse online shops.
But, They can assist you with your purchase.

Products used:
electronic parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreyn7
RU
1 review
0 helpful votes
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April 20th, 2020

Hello everyone! I am immensely satisfied with everything, everything has come safe and sound. I want to express my deep gratitude to the site Yoybuy.com.

I wish you prosperity.

Thumbnail of user cindyi95
Netherlands
1 review
16 helpful votes
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March 31st, 2020

Overall the website is fine once you get to know how it works
Some times there are problems eith parcels missing or returning to sender that can happen but most parcels i get in time and very fast with in 15 days of even within 2-5 days what makes this website so good is that the shipping is fast if you need a dress within 2 weeks for a small price this is the site!
I hope that they will improve the 30-35 shipping with beter tracking one
I orderd 5 kilo gram parcel and stil no sign of the parcel makes me very worried and for the online chat i hope the site emproves to a better overall grapic design that is more of the age 2020 and better service sometimes get mad reply or they did not read my message that well wich makes it harder to communicate

Thumbnail of user lorianat
South Carolina
1 review
0 helpful votes
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August 4th, 2020

I use this shopping service every time I do a taobao order. It makes things so simple. It is inexpensive and the customer service is great, they always reach back to me. Thanks!

Thumbnail of user colins56
Netherlands
1 review
0 helpful votes
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August 16th, 2017

Ordered a few things already on there site. Each time they have did a awesome job.
They are fast in their order to taobao and also the shipping from their repository is fast.

Thumbnail of user veronicap86
California
1 review
0 helpful votes
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November 21st, 2019

There really good at customer service and shipping fee is cheaper then other agents I have used. Have multiple shipping options and they ship packages out right away

Thumbnail of user erikah65
Hungary
1 review
0 helpful votes
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September 30th, 2019

Yoybuy user name eri1982, Fast, convenient shopping! I have repeatedly ordered almost always I was satisfied with delivery is also fast enough just a little expensive

Thumbnail of user muilea
Brazil
1 review
1 helpful vote
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August 16th, 2017

I have been using taobao for 3 years now for buying clothes and wigs and I find their service to be really good, prompt communication and the shopping cart feature is a huge add-on to me

Service
Value
Shipping
Quality
Thumbnail of user johnk384
Poland
1 review
1 helpful vote
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April 13th, 2017

Yoybuy is just leading parcel forwarder that exist on the market. They package are always on time (average time of delivery is 2 weeks) and always willing to help.

I highly recommend!

Thumbnail of user davideb13
Italy
1 review
0 helpful votes
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September 2nd, 2020

The shipping method is fast, the packaging is very strong so the goods can't be damaged. With this service you can buy everything you want from China.

Thumbnail of user kozan
Denmark
1 review
11 helpful votes
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August 18th, 2020

I do own physical store with phone goods. I have tested a lot of order and delivery services to EUROPE, but YOYBUY.COM is the best quality service for ME. I do love they photo quality. Also they provide A LOT of delivery services to EUROPE.

Thumbnail of user alicew20
China
2 reviews
4 helpful votes
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June 19th, 2014

I used YOYBUY almost 3 years, although sometimes my parcels shipping time is longer than usual because of some special items.

I am planning to be their drop shipper...

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Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent

Company Representative

Thumbnail of user yoyb1
YOY B.

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