• Yoybuy.com

Yoybuy.com

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Overview

Yoybuy.com has a rating of 4.4 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yoybuy.com most frequently mention customer service, taobao agent, and fast delivery. Yoybuy.com ranks 12th among Discount Shopping sites.

  • Service
    68
  • Value
    67
  • Shipping
    69
  • Returns
    57
  • Quality
    66
118
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How would you rate Yoybuy.com?
Top Positive Review

“Eazy!”

Shane K.
1/4/21

I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3

Top Critical Review

“Yoybuy Cannot Be Trusted”

E S.
7/12/21

I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid. To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel. In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.

Reviews (334)

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customer service (46)
Thumbnail of user sergeys110
RU
1 review
0 helpful votes
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November 13th, 2020

На ТаоБао покупать из России сложно. Никто не отправляет к нам. Многие посредники не отправляют некоторые товары. Для покупателей из России самый лучший посредник. Большой срок хранения на своём складе, отправка большинства товаров, любой вес посылки по вашему желанию. Выбор способа отправки и способа оплаты.
It is difficult to buy from Russia on TaoBao. Nobody sends to us. Many resellers do not ship some items. For Russian buyers, the best intermediary. Long shelf life in your warehouse, dispatch of most goods, any weight of the parcel at your request. Choosing a shipping method and a payment method.

Thumbnail of user candelariac4
Argentina
1 review
0 helpful votes
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October 14th, 2021

YoyBuy is a great site for buying chinese good quality products, if you don't understand chinese websites such as TaoBao and you don't have an address there also, you just copy-paste the page of the product that you like and YoyBuy will translate what it says and also set you the shipping from the China warehouse to wherever you want. It's awesome! 10/10

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user iskandark1
Uzbekistan
1 review
1 helpful vote
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June 21st, 2021

My name is Iskandar, I'm from Uzbekistan. I have been using yoybuy for about 6 years now. All goods arrive on time. There is a possibility of fast express delivery through courier companies. You can also get holiday coupons for which you can order goods.

The site is very convenient, the consultants are always responsive.

Tip for consumers:
A good site for beginners who want to develop their business and increase sales

Products used:
I have an online store, I mainly order clothes, shoes and accessories, watches and gadgets

Service
Shipping
Quality
Thumbnail of user nicolaw21
GB
1 review
1 helpful vote
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August 21st, 2017

I Use them for their forwarding parcels service.
1- I buy direct from Tmall and Taobao where each shop ships it Yoybuy.
2- You get email prompts listing the weight, parcel code and date logged.
3- I check the parcel codes and sometimes the weights to those listed on my Taobao/tmall delivery orders.
4- though rare, If a parcel has not been logged within 2 days of the Taobao Delivered Notification, I send Yoybuy an email. They are very quick in responding to emails and finding wayward parcels:)
5- the greater the weight the cheaper per kg it becomes. Quick delivery times. Mine normally come between 4-7 days of sending.
Important to remember: If you pay by PayPal, it adds funds to your Yoybuy account rather than directly paying it. You just go to the parcel and pay it with these funds, almost as quick as the direct card payment.
Any over payment of weight gets refunded to your Yoybuy account and then you use it off my next parcel :)

Service
Shipping
Quality
Thumbnail of user yoyb1
YOY B. – Yoybuy.com Rep

Dear Nicola,
Thank you for sharing your detalied experience on using YOYBUY, it'll help others!
Best regards!
YOYBUY

Thumbnail of user kellyn37
Georgia
2 reviews
13 helpful votes
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June 10th, 2020

This is my fourth time with YOYBUY and I have even more packages coming! I am forever in awe with their customer service and speedy replies to any questions I have. I had chosen a shipping service that was a little out of my price range and they happily switched it to an equally fast but cheaper service for me with no issues! My packages were done the way I had requested!

Thumbnail of user paints1
Texas
1 review
0 helpful votes
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March 30th, 2017

I've tried other taobao agents and they never have people who can communicate well or in a timely manner. Yoybuy, on the other hand, was able to do both. I would definitely recommend yoybuy as the go-to taobao agent.

Thumbnail of user naa8
RU
1 review
8 helpful votes
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June 15th, 2020

I use You buy for almost 10 years and it always has been attentive, precise, staff very helpful. I don't speak Chinese but I had never problems with communication with sellers. Parcels sent immediately, packed with care and love. Will not look for another service

Thumbnail of user frankc122
Viet Nam
1 review
1 helpful vote
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August 16th, 2017

I have used this site for more than 4 years and never had problems that customer service could not solve very quickly.
They are helpful and good at what they do prices are good and many choices of ways to pay

Thumbnail of user danniez
California
2 reviews
5 helpful votes
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October 26th, 2017

I was looking for a good company to order goods. Friends advised YOYBUY. Acquainted with the company and was surprised. It's simple! All clear! Available! And most importantly, honestly! There are no hidden costs. There is no deception. The service works quickly. I will only buy through them. Try it yourself. You will be surprised.

Thumbnail of user rominac2
Argentina
1 review
0 helpful votes
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May 16th, 2016

Hello! I want to tell how successful my purchase was through this page (yoybuy), I bought covered winter and... I fell in love all of them! Excellent quality and attention! I recommend always! Obviously if you like to be fashionable, yoybuy can not miss!

Thumbnail of user tatianak27
RU
1 review
0 helpful votes
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November 13th, 2020

I first tried to order on this site. Everything is very convenient and clear. All my products arrived at the warehouse within a week and I waited about two weeks for delivery to Russia. Everything came in accordance with the photos, the whole thing! I was very surprised that the cost of my products came out much cheaper than other offers. And I was very pleased that all the goods (from different stores) come in one package-all together. I'll order more

Thumbnail of user nathanw43
TW
1 review
1 helpful vote
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March 22nd, 2016

I was recommended by my friend to use yoybuy at first i was hesitating but later I was really amazed with their fast shipping and good customer service. Definitely i am gonna buy again from yoybuy as long they are serving me elegantly.

Thumbnail of user maeaa
Philippines
1 review
12 helpful votes
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May 20th, 2020

I have been using Yoybuy for so many years now and they have been really good in customer service as well as grant my requests in ordering and in packing my parcel for shipping. For instances with missing or broken items, they make ways to compensate and refund. I honestly don't know why other people are having problems with them, but so far in our years of ordering from them, they have been the best Taobao agent I had! Thank you so much Yoybuy! :)

Thumbnail of user diveevaa
RU
1 review
0 helpful votes
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October 24th, 2020

High-quality delivery. Excellent service, very easy to use, long delivery, but high-quality to the door, personally in hand, I really enjoyed working with you, I want to receive discounts and bonuses for my orders!

Thumbnail of user dmitryr11
RU
1 review
0 helpful votes
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September 21st, 2020

I bought several measuring devices on Taobao using the Yoybuy service and I did not expect such a level of service, online chat is always in touch, as well as fast order sending and clear fast order payment. At my request, the parcel was Packed well and securely, which I am very happy about. I was very satisfied with this service. Thank you so much Yoybuy!

Thumbnail of user jmb12
Viet Nam
1 review
0 helpful votes
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February 3rd, 2021

I've purchased a case that was difficult to get in my country and I couldn't be happier with the whole process. Well packed, and ready to ship just when I wanted it. Handling, storing and receiving was a painless process. I'll keep using this service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karinam16
Ukraine
1 review
1 helpful vote
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August 18th, 2017

If you want to buy from chinese websites, that dont ship worldwide - this service is the best option! With the warehouse you can shop online from various websites and then arrange a parcel to your country) very cool)

Thumbnail of user yoyb1
YOY B. – Yoybuy.com Rep

Dear Karina,
Thank you for review, yes we can combine many packages into one parcel and free strorage for 90days!
Best regard!
YOYBUY

Thumbnail of user prashanthk5
India
1 review
12 helpful votes
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July 3rd, 2020

Yoybuy is a professional purchase platform to buy products from china through taobao, 1688 and other sites. I have small business and yoybuy is helping me with crucial purchases. I would recommend them for transparent and honest service.

Thumbnail of user regint
California
1 review
0 helpful votes
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September 24th, 2020

Yoybuy is not the first proxy agent that I have ever used, but it is the only one I place my trust in. There is nothing that I can complain about Yoybuy honestly. When I first used the service, I was not expecting that it would be this fast and great. I have used both ship for me and buy for me from Yoybuy. They were undoubtedly amazing experience. The customer service was surprisingly friendly and quick too. The price for every single of my package was reasonable and cheaper than many agencies that I had used before. The most satisfied thing of Yoybuy is that most of my packages were shipped out within a day. I am very happy and satisfied when doing business with you. Thank you so much Yoybuy!

Thumbnail of user kays289
Georgia
1 review
0 helpful votes
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December 15th, 2020

I originally used taobao to purchase things but was very confused as to how and because it wouldn't allow me to add my identification & nobody would reply to my questions, it no longer allowed me to purchase anything. This was a great way for me to find things on taobao I wanted to buy and actually purchase while being able to choose the best shipping for me! I used this to purchase $200 worth of items and everything came safe in a box and inside plastic bags to make sure that nothing would get wet/dirty inside :) I'm really happy with this service and I definitely will purchase more using this again!

Thumbnail of user debram78
France
1 review
5 helpful votes
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April 25th, 2017

Pleasant enough buying experience, but one of the items arrived damaged (beyond repair)... insurance was purchased against such an occurrence, but the after-sale service just aren't interested in dealing with this. Very disappointing.

Thumbnail of user adwina
Singapore
1 review
1 helpful vote
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August 16th, 2017

I ordered some lights for my new house. Michael helped to repack them and I saved myself over US $800 in shipping fee. All item arrived within 5 working days and I got it installed within 1 day. This is awesome service. Please keep it up and those negative comment. You can ignore them. :)

Thumbnail of user flavias2
Peru
1 review
0 helpful votes
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November 24th, 2019

It has been almost a year since I used Yoybuy for the very first time. I remember I had my doubts and was not sure if their service really work. However, it turned out to be my new favourite website. It has helped me a lot to get items I have always wanted to buy. It has an exceptional customer service, which is able to solve all your problems quickly and easily. In terms of time, I would say it is reasonable. We should be patient when buying products. In the case of fees, Yoybuy offers a variety of them dependinf on your necessity. I'm really satisfied with its service, I would thoroughly recommend it to everyone.

Thumbnail of user radar3
RU
1 review
1 helpful vote
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August 26th, 2017

I have been using the YOYBUY services for five years now. I am satisfied with the quality of goods by 99%. In the service center they always assist me quickly and efficiently, clarifying my questions on particular products from the seller. Packages always come on time, packed neatly. In these five years only once a package arrived with damaged goods and only in one package there was a single product missing. The money for damaged and lost items was returned. Fresh Chinese tea is the most loved item in our family. I do recommend YOYBUY to all my friends.
Sincerely Yours,
Rada Radogor

Thumbnail of user yoyb1
YOY B. – Yoybuy.com Rep

Dear Rada,
Thanks for your review and love for Chinese Tea,(*^__^*) we'll do better and better!
Best regards!
YOYBUY

Thumbnail of user nak125
BN
2 reviews
1 helpful vote
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September 4th, 2017

I've used Yoybuy since 2013 and have been pretty much satisfied with their service. The interface is easy to use and quite straightforward. I do admit that once in while there are issues popping up but most of the time they are resolved in timely manner (the fact that I share the same timezone as Yoybuy helps).
The ordering process is easy and it usually takes a few days to a week for my items to arrive. Once they're at Yoybuy warehouse, I would have them shipped to me. I don't know whether because I use DHL but my packages are normally shipped out the next business day/next 2 business days.

Thumbnail of user yoyb1
YOY B. – Yoybuy.com Rep

Dear NA,
Thanks for your careful review for YOYBUY, we're so honored to serve you! Have a nice day!
Best regards!
YOYBUY

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Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent

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Thumbnail of user yoyb1
YOY B.

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