Yoybuy.com has a rating of 4.4 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yoybuy.com most frequently mention customer service, taobao agent, and fast delivery. Yoybuy.com ranks 12th among Discount Shopping sites.
I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3
I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid. To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel. In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.
You are absolutely right... i have been a victim... and have already deposited some money into there system... since then... have been cursing them and blaming myself... such company suppose to be close down... in fact they suppose not to exist and for there workers... they suppose to be working in farm... because they behave like a farmers not like an expert... Never in mind use such service like them... they are ripper and scammer in directly not direct scammer. YOYBUY is the worst please close such company down forever
Been using Yoybuy for a while now, and always get my stuff fast. They reply to my questions and request fast, packaging is always neat ans secure. Usually to Canada it takes 7 days for stuff to arrive, which is very fast! I will continue buying there. :)
I have buy a product for small amount 5$ but they offer me a very expensive shipping method (Fedex) 48$ plus fees of service. I have asked them many times to change to cheap shipping method like China air post... but they refused I become tired of writting them email, but no result. It is better to not use their service and stay away from them
I have been working with this company for years, good service, good customer service, recommended!
They make my purchases and send the entire package to my country helping me with the packaging of all my orders in a single package.
Hello
Im buy with yoybuy approximate 4-5 years, 4-5 packages per year, and all my expireience is very good
If i have question, support reply to me within 3-5 minutes(in working hours)
1 package from yoybuy to me was small delayed, but it was out of control yoybuy, it was postage service delayed
Thank you!
Tip for consumers:
if you have question, ask support )
Products used:
i buy elecronics, reverse osmos parts
Great shopping service, quick to learn and easy to use, all of the steps are laid out simply, and the customer service is really helpful and friendly. It offers free storage for your purchases for up to 90 days, many shipping options and free combined shipping for multiple orders.
I was looking for Godzilla toys in every toy store for a months, as I could not find them, I had to search on internet and I found out taobao.com.
This website is completly in chinese, that´s why I chosed yoybuy.com although I´d never heard of this website, I accept I did not trust but everything was good.
Tip for consumers:
To everyone who wants to buy with this website
Firstly you need yo create an account, do not worry, you can use your Facebook profile or your email address, then you can buy using this website, it will provide you a tutorial how to buy step by step.
Products used:
Toys
My relationship with Yoybuy started during the epidemic and nothing good came of it. The product was lost. The money was returned. I decided to try again and the result exceeded my expectations. I liked everything - the speed of order execution, the quality of execution. When it turned out that my product size does not pass for delivery by the company that I paid for Yoybuy independently changed the company and without any additional payment. 25 days from order to delivery to the door is great. And there are no complaints about the product - what you need and everything is delivered intact and without scratches. So I'm for Yoybuy!
Tip for consumers:
I highly recommend it!
Products used:
Digital level with laser line.
The delivery was fast, and the packaging was excellent, didn`t damaged. Ithelps me to save much money, the most important thing is that I can buy want I want from Chinese online shops, it`s really cheap here.
I have to say that this web is very good for me. I feel secure when I buy something with them. Last thing I bought was a telephone, they are working ok, with a good price paid for them. I really recommend this page because this page is the best intermediary service.
The given service I use recently all perfectly, purchase, assemblage of the order (all separately packed) and sending to the country of destination. I can recommend, the first order was for a small amount of $ 50, the second order is already $ 150. Everything was perfect.
Данный сервис использую недавно все отлично, покупка, сборка заказа ( все упаковано отдельно) и отправка в страну назначения. Могу рекомендовать, первый заказ был на небольшую сумму 50$, второй заказ уже на 150$. Все пришло идеально.
I requested a refund for pre-ordered item that I decided I no longer needed. Item wouldn't be released until early next year so, the only thing I had done was pay Yoybuy the initial price + fees for the item. In the end I had to go through PayPal to get the refund. Yoybuy's rules say your refund will be returned by original payment but, that is not true. They refund it to your Yoybuy wallet and then ask you to transfer from there to your PayPal account. Customer Service Chat will not help you. They will pretend to be nice and call you "Dear" and "Sweetie" but when ask them to follow their own rules the "niceties" stop and they get very rude.
If you start a PayPal claim/dispute against Yoybuy for their shady practices they will freeze/lock your account without warning.
Thankfully, since I paid with PayPal I was able to get my refund.
Be careful when using this site and be extremely wary if you're going to use something like a debit card or gift card that works like a credit card
No way to delete your account / remove your personal details from their system!
When I asked them to delete it, they refused and just told me not to worry about it.
Now like 8 years later they're sending me emails asking me to rate them 5 stars everywhere.
GTFO.
Taobao.com site I found a very long-looking akg k3003 diy kit. But unfortunately, there's no overseas mail, so I couldn't buy it. That's when i found it on yoybuy. Com page and with the help of finally succeeded in the purchase. The package has already arrived. Everything was fine and fast, I highly recommend yoybuy. Com for everyone. Thank you very much!
Terrible service! Spent almost $200 on clothing to be shipped to USA. Package arrived to NY, THEN got returned back to China. I was confused as to why this happened and immediately demanded it to be reshipped or refunded. Its been over 4 weeks and they have done neither. Im very upset with this company and I would NEVER recommend them to anybody!
I made my own research which one was the most secure taobao agent and I found Yoybuy being the most popular and with more options than other sites and I tried their service. I received my package safely and the site is friendly user with a lot of payment and shipping methods and what I like the most is the very quick and efficient support service. I will use it very often.
Tip for consumers:
Take in mind a little extra money for all the fees (shipping, payment, etc.) which you can calculate before buying. And at the end they will adjust the cost of the package weight and it can be less or more, if it's less they will refund your money to your yoybuy account and if it's more they will charge it to you but is not that much (much more less that $1) BUT the most important part is that even if you have to pay extra cents they will ship your items anyway.
Price is expensive and slow delivery, tooks almost 3 weeks to receive by using epacket, estimate delivery is 7 days and cost is 11 usd. Have use another forwarder before which is cost 5 usd and delivery time is 4/5 days only, not recommended for malaysia people. DM to my inbox if you would like to now thats cheap reasonable price and receive quickly.
I have used this service multiple times and it has been convenient and easy to use. The customer service agents are nice and good at answering questions. You get to choose what shipping method you would like to use. I would definitely use it again.
Made my online shopping so easier thank you! Bought my favourite pairs of shoes with them their service was fast5 and reliable quality check photos was beautiful and good. I received my product in good condition and packaged in the right manner. Thank you yoybuy best agent to work with
The quality i received is very great, i like it a lot very soft; but a bit disappointed because it was my first time order two shirt, and i got only one they refund one of the shirt back into my account, overall it is okay.The delivery may take a while like 3 weeks during covid 19.
Have dealt with Yoybuy for many years and always happy with their service.
Fast delivery, nice packing and all items I have bought and received I have been happy with the quality. Yoybuy check all items and ensures good quality goods. The staff are extremely friendly and helpful. Always happy to buy from Yoybuy and would recommend them.
Excellent service and customer service and support. I have been ordering for more than 3years and everything is perfect. Well package and very reasonable commission fees. All the items I peeked are well wrapped and delivered with shipping tracking number. I will continue shopping with them.
Youbuy is for me the easiest way to buy from Taobao-website. The have done that for many years now. Their software is easy to understand and secure. Important is also that their people write very well in English. My hope is that they expand their services more to other websites. They look into that. But for the rest: perfect and recommended.
Daer customer,
We can buyforyou not only on TAOBO.COM, but also on other website, you can send your need to service@yoybuy.com, we'll be so happy to help you!
Best regards!
YOYBUY
I will rate this poor all they can think of is their side only not the buyers side. They did not allow me to use my credit card for the amount of $227.34 and said for security purpose and they advice me to use money transfer. How about myside if i didn't receive my item?. It's difficult to trust money transfer..
Worst experience with a shipping agent ever!
Don't trust these people. They try to rip you off multiple times "item was returned from customs" need to ship seperately.
Lacks service — make shipping mistakes and don't take their own responsibility but wanting more and more and more money
Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent
Dear Anton,
Thank you for sharing your experience on using YOYBUY with two languages, it's so nice of you! Nice day!
Best regards!
YOYBUY