• Yoybuy.com

Yoybuy.com

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Overview

Yoybuy.com has a rating of 4.4 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yoybuy.com most frequently mention customer service, taobao agent, and fast delivery. Yoybuy.com ranks 12th among Discount Shopping sites.

  • Service
    68
  • Value
    67
  • Shipping
    69
  • Returns
    57
  • Quality
    66
118
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How would you rate Yoybuy.com?
Top Positive Review

“Eazy!”

Shane K.
1/4/21

I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3

Top Critical Review

“Yoybuy Cannot Be Trusted”

E S.
7/12/21

I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid. To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel. In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.

Reviews (334)

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customer service (46)
Thumbnail of user yunqial
Japan
1 review
1 helpful vote
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November 1st, 2019

I want to say that most of the Chinese buying agents are worth trusting.

You can search "taobao agent", " buy on behalf of me" on google.

YOYBUY-- reliable to use.

I choose YOYBUY because it offers 90 days free storage and free repackage & consolidation service.

Thumbnail of user nguyenn22
Minnesota
1 review
3 helpful votes
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June 11th, 2020

It's really bad agent. They keep my parcel 3 months and not ship my parcel until I talk to them. They said because the COVID-19 but I bought before the covid until now I still don't have it. Stay away.

Thumbnail of user lamingm
Indonesia
1 review
0 helpful votes
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September 4th, 2020

This is the firts time i make an order at youbuy and it works. I happy that all my item were order and packed correctly. Thanks youbuy. I will prepare my next order ASAP with more items. Love from indonesia..

Thumbnail of user seand172
GB
1 review
5 helpful votes
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June 13th, 2019

They are clever scam artists.
They overcharge for every item.
They then ask for extra money for selected items to drain more money from you.
They then over weigh items so they can further steal money from over charging for post.
Ontop of that the post insurance is a scam, if items arrive broken they refuse to honour it.

I caught them over charging for items and asking for extra money by contacting one of the sellers who confirmed it was all a scam technique.

Then they fight to prevent refunding you, demanding you cancel dispute before refund fully knowing that you lose all buyer protections by doing so.
They then add a higher amount of money to your balance to try convince you into doing this... they have utter control over the withdrawal process so they can simply wipe the balance and leave you completely robbed.

These guys are utter scum to the highest levels.
Never EVER use these people they will rip you off steal from you.
YOYBUY IS A SCAM.

Thumbnail of user alana233
Germany
1 review
5 helpful votes
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October 13th, 2017

Don't use it. Scumbags. Sara Li, Michael, Rein, Mia only idiots working there.

Tel. +86 (10)*******117 | Cell. *******8141 | E-mail. *******@yoybuy.cn
Address. Room 1406-1408, Building E, Lonhqi Square, Huangping Road, Huilongguan District, Beijing, ******* China

Thumbnail of user yoyb1
YOY B. – Yoybuy.com Rep

YOYBUY

Thumbnail of user lilar4
Bangladesh
1 review
4 helpful votes
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June 19th, 2015

Love this dress- I can wear it out in the summer just to be out in- or I can dress it up a bit with some easy to accessorize jewelry and nicer sandals to the 3 weddings we are going this summer- laid back with out being too casual or it can be laid back and comfy with out being too dressy. Fits perfect- I would imagine just about any body type- women dress, tops. I ordered a medium and I can wear it while I breastfeed- just cover up- I can imagine wearing it after my breasts go down in size too! That is the hardest thing for me is to find a dress this versatile. One of my favorite buys!

Thumbnail of user markuss21
DO
1 review
5 helpful votes
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January 2nd, 2018

Ordered 2 items from yoybuy. The first arrived and the 2. Went back to China with no explanation. Now, they want to charge me again for shipping cost to get it to the USA. Stay away from this yoyfake...

Thumbnail of user yoyb1
YOY B. – Yoybuy.com Rep

Dear Markus,
Sorry for any trouble caused to you, please tell me your username, we'll check for you! You can also send your questions to service@yoybuy.com or Live Chat. Wish you everything well in the New Year!
BEST REGARDS!
YOYBUY

Thumbnail of user viktorg6
RU
1 review
1 helpful vote
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October 5th, 2016

From January 2013 to keep buying through yoybuy.com
At the mometn have 48 hours from the Western Union money transfer is not on my account! Letters do not respond! Service worse!
This year, the service is much worse!

Thumbnail of user lucyz20
New Zealand
1 review
0 helpful votes
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September 29th, 2020

I've been using the service for a few years, and i've never had any personal issues. The staff gives great customer service, and in a timely manner. Delivery before covid has been great, now it's a little longer but still great over all!

Thumbnail of user annus2
India
2 reviews
0 helpful votes
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August 19th, 2016

Its certainly the best taobao agent, they have an excellent online team to assist buyers and its always a pleasure to shop through yoybuy. Would recommend everyone to atleast use it once. Its The best.

Thumbnail of user linas31
Indonesia
1 review
0 helpful votes
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August 16th, 2017

I use yoybuy since 2 years ago, and its very useful and safety for my business. Their customer services has fast response, good and friendly when you have problem with your order. I will continue to use yoybuy coz its so easy to use and of course its so safety to purchase item from china. Thankz yoy buy

Thumbnail of user cristianof1
Brazil
1 review
0 helpful votes
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October 13th, 2020

I wanted to buy a very specific product and I wasn't able to buy it directly from the chinese suppliers because I don't speak Chinese. YOYBUY did it for me. The service was very fast. It arrived fast in my country. It delayed inside my country due to the country shipping office strike and COVID. I'm very happy with the service. I will do it again

Thumbnail of user kirichbloga
Ukraine
1 review
0 helpful votes
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December 1st, 2017

I made two purchases through this intermediary. Excellent service and excellent service. Especially I liked the fact that the intermediary is working with webmoney, it was convenient for me.
The delivery was fast, the packaging was excellent, everything came whole and not damaged.

Thumbnail of user volkerw1
Germany
1 review
5 helpful votes
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December 16th, 2019

Purchased for $312 and paid via Paypal. Account was then blocked because of a large amount. Now I have to transfer the same amount again directly to Youbuy. Then I should contact the service to activate my account again and to be able to arrange the refund to my PayPal account. Fraud!

Thumbnail of user robw24
California
1 review
9 helpful votes
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March 28th, 2013

Horrible customer service. Takes forever to ship. Takes forever to update orders. Avoid. AVOID. If using as a taobao agent use a different agent. If using to just buy stuff that they sell? Well why are you buying that crap anyway? AVOID. Yoybuy = Yoysuck.

Thumbnail of user ivans325
RU
1 review
1 helpful vote
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March 4th, 2021

I have been using this site for over 3 years. Very user-friendly website. Large selection of parcel delivery methods. No problems with customs. The support service always quickly solves all problems.

Products used:
Electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user evelynw102
Mexico
1 review
0 helpful votes
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July 6th, 2020

I have been using yoybuy for shopping from taobao and tmall since last year. The experience has been great all my packages, which mostly are books, arrived in perfect condition.

Thumbnail of user andreal742
Spain
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

I have done a lot of purchases and the experience has been great! Very good customer service, solving all your doubts! I would definitely buy again Again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user rianf4
Oregon
1 review
0 helpful votes
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July 13th, 2020

Fast delivery, nice packing. Very friendly, they answered all of my questions very fast. I just know YoyBuy for 9 months and I will continue to buy stuff from taobao in here.

Thumbnail of user yanam1
Belarus
1 review
0 helpful votes
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December 10th, 2016

Stylish ring in the form of branches with leaves. Seller says the ring is made of 925 silver. Delivered in a pretty handmade box. The ring wiil be good for the size 52 mm - 54 mm of the finger.

The product is made accurately, I havn't complaints about its quality. I've worn it for two month and the ring is in excellent condition. The store has a wide choice, I will come back to them for shopping!

Here is a link to the product - https://world.tmall.com/item/*******267.htm?id=*******267

I wish you a good shopping!

Service
Value
Shipping
Quality
Thumbnail of user edwk
RU
1 review
2 helpful votes
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December 20th, 2018

Well and quickly do their job, sending is very prompt. The packaging is good, tracked to my house. Some of the goods chosen by me will be well packaged into one.

Thumbnail of user hoshim
Spain
1 review
9 helpful votes
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August 20th, 2017

I trusted them for buying a color custom item but it was a disaster.
It only was a hat. A 30$ BLACK hat. They didn't even check and sent it to me. They also didn't sent me a pic of it. They bought it in blue, they kept making excuses, and offer me a 3$ coupon for it? They also told me the solution is I MUST sell it by my own to recover SOME money. WHAT. Awful customer service, worst SS ever, refuse to give any solution, now "is my problem".

A V O I D

Also 99% of good reviews here are BUYED, they offer coupon and discount if you give them a good review here.

Thumbnail of user lesliec266
Peru
1 review
11 helpful votes
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April 9th, 2020

I am very impress with their 24 hour politic on responding to the costumer. They always crear my doubts about parcels and they have help me more than once with sellers that have send the wrong items. I will reccomend this stie 100% i have made 8 orders so far and they all have arrived on time and well.

Tip for consumers:
i would recommed this site if you are going to buy a lot o quantity like products that can make a weight of 1 kilo or more so the shipping fees will not be that expensive even tho they have a lo of methos like sal parcel, air mail and so.

Products used:
i use both the buyer assitan and the chinese address

Service
Value
Shipping
Returns
Quality
Thumbnail of user lissg1
Mexico
1 review
0 helpful votes
  • Send Message
July 17th, 2020

They help me with orders when I can't understand the options in Chinese, delivery fast and excellent communication, everything is well packed.
I just love it

Thumbnail of user johanng3
Panama
3 reviews
3 helpful votes
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March 3rd, 2017

Every month I buy yoybuy and usually give me good attention, just keep in mind that many times the Chinese sellers do not meet the sizes but yoybuy helps you solve your problem a lot

Tip for consumers:
cuidado con ciertos vendedores que son fraudulentos publican algo y te mandan mal la talla

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From the business

Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent

Company Representative

Thumbnail of user yoyb1
YOY B.

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