• Yoybuy.com

Yoybuy.com

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Overview

Yoybuy.com has a rating of 4.4 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yoybuy.com most frequently mention customer service, taobao agent, and fast delivery. Yoybuy.com ranks 12th among Discount Shopping sites.

  • Service
    68
  • Value
    67
  • Shipping
    69
  • Returns
    57
  • Quality
    66
118
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How would you rate Yoybuy.com?
Top Positive Review

“Eazy!”

Shane K.
1/4/21

I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3

Top Critical Review

“Yoybuy Cannot Be Trusted”

E S.
7/12/21

I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid. To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel. In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.

Reviews (334)

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customer service (46)
Thumbnail of user plinios
Brazil
1 review
0 helpful votes
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December 31st, 2020
Verified purchase

Always the best service. I hope to be a customer for a long time. Thanks again, the package came as I requested.

Tip for consumers:
Excelente.

Products used:
Pot Mold for cement

Service
Value
Shipping
Returns
Quality
Thumbnail of user yornez
VE
1 review
0 helpful votes
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September 27th, 2020

It's fine in my country, we don't have many options to shop outside the country and in yoybuy you can find things that I can't find instead.

Thumbnail of user soob
Australia
1 review
1 helpful vote
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September 20th, 2016

No matter how any times you explain about a problem they will not give you a right answer. I doubt that they even read customer inquiry emails.

Thumbnail of user jeffersonc16
Brazil
1 review
1 helpful vote
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August 16th, 2017

I use yoybuy fa 3 years ago and it is a very easy to navigate website, good price, good options.
I recommend.

Thumbnail of user dankoi
BA
1 review
1 helpful vote
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September 15th, 2017

I am using it for few years and I am very satisfied. I will continue to use it because YOYBUY is very efficient, I get my stuff at time, and in 90% it suits pictures I saw on web page.

Thumbnail of user ilyessg2
Tunisia
2 reviews
1 helpful vote
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July 1st, 2017

In this web site i relly found the product thant i need with the best price and quality and for me, this the best web site to buy something.
Thanks dear ilyess gadecha

Thumbnail of user andreik26
Poland
1 review
0 helpful votes
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August 20th, 2020

Working with the yoybuy.com for a long time, all goods arrived on time. Thank you for a long and reliable friendship!

Thumbnail of user alexeya7
Netherlands
1 review
0 helpful votes
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October 31st, 2020

Favorable delivery to Russia, I haven't found a better company, I have been using it for over 5 years

Thumbnail of user nikn26
RU
1 review
0 helpful votes
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June 23rd, 2021

Very happy with the order, thank you very much yoybuy. Very satisfied with the order thank you I will order again. Everything suits the size fit.

Tip for consumers:
Use this site

Products used:
All

Service
Value
Shipping
Returns
Quality
Thumbnail of user xufemb
Latvia
1 review
1 helpful vote
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March 13th, 2017

I bought beautiful headphones through them. Quickly, simply, qualitatively. Excellent service, with great prices!

Service
Value
Shipping
Returns
Quality
Thumbnail of user anastasiau2
RU
1 review
0 helpful votes
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May 26th, 2019

2 years use the services of this site. Very happy. Good packaging, fast delivery, technical support helps to solve any problems

Thumbnail of user mariam369
RU
1 review
1 helpful vote
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March 27th, 2017

I ordered very cute toy and use it 1 year, everything is ok, fast shipping, fast bought. I ove this service

Service
Value
Shipping
Returns
Quality
Thumbnail of user manob1
Senegal
1 review
7 helpful votes
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October 13th, 2015

I want warn people who want to use yoybuy please be very careful about shipment cost. I have order many times from this site without any problem but for 1kg or 2kg shipment cost is not a big deal. I had a package of 31kg they lose there mind and give me quotation about 800$ this means 25$ per kilo by the way shipment is to Senegal, I manage to call a friend in China to quot for me, guess what is 57RMB per kilo (about 9.19$) yoybuy don't only get benefit by purchasing for you they also take your blood out for shipment. So people please be careful ask DHL or EMS to quot for you first compare with yoybuy if you order 1kg or 1.5kg no problem but above you will put to much money. This not the only thing the costumer service is as bad as there site you get reply from 10 different peoples, sometime they answer you sometime they don't give an importance. For my case they never answer me about shipping way the only choice I had is EMS why? Don't know. If you have any other choice don't use this site.

Tip for consumers:
check with the calculator on there site to get a quotation about shipment before you order. http://www.yoybuy.com/en/service/tools/costestimation.html

Service
Value
Shipping
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Quality
Thumbnail of user iskandark
Uzbekistan
1 review
1 helpful vote
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August 16th, 2017

Responsive employees always respond to questions quickly and clearly. Help to solve the problem. Excellent service I recommend to all.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christiano64
Italy
1 review
0 helpful votes
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July 24th, 2020

After 3 years I am very satisfied with the service is the best agent for shopping in china the staff are very friendly and responsible very good job!

Thumbnail of user mehdih12
GB
1 review
0 helpful votes
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March 9th, 2021

Amazing company. Excellent service, they buy the product for you, ship it for you, they even can do quality check. Very helpful and responsive.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aytishnika
Azerbaijan
1 review
0 helpful votes
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November 26th, 2019

I trust this company is very good)) every parcell coming in safe and in good condition. Will cooperate more

Thumbnail of user michaelas47
New Zealand
1 review
0 helpful votes
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September 27th, 2020

Yoybuy is such an amazing service. They are very quick and very efficient and safe. I will recommend Yoybuy to all my friends

Thumbnail of user michelev
Illinois
7 reviews
11 helpful votes
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April 28th, 2012

A little crazy, a little addictive, and complicated to order from, but oh, what deals.
Toms for about $6.00 after shipping and fees...

Thumbnail of user jenl173
New York
1 review
0 helpful votes
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March 22nd, 2021

I tried other international shipping site before, it was not as pleasant as this site. You get answer very quick. I will use this service again.

Thumbnail of user ozget1
North Carolina
1 review
2 helpful votes
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July 25th, 2018

I have been using yoybuy more than 2 years. They have excellent service. I highly recommend yo everyone

Thumbnail of user ronyc3
Peru
1 review
0 helpful votes
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June 27th, 2020

Good website for online shopping from china at very good prices and with fast shipping excellent service and attention at all times

Thumbnail of user diogol2
Portugal
1 review
0 helpful votes
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September 2nd, 2020

Just made a deal with them, and all went fine, and arrived before i expected.
I'm doing more business with them.

Thumbnail of user ivanp56
RU
1 review
1 helpful vote
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August 16th, 2017

The best shopping agent. Their service is the best price and quality and for me. I will continue ordering from them in the future.

Thumbnail of user nandom
Mexico
1 review
0 helpful votes
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March 4th, 2020

Excellent service. Yoybuy has a lot of shipping options, lot of payment options. They also verify your purchases for you before shipping them ahead.

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From the business

Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent

Company Representative

Thumbnail of user yoyb1
YOY B.

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