• Yoybuy.com

Yoybuy.com

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Overview

Yoybuy.com has a rating of 4.4 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yoybuy.com most frequently mention customer service, taobao agent, and fast delivery. Yoybuy.com ranks 12th among Discount Shopping sites.

  • Service
    68
  • Value
    67
  • Shipping
    69
  • Returns
    57
  • Quality
    66
118
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How would you rate Yoybuy.com?
Top Positive Review

“Eazy!”

Shane K.
1/4/21

I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3

Top Critical Review

“Yoybuy Cannot Be Trusted”

E S.
7/12/21

I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid. To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel. In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.

Reviews (334)

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customer service (46)
Thumbnail of user diegom111
Mexico
1 review
0 helpful votes
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September 4th, 2020

The truth is, everything is super good with yoybuy I think they are one of the best shipping platforms for Mexico, since I am from that country. I have not had any problems with them. Apart from their support they are the best at doing their job since they give me quick and simple solutions. I just have to say that simply to buy exclusive items I am staying with yoybuy.

Thumbnail of user biancan19
Netherlands
1 review
0 helpful votes
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September 21st, 2020

For already years I buy a lot via Yoybuy, both for business and private. It is a very reliable company which processes run smoothly, quick replies/action and for a reasonable good price/fee. Also the steps to become a major customer with advantages works good.

Tip for consumers:
New users can regularly get a US$10 coupon.

Products used:
Technical automotive parts, clothing, glasses, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user coran9
Netherlands
1 review
0 helpful votes
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April 23rd, 2021

I received our first package in excellent condition. Many thanks to the support team. Receive it quick.
Customer service is the best and the bigger is your shipment yo will get a lower cost in your courier.

Products used:
cups

Service
Value
Shipping
Quality
Thumbnail of user alexisr141
Texas
1 review
0 helpful votes
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September 9th, 2020

Very helpful for buying things on Taobao! They have helped me purchase multiple items over the last few months and I am very happy with their service! They are quick to purchase the items for me and the items are always packaged and shipped really well! I highly recommend this site!

Tip for consumers:
They have a chrome extension which makes it even easier to add items to your cart.

Service
Value
Shipping
Quality
Thumbnail of user maittev
Mexico
1 review
0 helpful votes
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October 9th, 2020

I had a couple of doubts when using the service, but it turned out to be an excellent service, my package arrived in excellent condition. Requesting proof that my package arrived in good condition was also very satisfactory. I highly recommend it

Thumbnail of user caseyh173
New Zealand
1 review
12 helpful votes
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July 9th, 2020

I love using yoybuy! Definitely the best I have used. Super communicative and I always get my items super fast! One of my favourite things is that they always send me messages when they need to communicate with me about an item. Also low fees which is awesome. Definitely use yoybuy!

Thumbnail of user karas87
Philippines
2 reviews
14 helpful votes
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July 9th, 2020

Been using YOYBUY for years, and they provided me great service when packaging my items. And They pack my packages no joke, but all safe and in boxes. And they also have super friendly customer service! Most of them would do the extra mile just for me to get my package.

Thumbnail of user lisc12
North Carolina
1 review
0 helpful votes
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October 6th, 2021

The package was shipped in March and returned to their warehouse in China, it's October now and there is no news about the returned package. The insurance purchased along with the shipping fee has no use so you basically risk losing all your goods and the shipping fee.

Tip for consumers:
DO NOT USE THEM.

Products used:
I use them as a forwarding agent to consolidate purchases in China and forward to America.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ortelior
Arizona
1 review
8 helpful votes
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July 30th, 2020

The Yoybuy team is really very efficient. They inform the buyer of all the details related to the order. They check the condition of the item, its correct protection and packaging. Once everything is ready, they ship it out quickly. Surprise for me: only 9 days to USA. I am very satisfied and I will buy from Yoybuy again. I recommend it.
Thank you

Thumbnail of user andreys58
RU
1 review
0 helpful votes
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January 27th, 2021

Review from the user saa74.
I really enjoyed working with Yoybuy. Simple registration. It is very convenient to place an order. The employees quickly made an order, checked the goods and sent the package. For all questions, a quick response. The package is well packed, trackable all the way. Thanks for your work.

Products used:
Fur coats, jackets

Shipping
Quality
Thumbnail of user sergiom33
Mexico
1 review
1 helpful vote
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March 17th, 2017

It was a great experience. Everything went according to schedule and package even arrived earlier than expected. I had a problem with the product, but they solved it as soon as I messaged them. Very efficient and great agent!

Thumbnail of user huyl13
California
1 review
0 helpful votes
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October 9th, 2020

I shop on taobao for unique items not sold to American market. Prices are cheaper but that's not the point. First order was sent to Yoybuy. It took 53 days for me to receive the package. However it arrived safe with no damage. The 2nd times I used Yoybuy was super fast. I was impressed. In about 3 weeks, my pack arrived. I only write good review for company that does good.

Thumbnail of user kareng1898
Mexico
0 reviews
0 helpful votes
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January 9th, 2022
Verified purchase

It is a top quality service, they help you get what you want to buy to import into your country and at a very accessible cost, the customer service is very friendly in solving your doubts and clarifications, and the most important thing is that you can buy for yourself. Own account and send it to your warehouse that they provide and to import it to your country you can choose the quantity of products and which products to pack so that the shipment is cheaper, without a doubt it is a very good company.

Tip for consumers:
Check well what they really want because they buy what you asked for, and with the provider you chose. So in the end the decision or the quality of the product is your responsibility.

Products used:
Productos para el hogar, ropa, zapatos, maquillaje,

Service
Value
Shipping
Returns
Quality
Thumbnail of user kanzf
Qatar
1 review
0 helpful votes
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August 16th, 2017

Yoybuy is a great agent to shop and ship items from China. I use it on daily/ weekly basis. Different shopping method like Aramex and DHL which other agents fail to provide.
The customer service agents are friendly and always willing to help according to you need.
I have already upgraded to SVIP; you can imagine how much i like their service.

Thumbnail of user siargaoa
Austria
1 review
0 helpful votes
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December 28th, 2020
Verified purchase

On Yoybuy the customer service is really the best. The storage time is for 3 months free. And the bigger is your shipment a lower cost is in your courier. So its a very good option I already use for longer time.

Products used:
shoes, clothes

Thumbnail of user marinaa12
Israel
1 review
4 helpful votes
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September 7th, 2016

This service is OK if everything goes smooth, if something wrong happens with your transaction (my package didnt arrive after 1 month, and there is no tracking update since 12/8/16) they do not take you side or try to resolve the problem with shipping company, they start to lie you and do not provide any real help. They do everything (trying to find any reason) in order not to give you compensation.The level of service in a problem situation is very low. There is no buyer protection that you get for example on eBay or Amazon.

Thumbnail of user redp6
Algeria
1 review
0 helpful votes
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October 16th, 2020

Yoybuy is a very effective taobao agent. Easy to use and offers several shipping methods, for many countries

The positive points
-fast service and available for any help
- good packaging
- easy to use
- several method for payment

Negative points
- expensive commission
- no free photo of the order
- packaging too big for a small and light product

Conclusion the experience is postitive

Thumbnail of user artemyk
Latvia
1 review
1 helpful vote
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August 22nd, 2017

I am an active user of "my address in China" service and am fully satisfied with the job. I like how they purchase products in Chinese shops.
Will continue this positive cooperation with pleasure.
Artemy.

Thumbnail of user fanyg2
Spain
1 review
0 helpful votes
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September 5th, 2020

The service was excellent, im happy overall for the fast answers, they are trying to solve all problems fast. The items were so good, very high quality and the shipping was only 12 days. Definetely, i would recommend it.

Thumbnail of user estevend
Panama
2 reviews
0 helpful votes
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August 5th, 2020

Their service are very personal and they attend every doubt you have. I'm very satisfied with their service. Also any issue with prices of the providers they refund you the difference if they have to.

Thumbnail of user nadian35
Italy
1 review
0 helpful votes
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January 20th, 2021

It has been for years i use yoybuy, i discovered it accidently and as i had a lot of positive rewieves about them, decided to try. Actually, it worth that. Fast order processing, effective communication. And low fares that they have for their services are very positive criteria. They have well developed set of services that a customer might need such as photo of the item arrived that i use sometimes when i need to make sure that it is the right item or quality related issues, and storage - extended time for storage is offered, so i dont need to worry about sending my items right away and wait to stock up more and send them away together. In general, happy with them. Would reccomend to anybody who wants to start buying from china directly,

Service
Value
Shipping
Quality
Thumbnail of user me252
Egypt
1 review
0 helpful votes
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December 5th, 2019

I have been dealing with Yoybuy since 2015. They are helping. They buy and send goods quickly. I have many things that were not in my country from China via Yoybuy. I recommend everyone to deal with Yoybuy. Below is a photo of some electronic parts I bought for my hobby from China via Yoybuy

Service
Value
Shipping
Returns
Quality
Thumbnail of user bogdanv10
RU
1 review
0 helpful votes
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August 4th, 2020

I received the parcel on time, sent it very quickly. I had all the information about the parcel. The parcel arrived and everything I ordered was intact. If I have questions about the parcel, support will immediately answer me. I have ordered on this site 3 times and will order more!

Thumbnail of user thomasp45
Netherlands
1 review
4 helpful votes
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July 6th, 2015

I'm quite satisfied with YOYBUY. When I wanted some items on the Chinese webshop Tmall, I could just order it with a Chinese address. When Yoybuy got the item, they offered immediately to forward it to my home address. This for a reasonable price.
What impressed me is their shipping speed (always less than 24 hours) and speed of their customer service (you get a response within an hour during business hours).

Thumbnail of user michaelo92
Nigeria
1 review
5 helpful votes
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July 14th, 2017

You are absolutely right... i have been a victim... and have already deposited some money into there system... since then... have been cursing them and blaming myself... such company suppose to be close down... in fact they suppose not to exist and for there workers... they suppose to be working in farm... because they behave like a farmers not like an expert... Never in mind use such service like them... they are ripper and scammer in directly not direct scammer. YOYBUY is the worst please close such company down forever

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Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent

Company Representative

Thumbnail of user yoyb1
YOY B.

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