• Yoybuy.com

Yoybuy.com

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Overview

Yoybuy.com has a rating of 4.4 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yoybuy.com most frequently mention customer service, taobao agent, and fast delivery. Yoybuy.com ranks 12th among Discount Shopping sites.

  • Service
    68
  • Value
    67
  • Shipping
    69
  • Returns
    57
  • Quality
    66
118
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How would you rate Yoybuy.com?
Top Positive Review

“Eazy!”

Shane K.
1/4/21

I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3

Top Critical Review

“Yoybuy Cannot Be Trusted”

E S.
7/12/21

I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid. To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel. In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.

Reviews (334)

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customer service (46)
Thumbnail of user alwariof
Spain
1 review
0 helpful votes
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July 27th, 2020

I have been using this service for several months and it is quite good I recommend it the shipments are fast and have good support

Thumbnail of user joshr213
Florida
1 review
0 helpful votes
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July 11th, 2020

Delivery and sourcing was fast. Everything was packed correctly and delivered on time. Highly recommended.

Thumbnail of user mariaa783
Brazil
1 review
0 helpful votes
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March 27th, 2020

It's a really good service with a very good and helpful support that helped me a lot with some situations.

Thumbnail of user lemusj
Mexico
1 review
10 helpful votes
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April 20th, 2020

The website are nice, you can shipment many items in the same shipment, this website are very excellent and the suppport of here are nice too

Tip for consumers:
ask forever to a support if you dont know if the item can shipment, they will help you before you brought

Products used:
beauty products, paints, gk kits, dust, magnets

Service
Value
Shipping
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Thumbnail of user miladh6
IR
2 reviews
0 helpful votes
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February 16th, 2022

I use this taobao agent about four years and everything are very good
And staff are very helpful
Very fast services

Service
Value
Shipping
Returns
Quality
Thumbnail of user yudhap
Indonesia
1 review
1 helpful vote
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June 27th, 2017

It just for mission, "F**************" this is my username. And this is my first review for this site. I hope not wrong.

Value
Thumbnail of user timok2
Finland
1 review
1 helpful vote
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April 25th, 2017

How is it possible that someone has been so lucky that they have managed to do successful business with this company. From us everything went below all margins. We ordered 5 items from them and soon noticed that we have to cancel our order. Unluckily one item was already ordered by them. That item was two months in their store and when it was sent to another agent, who arranged transport, the item was in unacceptable condition. Our agent sent it back. They refused to pay our money back and offered points couple of times and then different amount of CNYs. We refused to take points and etc but just wanted our money back. They never answered to our any question, just changed the "bid" and asked our acceptance. After their last bid they closed case without telling us first. A professional studied the case and when I sent her comments to Yoybuy, they just answered that case is closed, that's all. I'm quite sure that those who have given positive comments, didn't check that prices were like said in original pages. We noticed that their system is not updating all prices when you choose products from original seller's page. So be prepared that first invoice is not correct and you have to pay more what you though. They take over 10% profit already when they change cny to USD. Then they take 10% fee from everything. Their freight costs are 3... 4 times bigger than by others and even from those prices they take 10% profit. It is sick that they force you to use their services with unreasonable prices and then take profit from that. They could call that "business" but we use another word. They are even so sly and cheeky that before you can make payment to them, they ask you to send your photo and copy of credit card although VISA show green light for payment. We refused to send that information because it is totally forbidden by bank. We regret that we tried to do business with them. They still have our money in their account and they refuse to discuss about it. We have been in contact with two other buying agents and they are from another planet, really good and friendly service. Everyone can of course do business with who they want but if you want to get troubles, loose money, burn your nerves, please contact Yoybuy.

Thumbnail of user alanm591
Brazil
1 review
0 helpful votes
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October 28th, 2020

Very friendly to solve any problem, quick response, quick purchase and quick shipment, oh and a very safe packaging, A +

Thumbnail of user alexandra10
RU
1 review
3 helpful votes
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September 12th, 2020

Long delivery. Can arbitrarily change the price. If it is possible to use another service, it is better to use another

Thumbnail of user tonym896
Spain
1 review
0 helpful votes
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July 9th, 2021

GOOD SERVICE, GOOD WORK, CONGRATULATIONS. GOOD SERVICE, GOOD WORK, CONGRATULATIONS the product arrived without problems, good packaging and service, very attentive

Tip for consumers:
esta muy bien

Products used:
bonsai

Service
Value
Shipping
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Thumbnail of user sebastiaot1
Brazil
1 review
12 helpful votes
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July 8th, 2020

The best service I have ever tried.
Fast and safe shipping, Happy with that!
The best service I have ever tried.

Thumbnail of user denisk60
RU
1 review
0 helpful votes
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May 7th, 2019

I've used yoybuy a few times. Great communication, great shipping time, great packaging: - great service!

Thumbnail of user jamaikaj
Indonesia
1 review
0 helpful votes
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July 14th, 2020

Hello, im customer yoybuy. Yoybuy is best forwarder from china. Yoybuy fast shipping from china to indonesia. Best best!

Thumbnail of user krzysztofk22
Poland
1 review
0 helpful votes
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January 26th, 2021

Great site, I recommend to all consumers in the world, very quick service. They made my online shopping so easier!

Thumbnail of user lucasf25
Brazil
1 review
2 helpful votes
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August 27th, 2017

I shop every month for yoybuy direct shipment to Brazil, no problem. So far the shipping is fast, low taxation

Thumbnail of user renanm1
Brazil
1 review
0 helpful votes
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August 16th, 2017

I've been using Yoybuy for at least 3 years, it's an amazing company, it always treated my products the best way possible, I never had any problems!

Tip for consumers:
Just organize everything, make everything clear and you won't have any problems! I never had, they were always very careful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user haixuehuangy
Indonesia
1 review
0 helpful votes
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November 2nd, 2020

Good service, friendly, fast, uncomplicated booking, can be trusted, and satisfactory. Thanks Yoybuy..

Thumbnail of user violetam8
Mexico
1 review
0 helpful votes
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January 13th, 2020

It has been an excellent service. They are always attentive to the needs of their customers and give quick solutions.

Thumbnail of user pathamaphons
Sweden
1 review
0 helpful votes
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November 8th, 2020

Friendly customer service!
Some order is send mistaking by seller but they give me 2$ right away for this mistake.

Thumbnail of user riastl
Estonia
1 review
0 helpful votes
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August 27th, 2020

Using service of this operator for nine years since 2011. They always send in time and correctly. Never suffered any delays or losses with Yoybuy.

Thumbnail of user stefanm40
Switzerland
3 reviews
5 helpful votes
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March 3rd, 2017

I have bought several times through Yoybuy. Unfortunately, my experience has not been very good. It all starts out when a Taobao seller says he has a stock of, say, 99. When I want to buy one or two, Yoybuy tells me the seller is out of stock. I have suggested blacklisting this kind of crooked seller, but Yoybuy refuses to do so.

Secondly, in most cases I do not know the Chinese inland postage. I have had at least one case where it reached almost 50% of the price.

Thirdly and most annoyingly, when all items have arrived at Yoybuy's warehouse and I submit delivery, Yoybuy's system makes an estimate of shipping costs. They will not pack up, weigh and calculate the true shipping costs until I have paid the estimate, leading either (rarely) to a reimbursement or (in most cases) to a heavy second postage. The financial risk cannot be calculated. This is all the more burdensome as it could easily be changed. I have told them a dozen times, but they seem unwilling or unable.

Worse yet, Yoybuy has sent me the wrong items that cost me $25 and even after five e-mails wants to give me just $10 to make up for it. Not even in money, but in their ridiculous points!

Just when I thought it could not get any worse, they came up with a new trick: When I had asked if the item was still in stock, I got a positive reply, so I odered and paid. Guess what happened? "Item out of stock.":-o Not just once, but they pulled off this trick a second time! I think they do not even ask the sellers, but always claim they have stock.

Seriously, I have no idea why some other reviewers use words like "best", "honest" or "great" in connection with Youbuy. They must be Yoybuy employees.

My conclusion is: Buy from AliExpress.com whenever possible. Otherwise use Taobaoring.com when there is no other option.

Service
Value
Shipping
Returns
Thumbnail of user curryt2
Texas
1 review
0 helpful votes
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November 27th, 2019

This is a great shopping service, easy to use and fast, they are very helpful and communicate back as quickly as they can.
(CurryChimi)

Thumbnail of user andresl44
VE
1 review
0 helpful votes
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July 13th, 2020

When I start with yoybuy. I save a lot of money, now I'm a chinesse buyer. I have the same price as any chinesse person, best regards

Thumbnail of user delimam
Indonesia
1 review
0 helpful votes
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August 3rd, 2020

Yoybuy is the best website in order to help me purchase items from taobao. The customer service is veey helpful. Iam glad to work with yoybuy

Thumbnail of user kalervos
Finland
1 review
0 helpful votes
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October 20th, 2020

Yoybuy is easy to use and all the times when I have used it it has beeb reliable. Items have come fast and the packaking has been good.

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Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent

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YOY B.

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