• Yoybuy.com

Yoybuy.com

Write a Review

Overview

Yoybuy.com has a rating of 4.4 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yoybuy.com most frequently mention customer service, taobao agent, and fast delivery. Yoybuy.com ranks 12th among Discount Shopping sites.

  • Service
    68
  • Value
    67
  • Shipping
    69
  • Returns
    57
  • Quality
    66
118
See all photos
How would you rate Yoybuy.com?
Top Positive Review

“Eazy!”

Shane K.
1/4/21

I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3

Top Critical Review

“Yoybuy Cannot Be Trusted”

E S.
7/12/21

I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid. To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel. In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.

Reviews (334)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (46)
Thumbnail of user rodrigot5
Brazil
1 review
1 helpful vote
  • Send Message
August 18th, 2017

I have been using the site for more than 1 year. It Works very well. The system is very simple and flexible. I'm almost becoming Merchant.

Thumbnail of user yoyb1
YOY B. – Yoybuy.com Rep

Dear Rod,
Thanks for your review, congralations on becoming a Merchant, Being Merchant can enjoy 0% service fee and other more benefits!
Best regards!
YOYBUY

Thumbnail of user henryp100
Peru
1 review
0 helpful votes
  • Send Message
October 13th, 2019

I am from peru and have excellent experiences buying in yoybuy their service is fast and they answer your questions in any doubt about the product

Service
Value
Shipping
Returns
Quality
Thumbnail of user andressao
Andressa O.
Brazil
1 review
1 helpful vote
  • Send Message
August 17th, 2017

I recommend them to anyone who needs to order something from Taobao.Their service is fast and really efficient!

Thumbnail of user bhavinp10
Mauritius
1 review
0 helpful votes
  • Send Message
September 7th, 2020

The service was excellent, im happy overall for the fast answers, they are trying to solve all problems

Thumbnail of user luism81
Michigan
2 reviews
0 helpful votes
  • Send Message
August 23rd, 2017

Haven a great job I have bought with you and I have also used the warehouse service, it seems that there is nothing to improve.

Thumbnail of user fernandow10
Brazil
1 review
4 helpful votes
  • Send Message
December 11th, 2017

Through YouTube I was looking for a China purchasing agent
Yoybuy comes to me.
I registered and read all the tutorials, soon I started to choose my products, I chose payment by Paypal and made a big purchase of 622.00 dollars, soon after paying the purchase I went to check and everything was all right, I went to sleep, the other day going to buy more, my surprise, the site did not allow my login, I tried again and nothing...
I emailed them that they would only respond the next day, they said that I was a new buyer and that the volume would have to take the money from Paypal and pass it on to them on deposit.
I laughed, what reason would this be, it seems that I will take the security of Paypal to deliver to these [edited by the Claim Here] by deposit.
I contacted, Paypal opened a dispute, there they decided to dialogue, serto? No, it was not like that, in the dispute they wanted me to close the dispute for them to return my money, I asked Paypal for an argument, they defended me, they said not to do it, that if I did I would lose my payment because of that I do not give more to open dispute.

Conclusion, take care of p ilan, on the other side of the world.

Thumbnail of user joshs501
Iowa
1 review
0 helpful votes
  • Send Message
October 30th, 2020

Great service and fast response. I love how they accept western union and stripe as payment methods.

Thumbnail of user abdallahi1
Saudi Arabia
2 reviews
0 helpful votes
  • Send Message
September 2nd, 2020

This company is excellent and they have excellent customer service, I advise everyone to deal with them

Thumbnail of user sergryk
RU
1 review
0 helpful votes
  • Send Message
July 27th, 2020

Every time I need buy special goods, I use delivering service over yoybuy.com. It's simple, fast and lighting. I was recommend it my friends.

Thumbnail of user adles
Turkey
1 review
0 helpful votes
  • Send Message
September 29th, 2019

Thank you for 5 years old service. Trust me its best! Its really helpful to make package to Turkey. There are many shipping options.

Thumbnail of user eramonob
Indonesia
1 review
0 helpful votes
  • Send Message
January 30th, 2021
Verified purchase

Company that can help me without causing problem, and quick response in response complaints customer

Thumbnail of user zej
Brazil
1 review
0 helpful votes
  • Send Message
July 4th, 2020

I have been using yoybuy for shopping in China for over a year. I live in Brazil and my products arrived perfect. Recommend it to everyone.

Thumbnail of user zhend2
Canada
1 review
0 helpful votes
  • Send Message
December 11th, 2020

I have been using yoybuy for more than 5 years now and spent over 15k. Never had any problem. The supports are always friendly and helpful.

Thumbnail of user javiers21
Spain
1 review
1 helpful vote
  • Send Message
August 26th, 2017

It's the best option to buy produts from taobao if you are not from china. They have a very good service. Of course, I will use it more times.

Thumbnail of user tommys50
Canada
1 review
2 helpful votes
  • Send Message
August 16th, 2017

Using taobao.com I can find every accessory for my WWE figure collection that you cannot find in any store or other web site. YOYBUY is the best

Thumbnail of user maharanitan
Indonesia
1 review
0 helpful votes
  • Send Message
February 3rd, 2021
Verified purchase

I like this website because very easy to order and calculate the total. I bought from 1688 and the shipping free also cheap. Thank you

Thumbnail of user alonsor13
Chile
1 review
0 helpful votes
  • Send Message
March 20th, 2021

I got no problems when using yoybuy, and when I did, a person was there to solve my problem in no time, deserved 5 stars

Tip for consumers:
to search up on reddit or youtube on how to use it properly

Products used:
3 puffer jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user veronicam178
Chile
1 review
0 helpful votes
  • Send Message
November 15th, 2019

Its very reliable and the staff try to solve all your requests quick. It has and excellent service! (Daniela_von)

Thumbnail of user veronicai4
Italy
1 review
1 helpful vote
  • Send Message
April 14th, 2017

I did my first order on this site and I was really satisfied!
Perfect flawless product, fast and reliable service

Service
Value
Shipping
Returns
Quality
Thumbnail of user leticiad5
Paraguay
1 review
2 helpful votes
  • Send Message
August 16th, 2017

They're very fast and the customer service is really good. My package arrived on time and in good condition. I definitely recommend it!

Thumbnail of user yassineb16
Morocco
1 review
0 helpful votes
  • Send Message
June 18th, 2020

I have ordered many times from Yoybuy.com to send me packages from china and they deliver it quickly, it is a great experience.

Thumbnail of user karent1147
Mexico
1 review
0 helpful votes
  • Send Message
March 12th, 2021

Customer service is the best and the bigger is your shipment yo will get a lower cost in your courier. I absolutely recommend it.

Tip for consumers:
The bigger is your shipment the cost will be lower and you get a $10 coupon to your first shop!

Products used:
Skirts, sweaters and a pair of socks

Service
Value
Shipping
Returns
Quality
Thumbnail of user disobeyl
Spain
1 review
3 helpful votes
  • Send Message
August 8th, 2018

After they gives you a price with fees for his comission

They ask you for another FEE + 10% of the cost of the product LOL, so much for expensive ones, + shipping cost by EMS (expensive) + other fee + you have to pay customs in EMS and this is very expensive.

When you pay all this and your price is multiplied x2x3 than other webpages, they send you a copy or bad quality item same as you ordered, and this only if you recieve it.

$#*!ING SCAM.

Thumbnail of user fashionm3
Texas
1 review
0 helpful votes
  • Send Message
August 13th, 2016

Customer service is exceptional, I wish the sellers will ship the products faster though. Great site

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciap1259
Hungary
1 review
0 helpful votes
  • Send Message
September 21st, 2020

I simply love it because they are more than helpfull and reliable. I will recommend them to everyone

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent

Company Representative

Thumbnail of user yoyb1
YOY B.

How do I know I can trust these reviews about Yoybuy.com?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Yoybuy.com?