Zalora Philippines

My order was not intact at all, lacking one item, How would that happen?
Can someone please answer my query, this is my order number *******.

I ordered a dress from Zalora and paid an additional Php50 charged to my credit card for next day delivery. It has been 3 days but I have not received the delivery yet. I tried to call their "hotline" but nobody answers. I posted my problem to their "help" window box two days after and their reply was that they will refund the Php50, and somebody will call me in 24 hours regarding the merchandise. Unfortunately, until now, I have not received any call and I have not received the dress I ordered yet. I will never order from Zalora again. They do not have a proper customer service who can answer your calls, and so you will be at a loss what happened to your order. This is my first experience and first time to order. From this time on, NEVER AGAIN WILL I BUY FROM ZALORA

I PROCESSED MY REVERSAL OF REFUND LAST AUGUST. ONLY TO FIND OUT "ASSOCIATE MAE" DIDNT PROCESS IT. THEN FF UP SEPT. THE ONLY TIME THEY WILL PROCESS. AGAIN WAITED FOR 30-45 DAYS. OCTOBER THEY ASKED ME TO GO TO BANK. THEN NO FLOATING MONEY. AGAIN FF UP AND SAID WAIT FOR 30-45 DAYS. NOVEMBER ALREADY, STILL NO ACTION. ALWAYS MISLEADING. ALWAYS ASKING ME TO WAIT. MAYBE NEXT YEAR. OR WORST NONE AT ALL. I GUESS THATS WHY I DONT HAVE ME REFUND CAUSE THEY REALLY DIDNT PROCESS IT..

If I can give them zero star. Waal ako refund na nareceive sayang ung pera pinaghirapan ko sad lang. I will update this review of magrefund cla sakin.

I purchase a shoes last 11/11 and put the discount code but unfortunately they collected the full price of the shoes right away so I cancelled my order in an instant after I checked the charges. They said it will take 3-45 business days before the money will reimbursed to my bank. But ITS NOTW JANUARY AND I NEVER GOT MY MONEY BACK. THEY DONT RESOND TO ALL MY EMAILS, THEY DONT ANSWER MY PHONE AND YET IT COST ME A LOT MONEY TO CALL THEIR CUSTOMER SERVICE. THEY JUST STOLE MY MONEY AND NEVER GET BACK TO ASSIST YOU. WORST ONLINE COMPANY EVER!

Customer service:
Customer service on my experience is exceptional. I had two complaints and it was handled swiftly. Refunds are promised as expected. Verfication usualy take place within 2-3 days and the refund is given 3 working days after it was approved. Returns of items can be expedited if you contact them via email or best if you call them.

Product quality:
Out of my 15 purchases, 1 is defective (casio wrist watch) but i was able to return it immediately when i directly contacted the delivery man and sent an email to expedite my refund. Other than that i ordered an adidas shoes with half its original price. The quality is good as i compared it with the one in adidas store. Another is 2 topman shirts which has good quality as well. I also compared these 2 in a topman store in SM and they are the same quality. Other shirts i ordered also have a good quality.

Delivery consistency:
Express shipping on my experience is kept as promised. I had two express shipping and it was delivered the next day. Regular shipping takes within 3 to 5 business days.

Accuracy of items:
Outnof my 15 purchases i had 1 complaint about a wrong size but as expected they also handled it accordingly.

Overall experience:
Not bad for an online shop.
They always have promos and discounts. When on sale, their items are always cheaper compared to SM's. There's a variey of choices and good designs to choose from.

Note: i live in metro manila which may have a different expectation on other places outside manila. Also, i always buy through COD.

My first time ordering at Zalora, so i've ordered a Sweatshirt that seems good quality and seeing it's price about 1,000ph and used the first purchase coupon which atleast discounted a little. About a week later, i received the item and packaging seems alright and the first thing that bothers me is the cut-out tag (See image). It's seem so suspicious because it look deliberately cutted out and also the quality of the print. Terrible, it looks like it was made out of a low quality T-Shirt printer and i noticed there's this hole on the side of the shirt (See image).

And also NO USER REVIEWS or any kind of feedback on the item. So making it a gamble to order and pray to god that you got a good quality item. They even have branded items like Nike, Reebok or Adidas but there's no telling if that item's real or not, it could even be fake or a class a one for all i care.

I totally would not recommend here. I will not return this as a reminder of my mistake and it's also a hassle to return it anyway.

Well im that person who usually order products online i started at lazada, men i lost a lot of money in there. The ones they advertise is not exactly the same quality when it came to you same with shopee their both the same. Recently one of my friends recommended zalora then when i was browsing the site their price tags are quit similar to mall price and discounts. Then i tried ordering sneakers from zalora and its true its legit my first order which is vans VN0A3MTJSWJ search it up your going to see a red suede shoes. I didnt know that untill the shoe box came to me wherin i got to see those numbers and i searched it up online eventually the item came up online. Dun ko nakita n legit ang item and i have watched a lot of reviews about this site and their quit positive. Sa mga tao lang na nagrereklamo n antagal nang delivery. Aba maghintay kayo kesa naman dumating ung item mo tas dissapointed ka diba? Para sakin kahit 1 month p bago dumating item ko basta pagdating legit no problem

Suki na ako ng Zalora, I'm quite surprised na may mga negative feedbacks kasi so far, mabilis yung delivery, return/exchange nila sa akin even yung refund ng money no prob naman. May isang item lang ako na mejo kaduda-duda, kasi yung tahi ng label sa harap tabingi. Nakakagulat kc me sticker naman ng distributor. Sa sobrang inis ko, di ko muna ginamit. Pati yung print nya, ang panget. Mas okay pa print nun Class A na bag na nabili q sa Vietnam, diko na nga lang na-return kasi sa sobrang buset q.

Purchased a couple of products last Dec2016 from Zalora. I decided to shop from them since I wanted to avoid the Christmas rush. Little did I know, I'll experience more hassle with buying from them than buying from the mall. Anyways, I got 4/6 items the next day after I checked it out. Lo and behold, just 1 item is in good condition out of the 4 they sent me. After 2 days, I received the other 2. It's a good thing that they got the size of the underwear I ordered correctly. I'd love to attach pics of the garbage they sent me. I ordered a pair of black ballet flats, but they gave me the wrong color and wrong design, it also smelled funny. The ballet flats also came with a very tattered eco bag (wth?!). I also ordered another pair of gold flats, when I opened the box, their soles were detached. The drip sandals that I got for my boyfriend is also wrong (the right sandal is size 11 while the left one is size12). I couldn't reach anyone from the cs dept. The only thing they were able to replace right was the drip sandals. I lost my patience trying to reach them. I messaged Tokyo Shoe Club - the vendor of the black ballet flats, but they didn't help me with the issue. I got tired that's why I just moved on. I will never order from zalora ever again. Their photos are deceiving. Patronize ig shops more than this overrated ecomm website who sells crap-quality products.

It was my first time trying express shipping. And my first time buying cosmetics from zalora. The items arrived the next day and my Cc Foundation (800php) was incorrect. The box was right but the item inside is different and it was 300php cheaper. I returned my item and was expecting for them to deliver the correct item right away. A week later I recieved a text message saying that my exchange order is to be delivered to me 1 to 2 days. I was waiting for the confirmation that it'll be delivered that day. I got nothing. Then I checked the parcel monitor and zalora app, my item was already delivered. ANOTHER PERSON GOT IT. I EMAIL ZALORA EVERYDAY. I STILL HAVEN'T GOT MY $#*!ING ITEM. AND THEY STILL HAVEN'T GIVEN ME A REFUND. WHAT THE $#*! ZALORA? Give me back my 800php.