Zalora Philippines

Have a lot of brands to choose from but the overall shopping experience is not good. Difficulty with sizing options for unisex products as there's no indication whether the default size displayed on the product details page is for men or women. Can't change address once order is placed (at least once).

Their return policy sucks. You cannot return an item that you just received and not even tried.

Their app crashes everytime you click on "return", it will redirect you to login again although you are already logged in.

I ordered in Zalora during their 12/13/20 sale. It was the first time I used the app. I didn't find this particular Hollister top elsewhere so I had no choice but to place my order. I was unaware that there is No way to see the progress of my purchase, or chat with the merchant just like in Lazada, Shein, Shopee, Newchic,
Etc. It is now 12/20/20, and I am very worried that this expensive top will not be able to make it this Christmas. It was intended for a gift. I will remove this app as soon as I receive my order and will never again order nor recommend Zalora to my friends. Horrible experience!

Zalora is known for expensive online shopping but cant deliver on time, its very disappointing because they're excuses is ecq, why lazada and shoppee can deliver on time even if there's an ecq, i keep on asking for an updates, i placed my order last april 4 and its already april 12 now its more than the standard time frame, it sucks im so very disappointed

I just received my order today and could immediately tell they are fake.
Here are a few reasons why:
1. The serial numbers on the box and each shoe are different (3 distinct serial numbers in total)
2. Cheap material especially the rubber and canvass
3. The labels are randomly sewn instead of being securely placed at the center
4. Multiple stains found, logo is damaged
5. Thread on the tag is cheaply sewn
6. Thread pattern is different from the product photos

They did not even send me a copy of my receipt.
I compared the shoes that I got from ZALORA with the EXACT SHOE in the CONVERSE OFFICIAL WEBSITE. That's how I knew the differences. I already filed for return.

Never had a problem with Zalora. Ordered a lot from them. All items are authentic from Patagonia, H&M, Columbia, Under Armour, ARKK Copenhagen, On Cloudflow & Nike. Zalora is my best choice when it comes to clothing, shoes & accessories...

I've been shopping with Zalora.com.ph for as long as I remember.
If you buy from their original brands and affiliate brands ie. Zalora, Zalora Basics, Mango, Something Borrowed, etc. (not individual marketplace/boutique owners), you will receive your item most likely the next day. The boutiques take longer but it's alright. If you ask for an update, they reply right away on working hours.
Payment is a breeze: I tried Cash-On-Delivery (COD), credit card and paypal and they all work well. Returns are also easy, just drop them off at your nearest accredited LBC or 2Go. I hope they continue their superb service and discounts. Kudos, Zalora! You make online shopping not stressful at all.

What a scam and a waste of time. After ordering, my payment was tagged as "pending." I received an email from them that they needed to conduct verification on the payment by... guess what... asking for my SOCIAL MEDIA account. #1 what is the connection of the payment with social media? #2 my social media account is private. What can they establish from that? #3 this request is very suspicious. Stay away from this platform.

"To protect the interests of our customers, we need to conduct internal
Security verification to ensure that they have been authorized by the
Genuine cardholders. May I know the best time to call you within the
Next 48 hours?

You may also send us a link to any of your social media accounts to
Help us speed up the verification.

I can personally assure you that, as ZALORA is PCI DSS approved and
Fully compliant with the Data Privacy Act, all information provided
Will be used solely for documentation purposes and will not be stored
Or saved anywhere on our databases."

I have bought numerous items from Zalora ranging from sneakers, clothes, and facial care products. They were packaged properly and delivered in a timely manner. The puma sneakers I got are authentic. You will know once you try them on. They are comfortable and light. Fake shoes may share the same look but not the "feel." Also, I feel it is safer purchasing items at Zalora because they have partnered with all the brands they carry, not like they have different resellers whose products are not screened. That's just my take

I have been using Zalora for my everyday clothing needs. Their products suits my fashion sense and lifestyle. I used to love it! I am saddened that for how they make use of their customer support. They are not being responsive. Zalora sends an automated response for concerns. It does not give or provide a solution for concerns. Is Zalora taking us their customer a joke? We trusted them, their product, their app, their voucher, their customer service. Where do they put our trust as customers?

I don't know why I've seen a lot of negative reviews and "fake items" but I've never experienced this. I bought expensive stuffs from Zalora, like 3 Lacoste bags, Nike shoes, etc. All are legit. I did extensive research and even went to the physical store to compare the items, and all are legit. The tag inside the bag, the material, the color, perfectly matches the ones from the physical stores. Also, others might be confused if they see a different seller name, but please do your research, these are actually names of official distributors in the PH. Like Kate Spade and Kurt Geiger, may be sold by Store Specialist Inc. on Zalora, because SSI is the official distributor of these brands including brands like Gucci. If the item is sold by Zalora, it is because Zalora is like your typical Department Store, they buy items from official distributors at a lower cost and sell them at their store. That's why like Department Stores they can also go on sale just to get the same or at least a bit more of the money they spent buying the items from distributors. I just don't like the packaging, they just simply put it inside the Zalora plastic bag, no bubble wrap or whatsoever. Hope they do better, especially for expensive items.

On Dec 13, the status was tagged as "Shipped" and the arrival date was supposed to be Dec 14-18. As of this writing, it's Dec 23 and nothing arrived. It's still "Shipped" No one is working to deliver the orders, just so lazy for them to work like a turtle when it's Christmas and people are buying gifts but they don't make any effort to deliver on time. I called their hotline but it's useless because the rep doesn't know the real status, they are just there to report and document. I don't think it will arrive because it's already a Holiday! Unfortunately, it's a gift for Christmas Eve and Zalora just ruined my plan. I created 2 tickets already with no response at all. I am not sure if I will buy from them again... you disappointed me Zalora! I expected them to be as reliable and responsive as Lazada but I guess I'm wrong. I hope there is a way to send complaints to their office and not just review.