ZAP-Hosting

I bought a lifetime VPS server and it was a mistake. On their website it says that over 600 games can be installed by their game control panel. They leave out that alot of those are Minecraft installs. I started looking through their game list and I couldn't the two games that I wanted that I thought would be in there since they offer that "game server" standalone. I contacted support to see if they could give me a credit so I can get the two servers that I really want and they said no. So know I have a server that I would have to put alot of work into to make work for those two games or just accept the fact that I lost money.

This is the worst experience i ever had. Buyewd a server for scp, after a week i never managed to play 1 minute. They migrating continuosly my s erver, that is never working. Support is present but only to waste your time, they never say or doing something to really solve the problem. So don't use this

If I could give zero stars, I absolutely would. My experience with ZAP-Hosting has been profoundly disappointing and frustrating. From the get-go, the service was plagued with issues—from inadequate resources causing server shutdowns to persistent HTTPS errors even after upgrading to a premium plan and adding more RAM. Efforts to resolve these issues amicably were met with nothing but resistance and unyielding adherence to inflexible policies.

When I decided not to renew the service due to continuous performance problems, ZAP-Hosting made the process unnecessarily difficult, citing policy after policy and denying a straightforward service discontinuation. They even insisted on me agreeing to contractual obligations in order to log in and cancel my account, a clear example of coercive practices.

Communication with their support and legal teams felt like talking to a wall. My simple request to terminate services and delete my personal data was dragged out, requiring excessive time and resources to address what should have been a simple process. They also implied that additional charges would apply for further invoice reminders during the dispute, which is absurd.

This experience has been nothing short of a nightmare. I advise anyone considering ZAP-Hosting to look elsewhere. The lack of customer respect and transparency is alarming, and their business practices questionable at best.

After their backup failed to restore my server and replaced it entirely with a default server. They refused to give me a refund. I've complained about how terrible their servers and website UI was since day one, I should've listened to my gut. Absolute garbage.

Wasted 3 weeks of non-stop work for them to just rob me of my time and money.

"Sorry for the inconvenience!"

Avoid at all costs. $60 a month, what a joke.

Really shady company. They won't notify you before charging you, and they don't do refunds no matter what. They seem to enjoy robbing you after you've paid for their services and then throw a "sorry we can't assist you :(" in your face. Don't waste your money on this company that clearly isn't made for worldwide hosting.

I rent a server this afternoon to play Satisfactory, wasted few hours and couldn't even get server started because of their broken script ran into segmentation fault! Requested a full refund and they said: unfortunately no revocation is possible anymore. LOL

Never received my server, Even 3 days after paying for it! (They claim it gets set up within minutes) Contacted support, They gave an excuse (a bad one at that too). Just a bad website who charge way too much for what they don't even give you, They also got mad when I told paypal and requested a refund that way. Just avoid this website at all cost!

Hi, I am Writing this review that zap website is completely fake and they are scammer.
If you buy 1 month contract and cancel it before expiring then you had to pay fees for another month which is totally unexpected and if you had a contract for 1 month they automatically renews it without any email notification to cancel it to avoid further charges there vps goes down for hours and they expect to pay the invoice fake website don't use zap try other hosting companies.

I tried to buy a server from them. It lagged to the point it was barely usable. I contacted them, they didn't fix it or offer much advice at all.
Two days in I asked for a refund.
They refused to grant it, and actually tried to bill me for several more months all at once. When I refused, and tried to cancel my services, they threatened debt collection.
I was cordial and kind. I sought legal advice, and was made aware they had zero leg to stand on and I was eventually issued a refund.
They went against their own terms of services.
Avoid at all costs.

Find it hard to believe all these positive reviews after the experience i just had with this place. They are over priced, advertise modded servers that dont work and they dont support. Server was a few miles away but latency was horrible. 100+ MS response time for a server in my back yard basically.

The interface they have fails to do what it claims, its so badly designed that their support team had to disable it and asked me to do things manually. Other hosting places would have fixed their broken website but not these guys.

They take your money then say its not their problem.
Typical German superiority bs for anyone that has met a real nazi before

You play for few weeks, spend a lot of time, make a lot of effort, and one day, baaam, you log in to your server, and everything is deleted. "And there's nothing they can do about it". Wow, money "well" spent. Do not buy from this company.

If you're looking for cheap vps, here u go! Zap-hosting is best way to use vps and customize. Im using over 2 years vps from zaphosting!

Bad company, don't buy! I bought a server and on the same day I wanted to cancel because the company doesn't provide access to all the game's settings, I closed a 6 month contract and they refuse to refund, a fraud!

Viod, purchased(paypal) a game server on the wrong platform and asked to cancel straight away. Was told to cancel and sent a link by them to do this. Then no refund so I asked for a refund. To be told I don't get a refund because I cancelled. And they had give me bad information. Then sent me an invoice and expect me to pay more money because I cancelled. And threatened debt collection. Total morons, currently claiming my money back through PayPal and seeking legal advise, all over €18. Avoid This scum

I like the support that all of the workers give and the amount of abundant games that their servers have.
As for the memory, storage and processor power are on a good price for what amazing performance they make.

I signed up expecting to be able to find my game and never could i asked for help never got any. I then asked them to cancle my plan and they never did they just kept taking money off my card from the other side of the planet. There idiot people from England. They will even bill me card for. 50 cents if thats all they can get. How dam dumb. Buy services and products from USA! Please...

They are SCAMMERS. They dont wanna refund your service if it was setup already. How you can test it then? By refunding only Zap Coins? You support is horrible. I've made a ticket that got a first reply AFTER 24H. Unbelievable in 2021... And please, dont write an automated reply, you are just scamming people that want to be honest. I've tryed your "The Forest" servers and your guy Marcel caused me that 24H downtime because it had moved the machine to another server, but the cause was another one. Prepare better your "sysadmins"

This was one of the worst and cheap and cheating hosting company, where they provide not working vps servers and making money on creating ticket, once they find that they time was elapsed they take the money and cancel the ticket and you are left out with nothing on your money, and they dont re-fund and your money will be always lost, dont go with this fckn hosting company where they provide false promise and they cheat customers and take your money by providing not working servers and their support was too $#*! the $#*!

I Deposited some money at my zap hosting balance when i tried to purchase a product i see i can't pay it because zap hosting dosen't accept zap hosting balance for this product...
I tried to contact with live chat the agent dosen't have any solution for me and the awnsers is like no and sorry.
I asked for refund because i can't do anything with this stacked money and tells me again no.
The company based in Germany so in Europe union!
This company dosen't go with rights of Europe union!

So now i have pretty good 29 Euros in my account and i cant do it anything!

I recently bought a Windows VPS and every day all their services where down. Even today already twice. For being a FiveM developer and using this to host, its discusting how many times this happens. I recommend you buying every month a host a few more bucks with no issues. Even the VPS respond is sooo slow.

This company is sorry as hell trying to make me pay for another month for a VPS server that has been nothing but problems and instead of working with us and removing the charge on an unsatisfactory service. They still wanted to try and charge us so therefore our community is taking our business elsewhere. I DO NOT RECOMMEND this company to anyone. Customer service is not something they are concerned about.

Worst service. No advance email for next recharge. Auto extend and if you don't pay because you don't their services they do threaten you with recovery agencies. Stop using that $#*!

Vps service is great runs smoothly love it BIT... Big BUT there customer service is complete dog $#*! if you not willing to pay them extra to get a response you could be left waitin g god only knows how long it make say average time 20 min u make a ticket and in 20 min it now says 2 hours and continues to go up the more other people pay for support and you left sitting
You could class them as pay to get support