ZAP-Hosting

Just PLEASE DO NOT use this company. They will respond with some syrup sweet and nice response to my review here, but don't be fooled. Even when they can clearly see THEIR system messed up, and even though they took your money INSTANTLY, they will make you wait in my case over 15 hours of being tossed up and down the chain all with excuses of why it is taking so long and so forth. This place is a criminal enterprise posing as a business. They are scammers. RUN, RUN AWAY QUICKLY!

Also, absolutely willing to hold your data hostage while they suffer from data breaches unless they're completely satisfied that you're going to pay for fraudulent charges. Avoid.

I tried to cancel the auto renewal and they said it has to be a full week ahead of time. I have a CREDIT for 122 bucks on the account and they also REFUSE to use that money to go towards the renewal. So, what is that credit going to be used towards? Very scammy to not let me cancel my account as well as not utilize money that is already SPENT for them. Avoid this company if possible as they are hosted out of the US so they have no professionalism.

These dumbo big headed $#*! mother$#*!ers, deleted all my server info and files, then blamed me for not having a backup. These clowns should be out of business, #$#*!You

Refund policy is a scam.
I provisioned a modded minecraft server, realised the version of modded minecraft was not what I wanted and requested a refund within a day.
Due to their policy, because the server had been "set up" I could not get a refund on my credit card. I could only get a refund in ZAP COINS.
Spoke with customer support, nothing could be done. Goodbye $20.

DO NOT USE THIS SERVICE.

I Was Using Zap Hosting FiveM Upvote Service 4 Months Ago. Its Was Only 1 Month Contract And After 1 Month My Boosts Disappeared So I Thought That My Services Were Automatically Expired So I Didn't Bother To Log In To Customer Area. In 1st Week Of January They Charged My Debit Card For 25.32 Euros / 28.28 Dollars. Although Its Very Small Amount But I Want To Warn Everyone To Take Care. I Have Now Blocked My Card So That They Don't Try To Scam Me Again. According To Them They Charged Me For Previous 4 Months Although I Didn't Even Had The Service During Previous 4 Months!

They are going to limit you and you won't be able to use certain resources on this website their support is straight up bs taking hours to answer you with a really dumb answer which at the end is blamed towards you. DO NOT WASTE YOUR MONEY ON THEM. They told me I have to change from windows server to linux to get certain resources working and I did exactly what they told me but when I imported my data base and my resource files into the linux there was a whole lot of problems such as GTA dealership not working, and non of the stores menus would pop up I tried to ask them for help but they kept blaming it on my esx file when I tested it out on a vis and it was working fine. If I could give 0 starts I would.

If the server is running, it is a good price/performance ratio. If there are any problems, it's best to find a new hoster right away.

My rented root server was planned to be migrated to a new cluster on the 30th October, there was a planned downtime between 30 minutes and 2 hours. Meanwhile 58 hours have passed and the server is still not running.
From the support you only get standard answers like "We are working on a solution and will get back to you as soon as there is something new". Every day you get another "Your request is important to us, so we forward it to a colleague who can help you competently in this matter".

Meanwhile my support ticket seems to have been escalated to the management, but without any reaction.
Professional hosting looks different.

I've cancelled the service, but I'm probably forced to pay another full month. I don't expect that there will be any good offers from Zap-Hosting for me in this matter.

For a Minecraft server zap hosting should suffice. If you expect a stable root/vServer with high availability, you should look somewhere else.

Translated with www.DeepL.com/Translator

Very bad host, scammers! Ordered server and it did not work, how they hell are they still in business i dont know!

19 January 2021 I ordered a rootserver with Zap-hosting. When it was installed and server was running it seemed the server was extremely slow and the helpdesk employee told me he would migrate me to a different host.
20 January 2021, the server was still slow and I decided to order extra memory, cores and bandwidth. After that was completed, and paid by me, it seemed my server had a faulty disk and all my data was lost.
21 January 2021, the server was up and running but was slow again and the helpdesk employee told me that he had to migrate the server to a different host. Unfortunately this didn't work and the helpdesk employee raised a ticket to resolve and 6 hours later I receive a message that migration was started.
22 January 2021, the server wasn't running and one of the helpdesk employees told me all data was lost and I needed to reinstall the server (Windows server). I wasn't happy of course but I started the reinstall through your website and it failed again. The helpdesk told me yet again you need to do a reinstall.
Now the server isn't started, they refuse to give me a new server and I need to wait for another engineer to come back to me.

This means the server isn't running for 4 days now, I lost all my work and the helpdesk employees are by far not sympathetic about my problems and when I complain they hardly apologize. I even wanted to cancel my contract but the helpdesk employee told me that isn't possible. They did offer me 2 days free rent but who cares about 2 days when the issues keep happening.

This company has nothing but issues. Whether you cant start your server for an entire day or it randomly turns itself off every several hours, or you can't even view your zap-hosting control panel for several hours at a time. It is ALWAYS something with this awful company. I even tried to ask for a refund after having many of these issues, and even after they ADMITTED to having tons of server issues and offered me a $10 voucher (What a joke) they tried to blame me saying I must have installed something onto the server I just purchased that literally only had the files the server came with on it, and they REFUSED a refund. That's right, Zap-Hosting will hold any unhappy customer hostage, so just know that going in.

The best part? Their support team was the one that literally told me I could get a refund;

"As a courtesy, however, we offer a one-time refund to the ZAP account, less the elapsed time."... and when I said "Great, yes please!", they replied back with Well actually we can't do a refund that we LITERALLY just said we could do. It would only be zapcoins to purchase more products from them, NOT a refund, which is NOT what they told me the first time. They LIED. This company blames customers, lies to them, and refuses to issue refunds for unhappy customers. STEER CLEAR of this disaster of a company.

Please for the love of god stay away. The company has 0 help. Changing me money for a sever I don't use.

Would recommend, love the hosting. Really easy to setup, and also really nice support, and they always quickly fix my issue.

The servers are all laggy and they recently leaked by data because they care more about profit than user recurty!

This is the best hosting I have used so far! I highly recommend it to everyone.
I recommend everyone to try how great zap hosting is!

Beautiful control panel, servers are working smoothly. Support available 24/7 within their livechat, I really like it!

THIS HAS BEEN THE WORST EXPERIANCE EVER. SINCE HOSTING WITH ZAP MY ROOTSERVER PASSWORD SSH KEY HAS CHANGED REPEATLY THEN TO CONTACT CUSTOMER SUPPORT THEY WANT YOU TO PAY TO RUSH THE TICKET. MAKES NO SENSE. I DONT UNDERSTAND THEY PEOPLE. THEN WHEN I FINALLY GET AHOLD OF CUSTOMER SERVICE THEY TELL ME THEY GOIGN TO FIX IT. SO THEY SAID THEY FIX IT THEN THE NEXT DAY MY ZAP ACCOUNT PASSWORD IS CHANGED. AND THEY THINK IT IS FUNNY CUSTOMER SERVICE WONT EVEN REFUND YOU THE MONEY THEY WILL ONLY GIVE IT BACK IN ZAP COINS MEANING YOU CAN ONLY USE IT WITH THEM. SO BASICALLY ITS NOT A REFUND. OH AND TO TOP IT OFF THEY DONT TELL YOU BUT THERE IS A 5 DOLLAR REFUND FEE. YUP. AND REFUND IS BASED OF THE NUMBER OF DAYS U HAD THE SERVER. EVEN IF YOU COULD NOT GET IT TO LOAD OF. CAUSE BELIEVE ME YOU WILL HAVE TO KEEP PRESSING IT TO CONNECT OVER AND OVER JUST TO GET A CONNECTION. ITS HORRIBLE. WORST AND NO GOOD. IF I WAS YOU DONT DO IT. IT SOUNDS GOOD CAUSE THEY GIVE U A 50 PERCENT OFF. BUT IN THE LONG RUN THEY MAKE THEIR MONEY WITH U. THEN TOP IT OFF THEY BEEN CHARGING MY BANK ACCOUNT WITHOUT VERIFICATION. OR ACKNOWLEDGE. ITS NOT SAFE AND ITS NOT GOOD DONT DO IT...

Ein Stern leider zu viel.

RootServer gekauft, leider für mich unbrauchbar da sich die Hardware ID immer wieder ändert, also zum Support da das Produkt für mich unbrauchbar ist (es ist auch nirgends gekennzeichnet das sich die Hardware ID ändert) die meinten nur gibt kein Geld zurück das ist normal bei uns.

Bestimmt gute 4 Stunden damit verbracht in Tickets und Chat mit wurde überhaupt nicht geholfen auf mein Problem wurde nicht eingegangen und es kam nur die Aussage: "Wir werben nicht mit Server wo die HW ID sich nicht ändert" es müsste genau anders herum sein. Man muss mit nichts werben was Standard ist, man sollte das aufzählen was NICHT Standard ist.

Bei meinem vorherigen Provider hat sich die Hardware ID nicht geändert, also ist das absolut nicht normal und gehört gekennzeichnet!

Nie wieder Zap Hosting, hier geht es nur darum Kohle zu machen nichts anderes!

Es un engaño, pagas y no tienes servidor
Y te dicen que tampoco te devuelven el dinero. Eso se llama estafa