Zavvi

I pre-ordered a blu ray from zavvi months ago, at one point I checked the site and the release date on zavvi had changed from October to December. All other retailers had the release listed as October so I contacted customer service inquiring about this. This resulted in my order being cancelled by them! HORRIBLE CUSTOMER SERVICE! Yesterday I received an email telling me there was a problem with my order and it needed to be cancelled and re-ordered and to contact customer service. I did so and they sent me a message in response saying nothing but "your order has been cancelled". HORRIBLE CUSTOMER SERVICE. I went to re-order my item and their shipping date says NOVEMBER 11th for an item that came out OCTOBER 31ST! This site is selling items which they don't have in stock and all the customer service did to help was cancel my order multiple times. Never using them again!

Had 2 orders with multiroom speackers all ready and on

First order arrived to late but okay no problem, problem was that the product was already used and had broken parts when i complained they told me i can send it back but have to pay the costs myself they did not even give a discount
Second order -first i was told that the multiroom speackers where on their way then that they would be on their way soon 5 weeks after purchase the order was cancelled without any explaining
DONT BUY ELECTRONICS HERE

Terrible experience with this company.
Started off with a Christmas present which was ordered at the start of December and, despite me asking over and over, they kept telling me it would arrive before Christmas. Christmas eve it was cancelled by them saying they had no stock.
January i got an apology email with a 50% off voucher for clothing. Found this couldn't be applied instead of their existing offers, and as 90% of their t-shirts are a 2-for-£20 deal I could only buy one otherwise my voucher wouldn't work. No issue.
T-shirt arrives and the print quality is very very bad, it looks like I've printed it with a home printer. The white t-shirt is showing behind, it just looks really amateur. Zavvi agree to a replacement so send me a pre-paid label for me to send it back.
My replacement isn't processed and I have to contact them, they ask for my proof of postage trying to insinuate it's been lost in the post despite the tracking showing they have it. Talk to them on live chat and they send another.
The replacement is just as bad, and the replacement after that.
I talk to them as obviously there's either a bad batch or these are bad products but they don't care! They just want to cancel my order and forget about it rather than tackle the actual issue.
I'm on my 4th t-shirt now, and it's just as bad as all the others. They obviously don't care about quality standards or the fact they'll be sending out faulty products to other people too.

I wouldn't recommended anyone to ever shop at Zavvi.com. I order some tweety and mickey shirt of there site back on 10/17. It said it will be send off on 10/20. Well 10/30,10 days after the shipping date this what it said.

"Status: Awaiting Shipment
Est. Dispatch Date 10/20/20
Delivery Method: possessing later from the supplier"

When I email them about, they said due to the C-19 my order was delay.

Right after they send me that email, I got a message on there webpage on my order saying this.

"MESSAGES ABOUT THIS ORDER
Where is my order?: Completed"

Even thou it still show that my order is still show

"ORDER DETAILS
PROCESSING"

I will give them to Monday. 11/2 before I call paypal for a refund. It will have been well pass there 10 business day they requested. But I will never buy from them again.

I ordered a cardboard cutout from zavvi they sent out the wrong item a cheaper item returned it then they sent out exactly the same item again what a shower avoid at all costs

I wish I had not used zavvi as they are the worst Web store I have had the misfortune to use, I ordered 2 items at a special price of which only one was delivered the other is still awaiting dispatch, on contacting customer service which appear to just use preprepared email replies I was told on a number of occasions it will be dispatched in a couple of days, needless to say I have still not received it. My only option now is to get PayPal involved and hopefully get it resolved that way (that is if zavvi have a preprepared email for PayPal complaints)

Why do you scam people? I bought a product from you a year ago and haven't received it and you claim there was a payment issue a year later after I already paid you?

Zavvi is without a doubt the worst company I have dealt with. They cancel orders without any reason whatsoever. Their customer service is the worst I have ever dealt with. Disgraceful.

Bascially, ordered some marvel stuff off the website at a pretty good price, there was no indication it was out of stock (many things said "out of stock" and the thing i ordered said "quick buy") so i put my order in, 3 days later still no dispatched email, so i messaged them asking why it wasnt dispatched yet, i got a 3 paragraph long email explaining how they didnt have any stock in and theyve spoke too their supplier and they dont even know when the stock will be in again and said i can either cancel the order or wait till they maybe get more stock in, could be a month, could be a year, noone seems too know, so why not just put on the website as "out of stock" since it clearly is, theyve took money, bank details and addresses for somthing they dont even have, pure scam if ive ever seen one, dont order from these, if the price seems too good too be true dont fall for it because it most likely will be. If you see this just forget about zavvi and order from ANYWHERE else

Ordered a Bluray set from them. Next day I realized that the person I bought it from had the set already so contacted them about what I could do about returning the item once it arrived. They wouldn't even communicate with me - claimed the order came from another account on their UK site even though I logged in and communicated with them solely from the links in my order e-mail. They wouldn't provide me any means of direct contact, I could only use their online system and they stopped responding after I asked them multiple times to direct me to where they would resolve the issue.
Normally, I would continue to pursue a company up until the point of legal action. The fact that they are apparently located in the UK (and away from US legal authority) and the fact that they simply refused to even respond made it very difficult. I ended up selling the item locally for the price I paid fairly quickly and so it is not worth my energy to pursue.
I highly recommend everyone stay away from this company, they have absolutely no customer service and will not respond with anything constructive.
Oh - not to mention package arrived 2 weeks after the tail end of their delivery window.

Back in June, I ordered a pair of shoes and preordered a limited edition figure. Shoes delivered pretty quick, they came in great condition, no complaints there. The real issue that's completely turned me away from this site is this: I got to the preorder right when it was posted. First it said it was going to release in around September/October 2022, then it was pushed to December 2022, then January 2023 and finally March 2023. March 30th rolls around, I get an email about a refund being issued. AFTER that email, is when I received an update saying they cancelled and refunded my order for the figure because the figure is no longer available and they "tried to source further stock but have been unsuccessful." I'm incredibly disappointed that I've had to wait almost a year to just be told a lazy excuse as to why they somehow didn't account for how popular this item was OBVIOUSLY going to be and get the proper amount of stock for it. How do you push back a release date 5 months to obtain more stock and come up empty handed? I don't know how many other people this happened to, but I don't even know if I can get it anywhere else because it's sold out everywhere else and there's no way I'm paying ungodly prices for resellers. Customer service here is almost nonexistent. No help whatsoever with giving useful information. Genuinely believe this site is just a big elaborate scam. Don't waste your time. You'll only end up empty handed and disappointed.

They say they charge you when they ship, but they charge you immediately. I ordered 2 items, one expensive 400$, and the other only 50$. I eventually received the 50$ item, but the expensive item never arrived. The customer service is an abysmal online process, which required that I download, fill out, and then submit their paperwork onto their website. I requested a refund for the entire purchase, and asked that they charge me for only the smaller item. Instead of doing the right thing, they requested that I send them all the information that I had already sent them, then asked for- get this- a picture of the shipping label! How am I supposed to send them a picture of the shipping label for a package I never got, and they likely never sent? They stated they sent it w/o tracking... right, sure. I requested a charge back from the credit card company as I became convinced they were running out the clock on the dispute period. They provided false information to the credit card company, including tracking info for the small item that weighed a couple of lbs, when the larger item they probably never sent weights almost 20lbs. Oh, yeah, they also deleted my online account so I couldn't retrieve the customer (no) service interactions to support my dispute with the credit card. Too bad for them I save all my emails and did screen captures... Hopefully the credit card company will settle this dispute in my favor, but for now I am still out 400$. Buyer beware!

As I've written on this site before, Zavvi is great when no issues arise. When there are problems, however, customer service is useless. I've had to deal with them a few times and am convinced they just cut and paste responses ( which may or may not be relevant) so the next representative has to deal with the issues.
Depending on what the issue is. Damaged goods, unshipped goods, etc, my advise is this.!) Call your credit card company. File a claim and get a claim reference #.
2) Call the shipper ( ie Fedex, UPS, etc). File a claim and get a claim reference #.
3) Reference these claim #s when messaging or live chatting with representatives.
4) Take screenshot of ALL messages and download transcripts of ALL live chats.
5) The feedback email to the hutgroup doesn't work. Mailbox was full as of 12/13/2022. Instead, email the CEO at *******@thehutgroup.com
6) When I contacted the CFPB ( Consumer Financial Protection Bureau,) I was told to contact the FTC ( Federal Trade Commission.) You can file a claim/ask for advise as they handle internet retail services. https://www.ftc.gov/

Good luck!

Yeah, I have to agree with the other reviewers in here - in part.

Having never heard of Zavvi before, I ordered a BluRay from them based on the low price and company name that cropped up when I googled the item. And yes, also mirroring the experiences of the other reviewers, my product was similarly defective. (This is a foreign movie with subtitles, and they sent a copy with a shattered box that only displays subtitles in a few scenes). I got in touch to try to arrange a replacement, and followed their instructions, but the company will not pay for return shipping overseas - which costs more than the item itself! Finally I just bought another copy, this one from another retailer.

As for complaints about the region codes, not sure what to say about that. I have a multiregion, multisystem deck so it was not an issue for me. I think it goes without saying that if you order movies from an overseas retailer, you'll need special equipment, and it isn't fair to fault the company for that.

Still, I will never do business with Zavvi again.

On 18/8/16 I purchased a monthly subscription for a ZBox that my daughter wanted. (paid 21.41 Euro).

On 12/9/16 I sent them a message saying that I havent received my order yet.

On 23/9/16 they charged you charged my credit card for another 23.79 Euro. Even though I told them that I havent received the first months ZBox.

My daughter really wanted this ZBox so I tried hard to make this work. Overall I have send them around ten messages about this issue. They reply after one day from a no reply email address and every time I had to login to their website and send them a message. Each time a different sales representative replied to my message, without being familiar with the case or being able to provide a proper response.

I asked them several times to cancel my monthly subscription and refund my money or send me the ZBox(s) that I paid for but they keep coming up with excuses. They said that they are unable to cancel my subscription because as of yet the cancellation period is currently not open! Whatever that means. I subscribed to a monthly subscription (not annual) and I want to cancel it. Only a scam company would provide such silly excuses trying to prevent their customers to unsubscribe from a service that they dont want.

For the first time in my life I will have to call my bank and ask them to do a chargeback.

What began as buying a present for my daughter ended as a very frustrating experience and a waste of my time.

Do not order internationally from Zavvi, they are scamming you.
On the home page they promise you that they send most stuff out from UK, and that EU customers won't have to pay any extra fees due to Brexit. This is plain lying. They send most of the stuff from Guernsey. Not only that, they also doesn't send them out together, but in individual parcels, which makes the custom fees go up as every parcel get their own base fee.

On a direct question to the customer service I asked them "Can I pay these fees and be certain that you refund me for them", and got the reply that yes as long as I've sent them the receipts.
But, no refunds. So they actually lie straight in your face too.
The customer service is very bad overall, hard to get a hold on, and when you do, you get bumped around between different guys for every message, and they promise you things and stall things, and then nothing happens. When asked 1 month later, the request was "missing". When asked another month later, the request was rejected without word.

Avoid Zavvi for your own sake if you live in the EU. Avoid Zavvi for solidarity if you live in the UK.

The dvd's are region 2 and will not play in US players! They will not refund my money or let me return them. They knew they wouldn't play, yet sold them to me anyway. Do not buy from Zavvi!

I will never order from this company again. I ordered a one off Zbox from Zavvi to receive ONE zbox for ONE month. After i received the box i emailed them asking for clarification that i would not receive any more zbox's from them in the future. I received an email clarifying that i had no active subscriptions and would not receive anymore zbox's. However, the next month i received another box in the post and they had taken a payment from my bank account without my permission. I contacted them to request a return as i never ordered this box in the first place. This has been the most ridiculously difficult ordeal i've ever experienced with a company. They are trying everything in their power to avoid allowing me to return the item. They have not answered any of the queries in my emails and have sent me TWO wrong return labels. I went to the collect point AND the post office who wont accept the label as it is not scanable. Now the package will be overdue the return date. I am giving up trying to contact them as they dont have a telephone number and i keep getting generic responses via email. I am contacting trading standards in the moring as this company has conned me out of money. Do not waste your time with this company. Not worth it.

I can only sincerely hope that anyone looking through these reviews and still thinking about buying from Zavvi reconsiders they literally have only automated customer services I have yet to be able to connect with a live person either through email or phone.

I bought a DVD box set from them online 9/9/15 and it was three weeks later on October 1st when I finally received it now the email that stated it was despatched the day after I ordered it said that it could take until October 8th to receive so in the grand scheme of things I supposed at least they managed to deliver however upon receiving them I of course tried watching right away and received an error code stating that it would not work in my region never before had I given heard of region codes!

And so started the process of attempting to return it looking at the website I sent an email to the appropriate area received a response stating that region codes were clearly stated in the product details. Having never had to know what a region code was before I had of course overlooked that and still believe that at least some of my money should have been returned I attempted to send another email and started trying to call and the calls when they went through were only automated and too me around in circles and the email that came back as a reply to the second one I sent was word for word the exact same thing as the first so I'm out $130. Lesson learned hope you learn from my mistake.

I ordered the Flash Gordon UHD 4K set for $79. The UHD disk was defective and would not play. The other disks play just fine. I contacted them and told them the disk was defective. They told me it's because the disk is not supposed to play in the US. I told them I can play any disk on my system, I have other British UHD disks that play just fine. I said I dont want a refund; I want a new disk They have not replied after multiple emails. DO NOT BUY ANYTHING FROM THEM

Was just about to hit the order button but checked reviews and was shocked at how many people have reported terrible trouble with Zavvi on internet.

I made a mistake by cancelling an order 5 minuites after I made it and re ordering it again with the correct potage on it, that was the only problem with my order, They emailed a hour later to say that my cancellation had failed so I then had two orders for the same thing in the pipeline that I could not cancel, Emailing them is a pointless exercise, I have already received the first order that I had cancelled and now the 2nd order is coming, so I will have been charged twice for the same thing and have two of them, there only reply is to return the item to them which I'm assuming will cost more postage, Amazon would not do this and you could talk to them, this lot are impossible to talk to and communicate with.

Rude staff. Crappy service. Damaged merchandise. Service is not "monthly". They send your stuff after you complain to them multiple times.