ZenMarket

I like the site because I can buy Japanese products, but they sometimes do have a surprise charges with shipping. I recommend paying for shipping with SAL; it does take 3 weeks to get here, but it is much cheaper.

Boring, mundane, disgraceful people to work with. Expect jank professionality and a lame experience overall. Want an operator to resolve your problems with Zen-Anything? Good luck

It is more than 2 wks that my items isn't been packed. They told me it is due to virus outbreak. My Osaka friend told me what Zenmarket try to accuse is not true about limitation by government. I think they're cheating.

Zenmarket is a very sneaky and deceiving company, and I am extremely disappointed with them. I assembled a very expensive shipment with them that included one small bag of candy. When packaging the parcel on their website, there was absolutely no mention ANYWHERE on the shipping page that said I could not ship food through courier services. The system let me pay for shipping with courier service and I had no issue. I later get an email saying that shipping food is not allowed, and I would have to pay 1000 yen to repackage and reship my item without the candy. Why wait until AFTER I pay and assemble my package to tell me it wasn't allowed? Why would your system allow someone to purchase shipping through courier with food in the package, knowing that it isn't allowed? The rule about the food is only mentioned once in their website, in a very hidden help section. Avoid this sneaky company at all costs.

Everything was fine until the shipping cost. My item was $7 i waited a 3 days for them to buy my item then 4 days for it to get their and 3 more for them to pack my item. Before i bought from here again since ive used the service before i used a shipping calculator to check what my shipping fee was going to be it said $5 once the shipping fee on the website came back it was $14 now if my item is about $7 and the fee i should be paying is $5 then why is my shipping fee double the price of my item please do not buy from ZenMarket it is way to much the items are cheaper but the shipping fee is way to much.

I preordered a figurine that was to be released next year and a mascot that was available. I come back after a year to see that my account has a negative balance and the mascot discarded. I clearly specified I want both items shipped when the figurine is released. They discarded the product I payed for and I had to pay the negative value in order to get the figurine shipped. I do not recommend it.

This story is about how Naumov Andriy, the CEO at ZenMarket INC, has stolen my money.

I bought a collectible item on Zenmarket website. After purchase I asked Zenmarket to provide some photos of the item. The pictures showed that this is not the same item as was in the listing. I asked for the refund, but they refused to do it.

The customer service managers are very rude and unprofessional. The answers to my queries were often non-sense. They refused to take responsibility for any issues and constantly blamed me.

After a month of nightmare communication with customer service, I still got nothing from them. Zenmarket just STOLE MY MONEY.

This is the most horrible experience I have ever encountered.

I have had a few orders from Zenmarket. The main issue is calculating shipping costs. If the seller do not give out approximate weight, then it's impossible to know how much it costs exactly until the item is ordered. There will be a nasty surprise if the item is heavier than what you think it is. I bought a $80 toy car and thought it shouldn't cost too much. The final shipping cost was over AUS$200! More than the toy itself. So I decided to cancel the order. The cancellation fee was 2000yen. Since the seller refused the refund, I lost AUS$80. Then I'm told I have to pay 1500yen for a disposable fee! So in total I lost AUS$150 for absolutely nothing! Great place to shop… not!

Package failed to show up, and contacting their customer service I was ignored, promised for it to be resent, then told that was a mistake, and I would need to pay another 50 euros in shipping - with little care or attention to the matter, and its been literally months of emailing - DO NOT BUY FROM THEM

I've had a positive experience with this company. I've skimmed through the reviews here and honestly don't really understand where most of them are coming from. Some of the more egregious ones seemed to have happened around during peak COVID or so, but I've never had anything outright terrible happen after using them since 2021.

Now there are mentions of high shipping fees, and all I can say about that is these people probably have never had to deal with international shipping. Various shipping companies have different ways to assign prices to there packages. Some highly emphasis weight, while others care more about the size of the package itself.

Also there has to be a mention for how this is a PROXY service, and not a FORWARDing service. Look up the differences.

The only major fault that I have is that the exchange rates for converting money into yen sometimes isn't that accurate for the money you put in. Even including the deposit fee, you still end up having to pay a bit more money than what you might expect.

Always remember that people more than likely won't bother reviewing if they got a great or good service from a company, but will always jump to complain when they feel slighted of their money.

ZenMarket is the best shopping service from Japan I've ever came across. Their fee is the lowest and there's absolutely no hidden fees whatsoever. Shipping to the US is super quick! Waited for only 1 week and got my parcel with many cool stuff I ordered from Japan.
HIGHLY RECOMMENDED, YOU MUST TRY IT!

Taking into consideration the massive affect Covid-19 is having on delivery times and packing, ZenMarket was upfront and hones about delays. The process was clear and flexible to buy the goods I needed.

I'm going to start off and say this is my first time using a service like this. The first problem is time. They take their time with this. My package was in packing for almost 2 weeks. Sure, that's understandable, I'm not the only customer. Also, one of my items is pretty big. But then, I get the shipping cost after they have packed my items. The shipping price is more expensive than the items themselves. The reason I even used this service is because buying the items already in the U.S. would be way more expensive! At this point, I might aswell just buy those instead of buying it through Zenmarket. 6,600 Yen for shipping items worth 4,830 Yen in total? This outrageous. I see a lot of people talking about how it's good for Yahoo! Auctions and whatnot, and while I can't speak for those, I can certainly speak for Amazon items. This is a terrible service. Unfortunately, I will simply have to take this loss and pay up. I learned from my mistake. Lots of people recommend Buyee, so I guess go there instead of this awful website. 2/10. Only put 2/10 instead of 0/10 because item prices are pretty low.

Overall very good service, good value for money in both buying a product as well as shipping. More than enough shipping options covering all prices and time ranges.

The entire process was confusing and complicated, you need their permission for everything you want to buy and it can take over 24 hours. So, obviously, I missed the opportunity to buy things I really wanted because it took too long. Then there's the 'shipping cost calculator", this thing is completely useless unless you can predict the size of the box, and you'll only know the size and weight of the box once you've purchased everything and can't go back anymore (because if you cancel you have to pay 10$ per item + whatever fees the original seller wants for shipping and stuff. I had 5 items, so if I wanted to cancel my order I would have to pay at least 50$ in fees.) I used the calculator based on the weight (the only info you have before paying for the items) and it said it would be about 30$ for shipping, a little pricey but okay... It ended up being 50$. I forgot to mention that they also make you pay for shipping within Japan, which is unacceptable because I know the website I used offered free shipping within Japan. So, my package was worth 55$, I paid 25$ in fees (ZenMarket) and 50$ in shipping (FedEx). Then, a month later, I get a letter from FedEx saying I have to pay 20$ in custom fees. So I spent a total of 150$ on a package worth 55$. Don't bother buying with ZenMarket, it's not worth it. Check eBay or Amazon Japan if you're desperate for a specific item.

Bought a G-SHOCK watch from Japan through ZenMarket and I received the package without any problem.
But if you are planning to shop in the nearest future, be aware of some delays in their packing!
Except for the delay (well, COVID-19, can't say much), everything else went perfect and the service fees are also quite decent compared to other proxy services I've used before.

Hello everyone, this is a serious and good company and have a good line of Customer Service, if anytime you have a problem they will do their best to put you in your side.

If you have been scammed Zenmarket will do nothing to help you. No refunds, no help, just automatic generic responses. They do care about you paying fees.

My experience was pleasent and quick. I ordered plushies from a store that doesnt ship to the UK. They were packaged securely and they came quick. Very pleased with my order and will use again.

They scam you on shipping prices if you live in the USA. Extremely slow reply service, please use any other reshipping from Japan.

It's a good service, that makes the job done. Packing take some time, but I got my package, so I am happy!

I've saved so much on shipping using ZenMarket as my proxy. It's so simple and fun to add funds and browse all the shops. I really love it.

Zenmarket packed item and when received was damaged and only offered part compensation for their mistake dont use Zenmarket use Buyee instead.