• Zenni Optical

2021 CUSTOMER CHOICE AWARD

Zenni Optical

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Overview

Zenni Optical has a rating of 3.5 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service, and good quality. Zenni Optical ranks 5th among Eyeglasses sites.

  • Service
    358
  • Value
    363
  • Shipping
    361
  • Returns
    233
  • Quality
    355

This company does not typically respond to reviews

Positive reviews (last 12 months): 17.9%
Positive
7
Neutral
1
Negative
31
281
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How would you rate Zenni Optical?
Top Positive Review

“Great product”

Munky S.
5/26/24

The prescription entry process was a bit clunky, but the glasses for my daughter and myself arrived exactly as virtually tried on with good price and a quality product.

Top Critical Review

“What a useless company”

Alex W.
6/12/24

My glasses shipped 5 days ago. It took 6 days to get from Kentucky to Chicago. (did they walk?) Now they have been in Chicago 2 days, Even thought they emailed me and said they would arrive yesterday, they didn't. Now I have been told it will be 3-7 days to get from Chicago to my house which is 5 miles away, I could probably walk that distance 10 times in 3-7 days. I have ordered stuff from China that came faster. Never ever ever will I order from Zenni again. Their glasses are cheap, but you will die of old age before the arrive/

Reviews (4,162)

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Reviews that mention popular keywords

customer service (276) store credit (90) prescription glasses (77) quality glasses (66) eye glasses (43) eye doctor (55)
Thumbnail of user jennat90
1 review
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November 21st, 2022
Verified purchase

Wonderful! My daughter loves her glasses. Look forward to purchasing more!

Thumbnail of user rachelles135
1 review
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November 21st, 2022
Verified purchase

Always a good experience with Zenni. Love my glasses.

Thumbnail of user marcellat14
2 reviews
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March 14th, 2022
Verified purchase

Agent very helpful with getting order for me right

Thumbnail of user aprilh410
1 review
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March 14th, 2022
Verified purchase

My glasses arrived in a timely manner. They were exactly what I wanted!

Thumbnail of user paular843
1 review
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November 21st, 2022
Verified purchase

Great service. Speedy delivery. Refunded an order and it was my mistake.

Thumbnail of user camilab32
1 review
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November 21st, 2022
Verified purchase

I liked the glasses super a lot y'all are so real for that

Thumbnail of user cezarb3
1 review
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November 21st, 2022
Verified purchase

This tinted glasses fits my personality and lifestyle

Thumbnail of user stephaniep1546
1 review
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November 21st, 2022
Verified purchase

Easy. Quick. Reliable. Glasses are a little too big but I get compliments on them.

Thumbnail of user jorgeg466
1 review
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November 21st, 2022
Verified purchase

Glasses never take long to arrive. Very well priced too.

Thumbnail of user davidc7112
1 review
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November 21st, 2022
Verified purchase

Quality is good, price us right. Arrived on time and was exactly what I ordered.

Thumbnail of user jenniferg2225
1 review
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March 14th, 2022
Verified purchase

Everything was received quickly and happy with order.

Thumbnail of user michaelt2914
1 review
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March 14th, 2022
Verified purchase

These glasses get so many compliments. Everyone loves them.

Thumbnail of user samz400
1 review
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November 21st, 2022
Verified purchase

Good value for the price! Arrived reasonably fast.

Thumbnail of user beverlys634
1 review
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March 14th, 2022
Verified purchase

Fit perfectly! And you cannot beat the price. Will order again

Thumbnail of user matth849
1 review
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December 21st, 2022
Verified purchase

Usually cheap junk except for only a few exceptions

Thumbnail of user matthews1734
Matthew S. – Zenni Optical Rep

Thank you for posting your Zenni review of your order o5165077560, placed on October 27,2022, for one pair of single-vision distance eyeglasses.

You have placed more than 60 orders with us since the first order you placed, in 2017, and we were sorry to learn that your order o5165077560 arrived broken.

Consequently, we apologize for any dismay you experienced as a result.

We remade this order in the new order o5178831942, which the U.S. Postal Service website advises was delivered to you on November 12,2022.

We hope that you are satisfied with these eyeglasses, and we were happy to see that on November 13,2022, you placed a new order, o5183458006, for single-vision distance eyeglasses, and the post office website advises that these glasses were delivered to you on November 19,2022.

We also hope that you are satisfied with these eyeglasses, and that you have a wonderful Thanksgiving and a very happy holiday season!

Thumbnail of user kirsteno1
2 reviews
1 helpful vote
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November 21st, 2022
Verified purchase

Glasses were delivered in record time. Thank you! I will continue to order from Zenni for certain.

Thumbnail of user litac9
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

It's easy to order and the glasses received is very good.

Thumbnail of user ashleyp897
1 review
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March 14th, 2022
Verified purchase

Had a great experience and will return next time my son loses or breaks his glasses

Thumbnail of user danielt1062
1 review
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November 5th, 2021
Verified purchase

Delivered efficiently and exactly as ordered. Will definitely order from Zenni again!

Thumbnail of user makenzies14
1 review
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November 5th, 2021
Verified purchase

Always love the glasses I get from Zenni! They are great

Thumbnail of user rudiardoo
1 review
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November 21st, 2022
Verified purchase

Good…………………………………………………………………………………………………………………….………………………………. Thanks ……………………………………………………………………..

Thumbnail of user mollyk110
1 review
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March 14th, 2022
Verified purchase

Just needed a little adjustment with the nose pads.

Thumbnail of user sarahn942
1 review
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March 14th, 2022
Verified purchase

Had a great experience with customer service. Received my glasses very quickly.

Thumbnail of user catherinet546
1 review
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November 21st, 2022
Verified purchase

Very quick and easy to reorder my son's glasses. Thanks for your help.

Thumbnail of user donnak1503
1 review
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November 21st, 2022
Verified purchase

Fits well and look very stylish in both colors I ordered.

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From the business

Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.

Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.

Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.

We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.

Business History

Zenni Optical was founded in 2003 by two scientists to answer this question:

Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.

Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.

Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.

Company Representative

Thumbnail of user briank1561
Brian K.
Typically does not respond to reviews

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