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Zenni Optical has a rating of 3.5 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service, and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
This company does not typically respond to reviews
The prescription entry process was a bit clunky, but the glasses for my daughter and myself arrived exactly as virtually tried on with good price and a quality product.
My glasses shipped 5 days ago. It took 6 days to get from Kentucky to Chicago. (did they walk?) Now they have been in Chicago 2 days, Even thought they emailed me and said they would arrive yesterday, they didn't. Now I have been told it will be 3-7 days to get from Chicago to my house which is 5 miles away, I could probably walk that distance 10 times in 3-7 days. I have ordered stuff from China that came faster. Never ever ever will I order from Zenni again. Their glasses are cheap, but you will die of old age before the arrive/
Forever loyal customer, new plastic pair. They rock
All I got was my frame with impossible to see lenses
These are so cute, love the fun cat eye and see through acrylic
I got my glasses and they are good, not much to say
High-quality glasses. Good price, and fast shipping. I would highly recommend
Easy ordering and fast shipping! Love having my prescription sunglasses!
Multiple purchases over years. Always happy and faster service than I would expect for the price.
Love the glasses but customer service was somewhat difficult to work with.
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o5073649192, placed on September 20,2022.
You are a longtime, valued customer, and we were delighted to read that you are happy with the single-vision eyeglasses you ordered with gray photochromic (light-sensitive, auto-tinting) eyeglasses with our Blokz® blue-light-blocking feature.
However, we were sorry to read that you had a difficult experience with our customer service team, and we apologize for any dismay you experienced as a result.
If you are having a less-than-stellar experience with a customer service representative, you may politely ask to speak with a supervisor, who may be more informed about the issues that caused you to contact us.
We hope that will result in a positive experience with Zenni Customer Service, and we thank you again for posting your review.
Both pairs i received fit and look amazing! Pricing was great as well!
Very fast delivery! Easy process. Will definitely be a repeat customer
Everything was as ordered. Quick shipping. Excellent customer service.
It was an easy experience and the glasses got here very fast. Definitely using them from now on.
My glasses arrived quickly and perfect! Thank you!
I like having more options and how affordable they are.
Received quickly, great service. Definitely recommend for all your glasses needs.
We are pleased with our experience. The glasses fit perfectly.
Arrived Promptly, as Ordered. Received all of the items. Nothing much to say-nice and simple.
Great fit well was hoping the frame where bigger but they still good
Thank you for posting your Zenni review of the eyeglasses you most recently received, from your January 9,2022, order, o4187261876, in full-rim, square, acetate, translucent Champs frame 84419623, with a frame width of 134 millimeters. We are happy to know that the frame fit you well, but we were sorry to read that you would have preferred a larger frame. Consequently, we apologize for any disappointment you experienced as a result. We see that on your first order with us, o4158468926, placed on September 16,2021, you selected full-rim, square, flexible-plastic, clear frame 2026323 with tortoiseshell temple arms and a frame width of 135 mm. You initially contacted us for instructions to return these eyeglasses for a 100 percent refund of their price in the form of store credit to your Zenni account, but while speaking with our customer service representative you decided to keep these eyeglasses. You have not yet gotten the eyeglasses from your most recent order, o4567815072, placed on March 1,2022, in full-rim, square, acetate, translucent frame 662916, with a frame width of 132 mm. When you receive these eyeglasses, if you have any issue with the frame size or anything else, please telephone Zenni Customer Service, at 1-800-211-2105, within the first 30 days after the glasses were delivered, which is our warranty period, and anyone who answers will be eager to assist you. If you find that the frame does not fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and of course we hope that you will be satisfied with the eyeglasses from order o4567815072 when you receive them.
Every pair of glasses i order have been in great condition
The glasses didn't take long to be delivered.
Excellent quality and great fit.
Gain trust and grow your business with customer reviews.
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
Zenni Optical was founded in 2003 by two scientists to answer this question:
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Thank you for posting your review of the eyeglasses from your most recent order, o5089557943, placed on September 26,2022.
We were sorry to read that you could not see well with these single-vision eyeglasses with our Blokz® blue-light-blocking feature, in full-rim, rectangular, flexible-plastic, translucent fog-colored frame 2032212, with a frame width of 150 millimeters.
Consequently, we apologize for any dissatisfaction you experienced as a result.
We also see that the prescription and PD you used for this order are the same as those items entered for the two pairs of eyeglasses on your December 30,2021, order, o4412796334.
We see no notes in the database record of order o4412796334 indicating you contacted us about any vision issues you experienced with these glasses.
The U.S. Postal Service website advises that order o5089557943 was delivered to you on October 3,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5089557943.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email a picture of the prescription to them, to confirm that it was entered correctly.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5089557943, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.