Zenni Optical

Thank you for posting your Zenni review of your order for single-vision eyeglasses in full-rim, square, flexible-plastic, melon-colored frame 2030342, with a frame width of 143 millimeters. We were sorry to learn that the frame is bigger than you had expected it to be, and we apologize for any disappointment you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. If you select the store credit refund option, you may use the store credit toward the purchase of a new pair of eyeglasses that should fit you better. If you would like to pursue ordering a new pair of eyeglasses and using the store credit toward the payment, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. If you would like to return these eyeglasses for one of our two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o2070257562, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. You have placed 12 orders with us since your first order in January 2022, and we are sorry to read your lukewarm assessment of the eyeglasses you have received from us. However, we are pleased to know that you appreciate the low prices of our eyeglasses. We thank you again, Mr. Phillips, for taking the time to share your comments. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.