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Zenni Optical has a rating of 3.5 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service, and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
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The prescription entry process was a bit clunky, but the glasses for my daughter and myself arrived exactly as virtually tried on with good price and a quality product.
My glasses shipped 5 days ago. It took 6 days to get from Kentucky to Chicago. (did they walk?) Now they have been in Chicago 2 days, Even thought they emailed me and said they would arrive yesterday, they didn't. Now I have been told it will be 3-7 days to get from Chicago to my house which is 5 miles away, I could probably walk that distance 10 times in 3-7 days. I have ordered stuff from China that came faster. Never ever ever will I order from Zenni again. Their glasses are cheap, but you will die of old age before the arrive/
Terrible experience! Made glasses wrong twice and took forever to do it. Seven weeks after placing order I still don't have the right glasses. And they want me to send them back, again, to be inspected and then will only give a 50% refund. Be prepared to spend lots or money just to try on glasses. Will never use zenni again!
Tip for consumers:
Don’t use Zenni!
Products used:
Glasses
Amazing quality glasses. Have bought about 9 pairs from Zenni now! Great customer service and decent manufacturing and shipping time. Never have had a pair break, but I have lost one pair in a lake lol. Correct prescription on each pair as well. Highly recommend!
Products used:
Glasses
I ordered 2 pair of eyeglasses and 1 pair of sunglasses. Per their website measurement process, I needed a size xs frame. I found this odd, but, went along with it because I did the measuring 3 times.
These 2 pair of eyeglasses look like I bought kids glasses for my adult self. They are hideous looking on my face.
The sunglasses I ordered bigger because the ones I liked only came in a bigger frame size. They are how the eyeglass frames should actually be.
So, I reached out to customer service, no biggie, mistakes happen. These people, multiple agents, argued with me saying I'd have to pay shipping again. For their error! RIDICULOUS! So, I asked instead for a full refund and I'd just order elsewhere. They do not agree to that, either.
So, now apparently I'm going to have to dispute it with my bank. Because this company will not admit to their own error
I will never order from this awful company again.
Thank you for your review. We are sorry to hear the glasses are too small. We recommend to measure a frame you have at home that fits well, and order one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to
Zenni Optical is my go to for eye wear.
I could get lasik surgery but their frames are so lovely I'd rather not.
I have a total of 10 different pairs. And each to match my accessories.
I have absolutely no complaints!
Thank you Zenni
The prices and quality of their products are unbeatable! They have a great selection of frames, lenses and even tints to meet every unique style and need! Prism lenses; however, are limited to +5.00 (my son needs a +6.00), and their sunglasses variety is too limited for prescription progressives because they tailor their selection based in your PD (I love oversize sunglasses, but all the available options were too small for me.) but overall, Zenni is an excellent choice for budget yet great glasses!
Tip for consumers:
Excellent for spare glasses, or new prescription on a budget!
Products used:
Prescription glasses
Thank you for posting this review of your experience with Zenni Optical.
We can confirm that the range for prism correction is limited to 5.00, and we are sorry that we could not manufacture lenses for your son for that reason. We are also sorry that you did not find a pair of sunglasses that meet your size requirements, and we wish to explain that in addition to frames that are specifically designed for sunglasses, you may choose any frame on our website and use it to create sunglasses by selecting either a standard tinted lenses, gradient tinted lenses or polarized lenses for the frame. We hope that you will try again to find sunglasses at Zenni and we invite you to call us at 1-800-211-2105 or email us at service@zenni.com if you need help finding something suitable.
We are thrilled to know that you are pleased with the quality and affordability of our products and we hope you will continue to choose Zenni for your eyeglasses needs for a very long time.
Zenni has no interest in quality improvement. I have identified 4 major glitches and problems on their website which make product selection difficult and which limit visual acuity in their lenses. All of these problems could be fixed by any bright IT student, and I've complained about at least 8 times in the past 6 years and the reps I spoke to all said they would forward my complaints. Absolutely no improvements have been made in those 6 years. I won't post photos because I've already sent plenty of photos and detailed descriptions of the various problems to Zenni. And my proof of purchase is redacted because I still use Zenni for single vision reading glasses and don't want to get blackballed.
Products used:
Rx glasses
Frames were way too flimsy, sent them back.? I have a video of the frames actually squeaking (can't post here because sitejabber is saying it's too short?), sent the video to Zenni also before returning the glasses. They keep putting me off on a refund, been a month since they actually received them back. Where is my money? We have order at least 15 pairs of glasses from Zenni in the past... so much for loyal customers
Thank you for posting your Zenni review of the most recent pair of single-vision distance eyeglasses you ordered in full-rim, rectangular, plastic, blue frame 286916, with black temple arms and a frame width of 137 millimeters. We were sorry to read your comments about this frame, which you have ordered in 2020 and 2019, and we see no notes in the database records of these orders indicating you had any issue with this frame. Nevertheless, we apologize for any dissatisfaction you experienced with this frame on your most recent order. We have received the two frames you returned, and we will inspect them soon. When we have inspected the frames, we will email you the inspection results, which we hope will lead to a successful resolution of this matter.
I bought my glasses from another company and found them a bit challenging in figuring out the distance between my pupils, the size would fit my face. By the time we went to order my daughter's glasses, we heard about Zenni. The website is so easy to navigate! Zenni made it easy to do measurements and "try on her glasses". The pair she ordered received are a great fit. We be back to look for pairs for family members.
I ordered a pair of prescription glasses from Zenni in March 2023. I wear them only once a week when I don't have in my contact lenses. Both side pieces broke within 6 month of purchase. There is a blob of clear glue on the hinge area. They were glued in and the glue failed on both sides. Advised by rep that only a 30 guarantee, even if defective. I have to order another pair so I can have a working pair of glasses! I do not recommend.
Love my glasses but data was breached, unauthorized charges submitted and my bank closed my account without notice. Huge fiasco, holiday weekend, just had surgery/cant drive and nearest bank is 90 minutes away. What a nightmare
Tip for consumers:
Beware of data breach
Products used:
Progressive indexed lense glasses
Thank you for posting your Zenni review of your experience ordering standard progressive eyeglasses with our Blokz® blue-light-blocking feature from us. We were sorry to learn that your account was hacked, and we apologize for any dismay you experienced as a result. Please let us know if there is any information we can provide you to help you address this matter with your Google Pay account-issuing bank, and we will be happy to assist you in this matter.
My Optometrist told me not to buy from them... I thought, yeah, you just want to make a buck off me. Jeez was she right. This is the worst buying experience I have had in a long time. It took me almost an hour just to get a return number and then it was not a return, but an "Inspection" only to see if they make the lenses incorrectly. I can tell you the lenses are wrong because they hurt my eyes as soon as I put them on! Do yourself a favor and buy from your local doctor.
Thank you for posting your Zenni review of the first order for eyeglasses placed with us, order o4828050694, on June 30,2022, for one pair of premium progressive eyeglasses with gray Transitions® photochromic (light-sensitive, auto-tinting) lenses in half-rim, rectangular, titanium, black frame 137621, with a frame width of 133 millimeters. We were sorry to read that you are dissatisfied with these eyeglasses and with the waiting time for the customer service you received when you contacted us about this matter. Consequently, we apologize for any dismay you experienced as a result. We emailed you instructions to return these premium progressive eyeglasses to us for an inspection, and we also emailed you a prepaid mailing label to use for return postage. When we receive these eyeglasses we will inspect them, and if our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free. If we find no manufacturing errors on these premium progressive eyeglasses, we can offer to return them to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. We look forward to receiving and inspecting these eyeglasses and emailing you the inspection results, which we hope will lead to a successful resolution of this matter.
Thank you for posting your Zenni review of the first order for eyeglasses placed with us, order o4828050694, on June 30,2022, for one pair of premium progressive eyeglasses with gray Transitions® photochromic (light-sensitive, auto-tinting) lenses in half-rim, rectangular, titanium, black frame 137621, with a frame width of 133 millimeters. We were sorry to read that you are dissatisfied with these eyeglasses and with the waiting time for the customer service you received when you contacted us about this matter. Consequently, we apologize for any dismay you experienced as a result. We emailed you instructions to return these premium progressive eyeglasses to us for an inspection, and we also emailed you a prepaid mailing label to use for return postage. When we receive these eyeglasses we will inspect them, and if our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free. If we find no manufacturing errors on these premium progressive eyeglasses, we can offer to return them to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. We look forward to receiving and inspecting these eyeglasses and emailing you the inspection results, which we hope will lead to a successful resolution of this matter.
I have been a zenni customer for years without issue. My most recent pair arrived and right out of the box I knew they were wrong. Upon further inspection the right lens was the incorrect prescription. No big deal, mistakes happen. So I reached out to customer service and they refused to send a replacement or issue a refund until they "inspected" the glasses. And that inspection process meant waiting a minimum of 3 weeks for a refund or 5 weeks for a replacement! Totally unacceptable! I will definitely be returning these, but I certainly won't be ordering any more from zenni!
Tip for consumers:
Don't order! If they mess up you won't get a replacement or refund for over a month!
Products used:
Glasses
Thank you for posting your Zenni review of the eyeglasses you most recently received from us, with which we were sorry to read you were unable to see well through the right lens. Consequently, we apologize for any dissatisfaction you experienced as a result. We emailed you instructions to return these eyeglasses to us for a 100 percent refund of their price to the PayPal account you used to pay for the order, and we also emailed you a prepaid mailing label to use for return postage. When we receive these returned eyeglasses, we will issue this refund to your PayPal account and email you to confirm that the refund has been issued. We apologize again for the vision issues you experienced with these glasses, and we hope that this 100 percent refund of the price of the glasses will resolve this matter to your satisfaction.
They have the most reasonable prices out there. I have really bad eyes, and going to get my lens and frames from a dr costs at least $350 for only 1 pair. I can get so many more for that price thanks for Zenni!
You’re welcome! We are so happy to read that Zenni’s affordable prices enable you to purchase multiple pairs of glasses for about the same cost as one pair from your doctor’s office. We hope you are enjoying your new glasses! And thank you for posting this review.
Lovely glasses. But the prescription is wrong. Customer service is very difficult; despite their public promises to make returns easy, it's complicated and takes a long time to get authorized. Competition at eyebuydirect did much much better with customer service.
Thank you for posting this review of your recent experience with Zenni Optical.
We are sorry that the prescription in your lenses was incorrect, and we apologize for the disappointment and inconvenience you may have experienced as a result. We are also sorry to learn that obtaining a return authorization took a long time, particularly since our phone and live chat representatives are capable of authorizing most returns within one phone call or chat session, with the exception of when we request a copy of the prescription for review and we are waiting for the customer to provide it.
Nevertheless, we hope that your return was eventually authorized, but if it was not, please email your order number to us at online_reviews@zennioptical.com so that we may take care of this for you promptly. We will also review the order notes to determine why the return authorization was not processed in a timely manner and address the issue with all agents involved so that we may prevent any reoccurrence of what you experienced. We hope you will email us soon.
I've made 2 different orders from Zenni. The first, a pair of non prescription sunglasses came on time and were exactly as ordered and priced very nicely. My second order was more costly and intricate. I ordered prescription glasses with transitions lenses along with prescription sunglasses. The transitions don't work and I have been waiting for two weeks to hear from Zenni. The prices are outstanding for the content of the product, but the quality of the ordering follow up is questionable at best. As of now it's been 7 weeks without prescription glasses. I guess it's best to order only the generic stuff.
Hi. We are thrilled that you were satisfied with your first order; however, we are sorry to read that the photochromic glasses from the second order did not meet your satisfaction. Please email your order number to us at online_reviews@zennioptical.com so that we may find your order and determine why there has been a delay in following up with you, and so that we may resolve the issue of the photochromic feature not performing as it should. We hope you will email us soon.
A couple of my (adult) children have used Zenni Optical. I ordered progressive-lens sunglasses. Wow. The frame a top quality. The prescription is spot-on perfect. And the cost - well, that's the wow. Less than 1/3 what pretty much identical glasses would have cost if bought through my local "vision center."
I will absolutely be using Zenni in the future.
I upgraded his glasses to the on before the highest index because my son has a very strong prescription -14 in one eye and -9.50 in other eye which makes his glasses really thick. These came out better than his first pair I bought from someone local.
Thank you for posting this Zenni review. We are happy to hear that you found your son’s new Zenni’s to be better than the glasses you had made for him locally. We are also delighted to know that you were able to find something cute and stylish for him. We concur; that is a beautiful photo. Thank you for sharing.
I'm very pleased, 2 pairs with in a month, because of the the great things about zenni. I would recommend this eyeglass company to my friends, because they all ask me about my style of glasses and they cannot believe that I pay so little for them.
We ordered a pair of glasses for my husband that were metal frames with a brown coating. The coating began to peal off after not even 5 months. Zenni would not offer any warrant for frames. They said you only have 30 days to return anything and even then its a 50% credit. Not impressed that the frames are not under warranty. I guess you get what you pay for.
Thank you for posting your Zenni review of the brown coating coming off your husband’s full-rim, rectangular, titanium, brown frame 139015, with a frame width of 139 millimeters. We were sorry to learn that the brown coating is coming off the frame, and we apologize for any dissatisfaction you and your husband experienced as a result. We want to confirm that our frames have a 30-day warranty period, which starts the day the glasses are delivered, during which, if any issue arises with the frame, we can send you a replacement frame for free. However, insofar as this order was placed on October 17,2021, and it was delivered to you on October 28,2021, we regret that the order is considerably outside its 30-day warranty period. Nevertheless, you may order a replacement frame 139015, with nonprescription lenses, and when you receive this frame, you may remove the nonprescription lenses from this frame, and remove the prescription lenses from the original frame 139015 and insert them in the rims of the new replacement frame. Here is a how-to video, found toward the middle of the bottom of every page of our website, with information explaining How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We hope that this information is helpful. In addition, if you would like a customer service representative to talk you through the lens-replacement process when you are ready to swap the lenses from the original frame into the new one, please telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Moreover, we want to recommend that when you are not wearing the glasses you keep them in the protective case that came with the glasses, and we want to confirm that we do not recommend leaving the glasses on a car’s dashboard, where the sunlight can cause the coating to fade or peel. We hope that this will resolve this matter to your satisfaction.
I have bought from Zenni for several years now, and I just bought a few more pairs, so I figured I would give Zenni a review. I LOVE Zenni. The glasses are beautiful and quality, they are not expensive so I can buy more than one pair, and they came to my house within 7 days of ordering. You'll notice most eyeglass stores charge an arm and a leg, even with health insurance, and it takes 2 to 3 weeks to even get your glasses. I wont ever go back to a regular eyeglass store again. Zenni owns me now. Lol
Tip for consumers:
Always make sure you measure the distance between your eyes correctly. The Zenni Optical website will show you a tutorial on how to do that and it is not as hard as it sounds.
Make sure to have your prescription on hand to add to this website. What I did, was go to Walmart and get an eye exam, then I bought my glasses online.
Products used:
Glasses
My first order didn't work for me but it was very easy to return it. I was offered a refund or store credit, chose store credit, and found the perfect pair! Really good quality, confirmation comfortable and looks great.
I requested to purchase the left hinge of a rimless less to replace the broken hinge which came off the lens. Zenni refused my request and insisted that I buy a new pair of glasses instead. They insisted that they do not provide after-sales repairs or sell any replacement parts. Zenni should indicate this disclaimer on their website to alert customers of their lack of customer support.
I made two purchases of Zenni prescription glasses over the last 2.5 years. After 14 months the anti-glare/anti scratch coating started to peel off around the edges of the lenses. I ordered a second pair (believing the quality problem was just a fluke) with only the anti scratch coating and 13 months after getting the glasses the coating on both lenses started to deteriorate! I looked like 100's of pin holes across the lenses which you could feel with your finger not to mention compromising my visual acuity.
Thank you for posting your Zenni review of the deterioration of the anti-reflective coating on the standard progressive eyeglasses you ordered with gray photochromic (light-sensitive, auto-tinting) lenses in your order o1874696751, placed on November 10,2020, as well as the deterioration of the lenses of the standard progressive eyeglasses from your subsequent order, o3473515755, placed on December 4,2020, and ordered without an anti-reflective coating. We were sorry to read your description of the lenses of these two pairs of eyeglasses, and we apologize for any dismay you experienced as a result. Unfortunately, our anti-reflective coatings and photochromic films have a one-year warranty, which starts the day the glasses are delivered. Therefore, we regret that the eyeglasses from order o1874696751 are too far outside their warranty period for us to receive the eyeglasses for an inspection or one of our two refund options, which are a 100 percent refund of the price of the glasses in the form of store credit to the customer’s Zenni account or a 50 percent refund to the source of payment, in this case a PayPal account. In addition, the eyeglasses from order o3473515755, which were ordered without an anti-reflective coating or photochromic lenses, have a 30-day warranty period, which starts the day the glasses are delivered. Therefore, we regret that these eyeglasses also are too far outside their warranty period for us to receive the eyeglasses for an inspection or one of our two refund options. We also apologize for any dissatisfaction you experience due to this matter. However, we want to confirm that if you order one or more pairs of eyeglasses with either an anti-reflective coating or the photochromic feature, and if you notice that either of these items is starting to deteriorate within one year after you received the glasses, please contact Zenni Customer Service, at 1-800-211-2105, and the customer service representative will ask you to provide pictures of the deterioration of the anti-reflective coating and / or the photochromic feature. If we see that these items are faulty, we can offer to remake the eyeglasses for you for free. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking on the button labeled Support, at the lower right-hand corner of every page of the Zenni website. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and please attach pictures that show the deterioration of one or both of these features to the email. We hope that this information is helpful, and we apologize again that the glasses from these two orders are too far outside their respective warranty periods for us to address these matters.
Every time I've ordered from Zenni I've had a wonderful experience! My order shows up as ordered in a timely fashion. They are very affordable and offer a lot of different features. I already have two pair and will probably order more!
Products used:
Glasses
I just bought my 3rd pair in about 3 years. The quality went down significantly. One bow/temple seems to have been attached crookedly. I reached out for customer service but they had no interest in resolving the problem, just processing a return. This means I wait, pay shipping again, and am not guaranteed I won't have the same problem.
Tip for consumers:
Quality has decreased significantly over past few years.
Products used:
Progressive transitions glasses
Gain trust and grow your business with customer reviews.
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
Zenni Optical was founded in 2003 by two scientists to answer this question:
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Thank you for posting your Zenni review of one of the pairs of eyeglasses from your September 26,2022, order, o5090540627.
We were sorry to learn that there were manufacturing errors on the premium progressive eyeglasses in half-rim, rectangular, stainless-steel, spring-hinged, black frame 406421, with textured temple arms and a frame width of 134 millimeters.
Consequently, we apologize for any dismay you and your husband, for whom you ordered these eyeglasses, experienced as a result.
We remade these eyeglasses in order o5168601723, and we were sorry to learn that your husband could not see well through the lenses of the remade pair of eyeglasses.
Of course, we apologize for any dissatisfaction you and he experienced as a result.
You may return the remade eyeglasses to us for an inspection or a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the previous order.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, please provide the order number, o5168601723, to the customer service representative who answers, and please advise if you would like emailed instructions to return the glasses to us for an inspection or for one of the two refund options.
We will email you the instructions to return the glasses for the inspection or for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5168601723, in the subject line of the email, and in the body of the email, please advise that you would like emailed instructions to return the eyeglasses for an inspection or for one of the two refund options.
We will email you instructions to return the glasses for the inspection or for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction.