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Zenni Optical has a rating of 3.5 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service, and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
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The prescription entry process was a bit clunky, but the glasses for my daughter and myself arrived exactly as virtually tried on with good price and a quality product.
My glasses shipped 5 days ago. It took 6 days to get from Kentucky to Chicago. (did they walk?) Now they have been in Chicago 2 days, Even thought they emailed me and said they would arrive yesterday, they didn't. Now I have been told it will be 3-7 days to get from Chicago to my house which is 5 miles away, I could probably walk that distance 10 times in 3-7 days. I have ordered stuff from China that came faster. Never ever ever will I order from Zenni again. Their glasses are cheap, but you will die of old age before the arrive/
In my 34 years of wearing glasses zennis glasses have been the worst purchase in my life. I spent 400 bucks on two pairs of glasses one pair being strictly sunglasses. Both pairs have been terrible. The sunglasses tint is uneven in certain spots. I got them earlier this year 2023 and my daily use glasses are already scratched to hell to the point that there's a permanent blurry spot. I'd love a full refund but I'm past their return policy. Not to mention my daily glasses that are black are actually a clear frame painted black. I highly not recommend wasting your money with this company especially when you depend on a product that helps your daily living as I do. I order these in April
Products used:
Prescription eye glasses
Poor customer service and return policy. The frames I ordered had streaks of a black powder coat that did not look finished. The customer service representative said that it was suppose to be like that. Delivery was fast but the frames just looked a felt poorly made. I only got 50% refund back due to their return policy.
Wont be buying from them or recommending them to anyone.
Very cheap quality. The blue light filter doesn't work. Customer service is rude and doesn't communicate well with each other. The clip on lenses have arms that slide over your glasses lenses and block your vision. Yeah the website is cheap but you're getting what you pay for.
Thank you for posting this Zenni review.
We are sorry that you are disappointed with the quality of your Blokz lenses and with the clip-on sunglasses. We are also sorry to read that you found our Customer service agent(s) rude and lacking the ability to communicate with each other effectively. We would appreciate the opportunity to address each of these issues, so we ask that you email your order number to online_reviews@zennioptical.com and someone from our Online Review Response team will get back to you within 72 hours. We hope to hear from you soon.
I have ordered from Zenni several times and am always satisfied with my purchase! Absolutely loved my two newest pairs! I would recommend reading reviews on each product, if possible as I did order a pair of glasses that were ridiculously small for my face. Luckily, it was an inexpensive lesson, as their prices are phenomenal!
I bought two pair of prescription eye glasses from there, and never will again! They were over sized, made from the cheapest plastic/wires, that you can't even imagine. The colors were really different shades than showed on the website. Just because they're cheap doesn't mean it's worth it, very cheaply designed/made. Save your money, shop somewhere else.
These eye glasses are wonderful! Excellent quality, good frame selection, fair pricing, and a timely shipping speed. I found the Rx from a 'tad' confusing but, with a friends help, got thru' it. My next pair will be ordered soon from your site.
Zenni is great, optical quality better than I've paid hundreds of dollars for at boutique glasses shops. These particular glasses, the rainbow frames, get so many positive comments. Highly recommended.
Great service and products! Delivery was much faster than expected. The quality is great at a bargain price. I really enjoy shopping for my entire family through zenni for both regular glasses and prescription sunglasses. There prices can not be beat.
I generally get a new pair of Zenni glasses every year that my eye prescription changes. I've had about 5 pairs now. Everyone of them has been perfect, with many extras and at very reasonable cost that I believe is usually below competitive prices.
Started using Zenni three years ago and now our entire family uses them. Great service, accurate and great glasses. They are so reasonable that we all can afford not only eye glasses, but prescription sun glasses as well which has changed my quality of life. Will never go back to store bought glasses.
Love that Zenni glasses are so much cheaper and easier to get. Received them a little earlier than expected as well which was exciting. Glasses fit great and look exactly like the pictures. 10/10 would recommend
Amazing, we love using Zenni, not only affordable. But super quick and easy! Finding frames for my almost 13 year old was a breeze. We've been using Zenni for 5 years now & I don't ever see us stopping!
Being being only $20 frames these feel sturdier and just more premium, very shiny. And the lenses are clear and great at blocking blue light. Only thing I wish is that they came with clip on sunglasses, but will probably just order some prescription ones later anyway. Another satisfied customer!
If you order any of the protective or safety glasses with detachable shields, they do NOT provide a way to get replacements and do NOT make this clear before you make a purchase. They insist you spend the cost of ordering a complete new set of glasses in order to get more shields. Also, though I blame myself, I thought I was getting transition lenses that would darken to sunglasses effectiveness, but ended up with a "fashion tint" that does little to block the sun. There is a lot that is left unclear and unsaid on this site. Ironically, I could have ordered multiple shields for the type of glasses I purchased, but didn't, thinking I could order them later if needed.
Tip for consumers:
Beware of lack of clarity on site and no replacement parts for detachable items.
Products used:
Hangtime Protective eyeglasses with Snap-On Shields
Thank you for posting your Zenni review of your desire to order replacement protective shields for your full-rim, rectangular, plastic, midnight blue frame 125116, with a frame width of 139 millimeters. We are sorry to confirm that we neither sell nor provide these protective shields separately, without an eyeglasses frame, and we apologize for any dissatisfaction you experienced as a result. Nevertheless, this order, which the U.S. Postal Service advises was delivered to you on February 18,2022, is within its 30-day warranty period, which starts the day the glasses are delivered, and during which we can send customers free replacement frames if any issue develops with the frame. Therefore, we are going to ask our lab to send you a free replacement frame 125116, with the protective shields you ordered for these single-vision glasses with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature. When you get the free replacement frame 125116 with the protective shields, here is a how-to video with instructions explaining how to replace lenses in a full-rim frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. Moreover, when you are ready to install the prescription lenses in the rims of the new replacement frame, if you would like a customer service representative to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We hope that this information is helpful.
Ordered multiple pairs of glasses, they look and fit great. Fantastic selection of frames to choose from. I was notified of each step in the shipping process, which is a big thing for me. The package even arrived a day early. Will definitely be ordering more!
I generally don't order apparel or accessories online. I prefer to see them in person. That being said, my brother showed me his glasses from Zenni and they were exactly what I wanted. The entire experience was easy and I'm very pleased with the quality, fit and price of my purchase. I'll be ordering more soon!
The glasses took a bit of time getting there but it was so worth it when they did! They look really cute and they're comfortable on my face not too mention they were only $25! You literally can't beat that!
Absolutely LOVE Zenni glasses & customer service. It is so nice not yo be forced to pay $300 for a single pair of glasses anymore. This way I can have multiple pairs to fit my budget & outfits. Highly recommend!
I had a bad experience with another optical company online so decided to give Zenni a go. I found the ordering process more detailed and exacting and was pleased about that. The try on feature is great. I purposely called for assistance and was immediately connected to a real person who answered a couple of measurement questions. The specs arrived quickly, and that was about 2 months ago and the glasses are very smart, sturdy and fit absolutely perfectly. Pay attention to the frame width and temple bar measurements and once you find your perfect fit you can compare other frames on their site. I also ordered the easy clean option and it isn't just a gimmick... it really works! I will definitely order more frames from Zenni. All around a very easy and positive experience. Customer service excellent as well!
Zenni is always easy, affordable and speedy. If I ever make a mistake and need to call customer service, the conversation ends with my expectations being exceeded, and leaves me feeling taken care of. I love this company.
Been using them for many years. The eyeglass business is all hype. Frames come from major worldwide distributors. That aside, my prescriptions were all made accurately. In many years, I had only one problem, and I suspect it had something to do with the size frame and choice of blue tint and progressive combo- something. They replaced it with a second pair, which also was not right. However, I have purchased dozens of eyeglasses/sunglasses over the years. They are as stylish as you want, at affordable prices. I ordered everything from bifocals to progressives, tinted and photo-chromatic. No problems... The pricing is reasonable - very- and they arrive relatively quickly.
Good luck! They are very unqualified to answer your questions, broken English and getting an answer why my glasses was almost impossible! After three weeks and no email (like I was told) my glasses arrived. For 300 plus dollars the frame is cheaply made. I am very disappointed in the Customer service and the frames. Order from Warby Parker - they are on the ball. Professional business Lady.
My son is rough on glasses and I've ordered a couple pair from zenni the past three years. I can get him 2 pair of single vision lenses with transitional tint for under $50. It takes a couple weeks, but they are good glasses.
I would highly reccomend Zenni Optical for those looking for prescription glasses on a budget. My total price for 1 pair of glasses was only $27 shipping included! Definitely research promo/discount codes before placing your ordering. The shipping time was roughly 8 business days. These glasses are mega clear/crisp and are light-weight, but not cheap feeling at all.
Tip for consumers:
Research promo/discount codes before placing order!
Products used:
Prescription Glasses
Gain trust and grow your business with customer reviews.
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
Zenni Optical was founded in 2003 by two scientists to answer this question:
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Thank you for posting this Zenni review, which gives us another opportunity to address this issue.
Our records show that you contacted us on June 19th, provided a photo of the frame and reported that the frame had streaks across it and appeared to be unfinished. We can confirm that this is the design of the frame; a brushed look described under the Description tab on our website, which is located just under the photos of the frame. Due to the nature of this design, no two frames will look exactly alike, neither will any frame look exactly like the photo on our website. Nevertheless, we were sorry to learn that you were dissatisfied with the appearance of the frame once you received it. Furthermore, this order was paid for by store credit and although our policy states that orders paid for with store credit can only be returned for a 50% refund, we are happy to make an exception in your case and issue a full refund. We have emailed you return instructions as well as a prepaid shipping label. Once the glasses have been returned, the refund will be processed within 24-48 hours and we will email you confirmation of the transaction. We hope these measures meet your satisfaction and that you will reconsider your decision of not ordering from Zenni again.