Zenni OpticalReviews 4,145

Thank you for posting your Zenni review of the eyeglasses you ordered on February 16,2022, which you have not yet received. We are sorry that this matter is a cause of concern, and we apologize for any dismay you experienced as a result. These glasses were returned to us, and on February 28,2022, they arrived at the post office in Novato, California, where Zenni’s headquarters is located. When they are returned to us, we will re-send them to you. We hope that these glasses will be delivered to you later this week, and we also hope that when you receive the glasses you will be happy with them.

Thank you for posting your Zenni review of the two orders you placed with us. We were sorry to learn that you entered an incorrect prescription on the first order, o4433041884, minus Spheres when your prescription calls for plus Spheres. Consequently, we apologize for any dismay you experienced as a result. You returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. We also issued a 100 percent store credit refund of the $4.95 Standard shipping fee on this order as a customer service exception. The total payment for this order was $31.86, which represents $26.91 for the frame, ordinarily $27.95, but the order was purchased with a 10 percent student discount. However, we see in the database record of the order that the frame is listed as $29.90, and the glasses were ordered with free lenses and no anti-reflective coating. A 10 percent discount on a $29.90 frame is $26.91, but we do not know why the frame was not initially listed at $27.95. Moreover, we do not know why the same frame with free lenses and no anti-reflective coating was listed as $37.90, and with the 10 percent discount it was $34.11, on your second order, o4433041884. Insofar as the first order cost $7.20 less than the second order, we are going to ask our lab to refund $7.20 to the credit card you used to pay for the second order, which was the amount you used your credit card to pay. We will also ask our lab to email you to explain the price discrepancy between these two orders. We thank you again for posting your review, and of course we are happy to know that you are pleased with the eyeglasses from the second order. We hope that the $7.20 credit card refund and the explanation we are asking our lab to provide will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your experience ordering eyeglasses having used the virtual try-on function to determine how they would look on you before you ordered them. We were sorry to read that the appearance of the eyeglasses frames using the virtual try-on feature differed from the appearance of the eyeglasses when you received them, and we apologize for any dissatisfaction you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. If you select the store credit refund option, you may use the store credit toward the purchase of a new pair of eyeglasses that should fit you better. If you would like to pursue ordering a new pair of eyeglasses and using the store credit toward the payment, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. If you would like to return these eyeglasses for one of our two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4455990436, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.