Zetronix

I bought these glasses to use to capture on video different events without having to hold a camera. So far, I used them once and clarity was awesome. I used it indoors but I was walking around my house in different lighting, looking outside the window, and moving fast at times. The picture was great and it auto adjusted fast to the different lightings for clear picture. The only negative is the interchangeable lens are tricky to put back in and if you pull glasses apart they pop out slightly. Will have to play around with it more, but cant wait to use it again!

I made the mistake of buying a wifi camera from this company. The software they want you to use (Tuya) is poor: it doesn't link well on our wifi (another company's camera/app combo we have used is much more dependable), it was finicky to set up (the other company's app was much easier), it doesn't uninstall easily from iPhone, and they make you PAY for push notifications (the other brand's software included that free).

I asked for a refund (less a 15% restocking fee, which, frankly, I understand). Instead of an RMA, I got a reply asking what the problem was. I told them their software is poor and their equipment, while nicely built, is overpriced.

They advertise "hassle free returns"! That IS NOT what I'm getting!

They told me tech support would contact me within one day. That's not what I asked for! I just want 85% percent of my money back! I guess I'm just gonna throw it in the trash and count it as a $339 lesson!

UPDATE 11/18/22: Two days after I posted this review, Zetronix sent me an RMA number. I had also sent them an email telling them that I didn't want support, I wanted 85% of my money back.

I'm returning the product. I'll see how it all goes.

I'm pleased with the app functionality, picture quality, the discreteness of the camera itself, and the general use of the clock but there is some kind of reset function that makes the camera turn itself around facing towards the back every 24 hours so I have to reset it which is a pain to have to do. The clock is in a space where the back faces the wall so once it resets the camera function is rendered useless. This is why I'm giving the product 3 stars, otherwise I would give it five.

So far it seems to work, the voice and video is clear, no complaints there.
My only problem is that I can't seem to change the date and time. I used the manual to set it up seamlessly. If I can resolve my issue, then I would recommend it for use. Without the date and timestamp it is useless because I wouldn't be able to prove when the abuse or neglect occurred.

I will update my review once tech support responds to my call for help which I placed today.

I just received and installed in my home. It was rather simple to hook up. I am not sure if it will work on the second floor as I couldn't set it up on my second floor but was able to when I was a few feet from my router. So as of right now I'm a little concerned if the 2nd camera will work when it's further away then my first camera which is within 50 feet of the router. I do have a call into tech support to ask some questions but it seems they prefer emails then returning phone calls

Wow. All the items on this site are five times more expensive than practically any other site you visit. See ya.

We have two with frustrating experiences. They work but aren't on line enough to be useful. Typical access yields the following:

I didn't do my research first, so here I am writing a review, so that hopefully someone else will do their research first.

I purchased a pair of video recording eyewear from the company's website, which was advertised as video electronically stabilized. This sounded very positive, as video recording eyewear has a bad reputation for poor video quality across the entire industry. So this was going to be a first! The glasses were quite expensive, which stood to reason.

When I received the product (which took almost an entire month to receive (which may be no fault of the company)), I was eager to test them out. The design was different from any other I've seen on the market, so I was hopeful that this would be the pair of eyewear that stood above the rest. I charged them up, tried them out, and I was very disappointed when I watched the video back.

First off, let me start by saying the remote start and stop is an attractive feature, and it did work as advertised. I give the company credit for that. However, there was absolutely zero image stabilization, and the image quality was below average. This was terribly misleading, and when I went to return the product, I was advised that there was a 15% restocking fee, which is pretty standard, industry wide. I was aware of this. It was further explained to me that if the glasses were found to be defective, the restocking fee would be waived. It was not waived. I was somewhat hopeful that the false advertising would deem the product defective, but I was mistaken.

On the plus side, I did receive my refund back to my original method of payment in a relatively quick timeframe. Customer service was quick to respond, and was always helpful and sounded professional, even if they didn't honor the defect warranty. Four stars for customer service, but one star for the poor quality and false advertising.

Overall, I give Zetronix a two star rating, because while their product is advertised as being above the competition, it is barely on par with many other similar procucts on the market. If they charged for their product accordingly, and didn't mislead in the product's description, I would have only myself to blame for the mistaken purchase. And now that I have returned the product, someone else is going to pay full price for my exact same returned pair, which the company has now made an extra 15% profit off. If that doesn't say scam, I don't know what does. Bottom line, you do not get what you pay for. (I'm attaching credit card statements to show the original price, and return amounts to substantiate my review.)

I'd change this review if the company offered me the remaining 15% refund. But as of now, this review stands.

EDIT:

Upon looking at the website, I see they're offering a discount on the product I purchased, yet you'll notice the electronic video stabilization is still advertised. I am doubtful I will receive a full refund, but as I said, if I do, my review above will reflect it.

I bought 3 screw in light bulb nanny cams. I live in Dallas, but these are for my New Mexico house. NOBODY answers the phone for tech support, and they take their sweet time getting back to you if they do. The download they suggest to view the micro sd card on your computer (they say is free). When you go to the site and try to download it, you can't open up the download and it is a FREE TRIAL. Really. This company is really proud of itself, but I will never do business with them again. There you have it.

I ordered the Lark 4K video sunglasses I received the item in 2 weeks once I got the item I filed the instructions first problem was there's no app for the glasses that was stated in the instructions on the App Store second problem was the glass is only powered on twice and when he did power on it was impossible to connect to Wi-Fi to my phone and there was no app again which made the glasses unusable for what I needed I contacted the company they said I had to pay for a return shipping and they would charge me a 15% stocking fee once they received the item they said it would take at least 15 days for a refund I never received a refund I had to contact my bank and file a dispute to get my money back terrible company terrible products terrible customer servicelo

I got the sun glasses i ordered just, now after a couple of weeks I am having some issues so I attempted... repeatedly to contact them. They do not answer their phones and now the phones are no longer in service. So I am stuck with a product I can not use. They are simply thieves. Take your money then disappear. I hope they are arrested soon.

Try calling them for over six months the last several days I called 6 more times and again no answer. I left messages with them. I will go on line and destroy this $#*!ty company. I did not buy anything from them and look how they treat me and others who ask about their products. Zetronix want you to buy their crap and not fix any problems. Do not ever deal with this $#*!ty company. Today I was on the phone waiting for 24 minutes and was hung up on I then call back that was for 19 minutes and no answer I called this third time still on hold. Call these idiots first and if they do not answer within a time frame do not bother with them because if they can do thus and you not bought from them just think how they will treat you after a purchase.

They have no service. Don't be fooled by the website about tech support, there is none. I called "sorry all our techs are busy" blah blah blah. So I call back first thing in the morning, right when they say they are open. Sorry all our techs are busy." blah blah blah. No call back. So if you call back first thing in the morning and all their techs are busy, with people complaining about their product, doesn't say much about their product. They have your money they are happy. Don't buy their product. It is probably something simple I need help with, but nothing from them.

I would NOT recommend purchasing from Zetronix. Before buying an audio/video pen recorder from them, I spoke to "Israel" in customer service, asking some questions about the product. He was speaking so quietly that I could barely hear him. I asked him to speak up, but he told me that he could not speak any louder because it would disturb the other people in his home. Yes, it would disturb the other people in his home. I asked if it was more important that he deal with customers and do his job well and he said no. I suppose I should have decided then and there not to purchase, but the pen they offered had features that I could not find elsewhere. I received the pen recorder from them and it turned out to be defective. Different colored lights were supposed to indicate when the pen was charging. It did not do that. I called and spoke to Israel again who said there would still be the 15% restocking fee and that I would have to pay for my own return shipping. I repeated that I should be fully refunded and have free return shipping as the pen was not performing as it should have. It didn't matter to him. I then wrote 2 letters to Ed Shklovsky, the CEO, the first on August 17th and the second on September 13th. They have both gone unanswered to this day.

I am a police officer. I recieved my pair of sunglasses about a month ago but they didn't fit, so I have been trying for a month to get someone to call me back. I have left a voicemail, several Facebook messages, and 3 emails to support. They simply won't help. I'm past my 30 return policy period, and honestly, it was worth the loss of $200 to know better next time. I cannot remember ever writing a negative review, but I felt this was necessary to prevent other victims. Zetronix, you suck!

I can't reach anyone to send back a camera (nanny) for my money back. The image is so bad it couldnt be used to identify my family member who was actually on the camera standing beside me, it looked light the sign off screen of early tv of years ago, streaked colors. We had to laugh, if my elderly family member was being mugged it would look like a light show of fabulous colors. No good for anything!
I too, don't like posting negatives, but. I spent a lot of money to protect my loved one, I still don't have the cam, and I cant get the issues with the camera fixed. Ughhhhh and Yuuuuck

Don't use this website unless you don't mind spinning the wheel of,,,,,,