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Zety has a rating of 2.4 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zety most frequently mention credit card, day trial, and monthly subscription problems. Zety ranks 105th among Resume sites.
This company responds to reviews on average within 3 days
Thank you, helped me make a CV within 10 min including 13 years of experience and a detailed description of all the information that are needed for every job title.
Today i tried to update a few things and at the end i had to pay 2,70. Which was fine until i received an email saying 'Your payment was declined', and at the same time i see the transaction as finished in by bank statements. Not only i could not download the PDF but also got scammed into some kind of subscription.
Today in the night, my bank account was changed 23,70 USD + 5 USD Transaction Fee for no reason, I don't have Zety account (I deleted) for more than 5 months. It is ridiculous no validation for the payment was asked or informed in advance. Pls. Don't use Zety.
Date of experience: February 4, 2024
***UPDATE*** - Zety has done the right thing and reimbursed the charges to my account. It did take a while but they are a good company to keep their business practices honest. Thank you.
They will sucker you in by giving the opportunity to create a cover letter for $2.99 but they will still charge you $22 for a subscription that they sign you up for will continue to charge you if you don't go back in and cancel the subscription you didn't sign up for. They will not refund your money. VERY VERY DECEPTIVE rAND DISHONEST BUSINESS PRACTICES! They should be reported to the BBB! DO NOT WASTE YOUR MONEY!
Tip for consumers:
Do not use this site unless you want to be ripped off!!
Products used:
A cover letter definitely not worth $25 that they said would be $2.99.
Date of experience: March 2, 2024
Hello,
We sincerely apologize for any dissatisfaction you've experienced and are fully prepared to enhance your experience with us. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I am writing to express my disappointment with the CV made through your service. Unfortunately, it did not meet my expectations, and I feel unsatisfied with the quality provided. Therefore, I kindly request a refund for the service fee I paid. I believe this is a fair solution given the circumstances. I appreciate your prompt attention to this matter and hope for a swift resolution. Thank you for your understanding and cooperation.
Date of experience: March 16, 2024
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
They are very sneaky and how they take your money. I paid them $2 whatever they needed to get a simple cover printed.
Months later I realize they are billing me $23.75 per month. I did not even go back to their website and they were still billing me.
I tried to talk reasonably to the person who answered the phone but her only agreement would be she would give me 1/2 discount for the last month but every other month they will not reimburse me.
I would not recommend using this company unless you read all of the fine print.
Date of experience: February 25, 2024
Hello,
We're sorry to hear about your experience and any frustration it may have caused. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We apologize if you were dissatisfied with the resolution offered by our customer service representative. Please know that your feedback will be shared with our team to ensure that we continue to provide fair and satisfactory solutions to our customers. Your bank has refunded you. Rest assured, you will not be billed again.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused you.
Best regards,
Customer Service Team
I am utterly furious with the deceitful practices of Zety SCAM! After initially paying $2 for a trial over a year ago, I recently discovered that they've been sneakily charging me $23.70 per month without my authorization! I never signed up for any subscription, and attempts to contact them have been met with silence. It's daylight robbery, plain and simple.
Furthermore, I have never received any receipts, confirmations, or any form of documentation typical of legitimate businesses. Your failure to provide such documentation further supports my claim that you are engaging in dishonest practices.
They're shamelessly stealing from me each month without providing an ounce of documentation. This company is a disgrace and a warning to all. Beware!
Tip for consumers:
Its a scam company. Beware
Products used:
None.
Date of experience: February 10, 2024
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety is an outstanding app for crafting resumes. Its user-friendly interface makes it particularly advantageous for non-English speakers. Personally, I encountered some challenges in creating a resume in English version, and Zety proved to be an invaluable resource in overcoming them. I highly recommend this platform to anyone seeking an efficient and user-friendly solution for resume building. Especially I appreciate to their excellent customer service.
Date of experience: February 2, 2024
Hello,
Thank you for your kind words! We're thrilled to hear you had a great experience with Zety. If you ever need further assistance, our excellent customer service team is here for you. Happy resume building!
THE CANCELLATION BUTTON IN THEIR WEB PAGE DOES NOT LINK TO ANYTHING! I'm waiting for customer service to email me but right now I don't have high hopes. Please never enter your credit card details in this service as you won't be able to cancel. This service is a SCAM
Tip for consumers:
THIS IS A SCAM
Products used:
zety subscription
Date of experience: February 15, 2024
Hello!
We sincerely apologize for any inconvenience you've experienced with our cancellation process. Your feedback is invaluable, and we appreciate you bringing this to our attention. We have thoroughly investigated the issue, and we're pleased to inform you that all cancellations are working smoothly.
We understand the frustration you've faced, and we want to make things right. Please accept our sincere apologies for any inconvenience caused by our cancellation process. Our customer service team is committed to assisting you promptly. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help.
After entering your information and attaching your credit card, it becomes impossible to remove or delete it. Zety.com continues to charge you even after you've supposedly "canceled" your subscription. The company relies on people forgetting, as I did, and not verifying whether the subscription remains inactive after cancellation. While their resume and motivational letter creation service is effective and worth the price, the subscription cancellation process appears to be a deliberate scam. Due to purported mistakes or technical issues, the cancellation is deemed invalid, resulting in significant monthly charges for a nonexistent service.
Date of experience: January 4, 2024
Hello,
We are genuinely sorry for any confusion. We would like to take this time to clarify any doubts.
To cancel your subscription, follow these steps from the Settings menu:
1. Choose "Cancel Subscription."
2. Scroll down the page until you see the option "Yes, Cancel My Account."
3. Before clicking the cancellation button, make sure to select the check mark indicating, "I understand I will lose access to my saved resumes and cover letter but still want to cancel."
4. Once you've checked the box, you'll be able to click the cancellation button without any problems.
Please note that the cancellation will not go through if you don't click on the checkmark.
We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. We have provided you with a refund and have escalated the card deletion request. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I use any to create job applications for both of my sons. I love the many template options and recommendations that are provided to create a resume that stand out while creating an opportunity show their unique personalities. Once once the boys submitted their applications to various jobs, they received phone calls the very day they submitted their application. I am happy to say both of them were hired the following day after submitting their applications! Customer service is also very helpful, pleasant to speak with and accommodating. I would recommend ready to just about everyone who is searching or changing occupations.
Tip for consumers:
While Zety offers an extensive list of job titles bullet points for the application, awesome templates etc I was concerned that if I used only what was provided by them that it would potentially read as a template building resume rather than a personalized resume. So I used the options they provided but added language and descriptions that were unique. That allowed my sons to stand out and draw attention to their uniqueness and personality.
Products used:
Resume Builder
Date of experience: October 15, 2021
We appreciate you taking the time to write this review, Brandy, as it will help us provide an even better experience for our users!
I signed up for the trial of this software and was happy with what it offered - it more than did the job. But, then, I had a user error with billing - reached out by email - got a fast response and my issue resolved without question. Great team and reliable company!
Products used:
Resume builder
Date of experience: June 29, 2022
Thank you for sharing your experience with, Miranda. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.
Nothing comes without a cost; they falsely claim to be free. After you finish crafting your entire CV, they request a fee for downloading it. They offer a text file for free download, which is quite ironic. If you have a paid subscription, it should be prominently advertised on the main page, but they choose not to. Instead, they let people invest time and, in the end, demand payment, causing frustration and coercing them into paying. It's indeed a clever psychological tactic.
Products used:
CV builder
Date of experience: September 17, 2023
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
Thank you for taking the time to share your feedback with us. We are committed to using it to make positive changes and enhance our offerings. Feel free to contact cs@zety.com for any other questions. We are here to assist you!
Thank you,
Customer service
Zety.com
My partner downloaded a template for $2.95 around 3 years back. Zety deceptively included an ongoing membership somewhere in the small prints in the invoice. Did not take any informed consent.
Since it was below $50 per month, I failed to notice in my periodic checks of credit card transactions for fraudulent activities.
When we contacted zety.com for a refund as we had never agreed to a subscription and never used it, they are dodging. They replied in Trustpilot only for a show.
Stay away from this shady business.
Products used:
Never used the subscription as we never consented to it.
Date of experience: April 24, 2023
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Unfortunately, I tried the trial version but after that ended I got charged for a whole month(which is the same price as a whole year) without my consent and while unaware. I tried contacting customer service regarding my subscription details and options I had for cancelling but got an literally irrelevant reply(AI generated). I'd recommend you try something else. These tactics seem sneaky.
*August 2023 update, I received customer care email with an apology and a refund. Even tho truly Zety services are fine, customer care and sneaky subscriptions are doing more harm than good. It's definitely a plus they're trying to make amends with dissatisfied customers. I hope that applies to their automatic renewals as well.
Date of experience: May 23, 2023
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
You'll pay for a 2 week $2 subscription, and then try to cancel, except the cancel button doesn't actually work and then end up repeatedly taking money from your account each month. You also cannot remove your credit card from their website. Have to cancel my card and get a new one. Look on reddit under zety reviews, i thought it was a fluke until i noticed the same thing happened to everyone else. DO NOT USE!
Tip for consumers:
DO NOT USE IT IS A SCAM
Products used:
resume download
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2023
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
So, the website itself is great. Just not enough time right now to want to put money down until I'm ready. However, the Cancel Subscription button never worked on any browser I tried which was a disappointment. Their email response is slower than molasses. So I ended up having to find time to call. Canceling on phone was at least quick. It felt a little weird though. No hold music. It was a little hard to hear the person helping me but she was quick to resolve my issue, so for that I'm thankful.
Tip for consumers:
Just be prepared for the cancel button not working and having to call in. The no hold music and all may seem odd, but you are talking to Zety CS.
Products used:
I will be coming back to this when I have time.
Date of experience: September 16, 2022
Thank you for taking some time to review us, Heather; we love to hear from our users as it provides us with valuable feedback that helps us serve customers like you better.
This platform is terrible; it feels like a scam! The subscription cancellation didn't go as expected after the trial, and I was unknowingly charged for months. I requested a refund because there was no activity on my account, but they did not show any willingness to provide a refund. It is genuinely frustrating to deal with such a dishonest and inflexible organization. They did not even respond to my last email.
Date of experience: October 26, 2023
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please be on the lookout for a private message from us to obtain your account details.
Thank you for your patience!
Quick replies and really concise as well as clear responses discussing my matter and helping me find a solution. Really appreciated this, the service showed how much they care about their customer and tailor to their needs.
Date of experience: April 7, 2021
Thank you, Mohamed, we strive to make our customers happy and we take your feedback to heart!
There's no way you could cancel the subscription yourself and have to call them. When asked to remove the credit card information, they said they don't have that information in their server and sent a page that is too generic. Had to order a new credit card. And their advertised price of $5.75 per month turned out to be misleading. After my trial ended, they charged me $23 instead. Stay away.
Date of experience: August 30, 2023
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
Please expect a private message from cs@zety.com regarding your card deletion request. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Scammers! I used their site only once in 2020 and since then without me noticing they have been charging me 24.7$ each month to amount of 1000$ without me even using their service. They haven't sent any email or message and their taking money.
I'm about to arrange a public lawsuit unless they will pay me back.
Date of experience: September 22, 2023
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We would like to take the opportunity to clarify any concerns. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with the refund requested. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
The site is extremely functional and user friendly. I had no trouble at all getting my resume set up the way I wanted.
Even when I ran into some issues with payment, the customer service was quick, easy, and my issue was resolved in moments. Very much recommend.
Products used:
Resume builder.
Date of experience: July 14, 2021
Thank you, Jose, and a way to make our day, reviews like yours keep us going.
This is one of those platform that will do everything it can to bill you something without you realising.
You'll pay a very attractive one time payment and in very small it says that you'll then be billed automatically every month an absurd fee.
The features aren't even that great, the cost is absurd for what it offers. I'll never use this one again.
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 28, 2023
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com.
Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Website is actually great it really helped me with my Resume but I paid for the Trial version and also I'm really sure that I canceled the subscription but never received a confirmation email. Today I woke up and saw that you did not cancel my sub and even charged me for a annual price. I want a refund I never used your tool after the Trial which I already paid. It's so tricky and annoying how you people making fraud money and not letting people know that the card will saved. I hope we find a resolution or I will write this review everywhere.
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 2, 2023
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Zety - charged me additional money without my knowledge. I pay 2 dollars for 2 weeks and after 2 or 3 weeks I suddenly found myself being charged 20 dollars without my consent and without my knowledge. They should be banned and investigated by the police, for stealing from customers' accounts without their consent.
Products used:
Zety subscription
Date of experience: December 15, 2023
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from Trustpilot asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
No replies to my emails, no one picks up the call. I have been trying to cancel my subscription as soon as the free trial was finished by guess what you can't. I assumed I had already cancelled my subscription and then I get a notification stating that Zety has taken so-so$ from my account. Imagine my shock when I had already assumed it was cancelled. Since then I have tried contact their support and their has been no response from their side at all.
I saw them responding to some reviews here so I am hoping they do the same for me. This is causing undue stress and its about time it ends.
Products used:
Resume-builder
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2023
Hello,
We are genuinely sorry for any confusion. We regret to hear that you have not had a smooth cancelation process. We were able to locate the account and have canceled the subscription.
We have refunded you the requested amount. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
There's no way that I can cancel the subscription by myself and I call my bank. Now I have to change my bank details. I Had to order a new credit card and individually inform all my associates and clients. Nightmare! There is no possibility for unsubscribing. And their advertised price of $5.75 per month turned out to be misleading. After my trial ended, they charged me 25 eur instead and did that three times, With my stolen 75 eur I wish your boss to buy medicines for his children!
Date of experience: October 10, 2023
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Your online resume builder. Create a perfect resume in 5 minutes, choose the best resume template and go land some jobs! As simple as that!
Since 2016, Zety has helped millions of job seekers worldwide find employment. With a rapidly growing community of more than 40 million readers a year, Zety is arguably the world’s fastest growing career advice website.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please write to us in detail about the issue at cs@zety.com, so that we can look into it immediately and get it resolved.
Thank you!