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Matan C.

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Total Points
80

1 Review by Matan

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    Zety

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10/22/23

Scammers! I used their site only once in 2020 and since then without me noticing they have been charging me 24.7$ each month to amount of 1000$ without me even using their service. They haven't sent any email or message and their taking money.
I'm about to arrange a public lawsuit unless they will pay me back.

Date of experience: September 22, 2023

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Paola V. – Zety Rep

Hello,

Thank you for bringing this to our attention, and we apologize for the negative experience. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.

We would like to take the opportunity to clarify any concerns. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.

We have provided you with the refund requested. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.

Thank you for your time!
Customer Service Team
Zety.com

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