Zingermans

I am horrified that the one company that has glowing accolades for their customer service would respond this way when I had to request a refund for an item that ended up HAVING WORMS IN IT! This was the Turkish Delight candy, $40. When I called i was cheerfully given a "store credit" of $40, but when I went to use it on a $39 item, was told that I WOULD NEED TO PAY THE $11 shipping! Excuuse me? After I found WORMS in your product! I am frankly flabbergasted!