After shopping and finding some items I really liked, I got to shipping and almost canceled my order. I don't know that I will be shopping with you in the future, because of your shipping. I have many other places that have similar items and there shipping is reasonable or free.
This was my first order from Zolucky, and I am very pleased. The items I purchased are quality made items, and the prices were very good. Shipping was faster than I expected, which is good because I purchased these items for part of my daughters' Christmas presents. I hope they like then as much as I do.
Styles are up to date. I was looking for embroidered jeans and zolucky has a large selection. Quality is decent. Yes, I will consider shopping there again. Only thing about this site that I question…I probably purchased some items several years ago, and they are still being shown. Is this because they sold so well, that more stock is available? Or is this because they sold so badly that they are still available?
I love Zolucky, I had an issue and they responded to my concerns immediately via email. It is difficult to find companies on the Internet that strongly support their customers when they are on the Internet.
Good items. One is a bit smaller than i like its too much around the neck but all esle is great. The other one is a see through and i dont have a slip so havent tried it yet but i love what it looks like and cant wait to try it. Thanks
I order several items from this Zolucky. One item was delivered, a cap that cost $9.99. The company AKA as Superlink International Lifestyle Co. Ltd, canceled the remaining shipment. I reported this to PayPal and had a back and forth. They said they would refund $60.15 of the original $85.13 order, IF I closed the ticket. I closed the ticket. Still NO REFUND. I recommend that you look for reviews for Superlink International Lifestyle before buying anything.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We are sorry to inform you that you may have sent to the wrong website. We are just the ZOLUCKY website. For more information on our website, please check: https://zolucky.com/.
Thank you again for bringing this to our attention, and thank you for your patience.
Hope my reply could address the problem for you. Any problems, you can email service@zolucky.com for further help. You can also chat with us online.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Very bad service and terrible assistance customer care.
They don't wanto to resolve the problem and don't support the client to found the goods.
Embarrassing refund proposal. There is no full refund of the amount paid, although the goods never arrived at their destination
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
This is ZOLUCKY.com. The order number in our website should be
HBIIE... We don't have your order like HBJXF... Kindly ls contact the correct website you ordered.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
The shirts did not fit they were to small. They made it impossible to return. They wanted pictures to show what was wrong with the shirts. Then basically they would not take them back or give credit. Will not be ordering from Zolucky again!
Not even close to what the pictures look like. CHEAP CHINESE GOODS. I wouldn't even call it "GOOD." Quality was terrible as many items were thin knit when advertised either as a sweater or a coat. Some were extremely thing knit with just screen printing, not real textile weave. Colors were way off. Most of the small sizes were also way too big. I had ordered many items as Christmas gifts and when I opened the packages to get items ready to wrap, after being out of town, I was so upset and disappointed. And because I was outside of the 15 day return time frame, because I had been out of town, they refused to accept any returns. This site is a rip off. I ordered over 10 different items and only 1 is remotely close to what was advertised. So I paid over $200 total and am only able to wear 1 item. When I try to write reviews on the zolucky website, it won't allow me to complete each text box field and thus complete any reviews. AVOID LIKE THE PLAGUE.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
For some reason, your company keeps sending me "double & triple" of the ONE item I ordered! This poor quality control on YOUR part!
I certainly DO NOT need 2 & 3 of the same products! And why should I go thru the hassle of returning products that YOU send to me double & triple fold? I have already contacted the Better Business Bureau & will now notify the District Attorney's office!
I have advised "all" my friends of your inadequacies.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 3.4 stars from 4,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
Thank you for your feedback and sorry for any inconvenience caused.
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale items and final sale items).
So when your order amount is less than $109 you`ll be charged the shipping fee. Hope for your understanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!