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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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This was my first time shopping with you. I didnt order the right sizes on some but for the money I guess it was an ok experience. Probably wont order again for awhile but not as bad as some say.
This was my first time shopping with you. I am looking forward to a great experience.
I love all the pretty tops I've purchased. However, sizes are not uniform. It's difficult to judge what size I might need from one item to the next. I've been ordering a size larger than usual, but then I ordered a sweatshirt type of top, and it was too small. But the merchandise itself is really nice.
No Refund or Exchange Policy Found. Where is it posted?
I am not sure if the item will fit my friend. Can i return the item? Can I exchange for bigger size?
So freaking rediculous that these fake reviews think anyone is falling for them when it's clear that all the 5 star reviews do not have "verified purchase" next to it! This is a China based fraudulent company! I would love to know where these designers actually sell their REAL clothes, by a reputable company as they are beautiful in the "pictures" but obviously knock offs at Best once you actually receive them TWO MONTHS LATER - Smelling like gasoline!
Sorry for any inconvenience caused. Do you have an order with us?
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Site was not user friendly but I did finally live chat with someone. It took over a month to get the dresses. One was a Christmas present and the other I wanted to wear to a wedding this past Saturday, so I was very disappointed with that.
I just got a tee-shirt that shows my black cat sneaking out between the blinds on the front of my shirt. What a fun photo! I love the great photos on shirts that these folks produce.
I wish I had a way to ship faster, even if it would cost a little bit more..
Finally i got my order after took along time its good that sitejabber.com monitoring purchase process for customer, anyway thank u
Very easy to use! Excellent web site! The fashions are exciting!
I purchased a shirt. It arrived and was the wrong size. I immediately contacted them and they told me that I would need to pay for the return shipping which turned out to be as much or more than the value of the garment. I asked for an exchange and they said no. I paid for the return with the label from them on the front of the packet. Eight months later, I have never been reimbursed. Do not work with this company period. It is a wilderness and they under no obligation (because they are overseas in China) to do the right thing. Avoid them. Do not support this type of business.
Sorry for any inconvenience caused.
Could you please provide the return tracking number for the return parcel so that we can track it? As we check, we have not received the return parcel yet. Full product refund would only be issued after we receive the return parcel.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I do like all the items, it will be latter to see or buy more, of course
It was too big so I gave it to my daughter who likes it. Fits her. So I didn't send it back.
The sweater was as described and priced well.
I will order more items in the future..
I had a very good online experience on this website, they were very quick with their responses and reassured me by answering my questions. Now I am a happy customer.
I love the price of the clothes compared to other websites. The designs are almost exclusive, the fabric is soft and looks durable.
I saw these shoes on FB about 6 months ago and have been searching for them since! So glad I never gave up.
Website easy to navigate. I was surprised how fast I received the order.
This online boutique has a selection of brilliant quality clothing. The service is super fast, they also have great quality at a very good price.
The dress that I ordered online here beautiful, as it is in the photo, the shipment arrived at the time they agreed to deliver it to me. Thank you!
Let's see how these clothes look first. The explanation of the pieces is at best minimal. Cheap cloth. Bad fit with no shape. Look very different from websight.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
As we check we have replied your emails on Nov 27 and 28. Could you please check your spam emails in this case?
From: service@zolucky.com Sent: 2021-11-28 14:26:52
To: thayerski@gmail.com
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Let's see how these clothes look first. The explanation of the pieces is at best minimal..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your support.
You can find the return policy at the bottom of the website. Here it is: https :// zolucky. Com/information/Returns%20%26%20Exchanges
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!