Sucks! I have a BA in textile never felt fabric like this! All 200$ US garments felt the same, it would melt if you got close to an open flame. Pants OK
But the tops not and the site tacked two I more shirts into my cart after I had made my purchase. Two of the same two shirts! I read a review where someone mailed their clothes back over a year still no credit. That why I'm keeping it. So sad and dissatisfied. I had looked on line for gauze fabric, their site came up.
Terrible return policy. Not accepting 100% return. I'll have to send it back myself, to China. Odd sizes. Material was thick and synthetic. Weird colors. Look nothing like the photos. Grandma style shirts. I want to throw them in the garbage.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I was very excited to buy their clothes, but when it all arrived NOTHING was as depicted. Things that said cotton blend were 100% polyester. Every single item ran small. So I requested a return and refund. After 1 week I had to write again(following their protocol) and they sent me their address in Guangdong, China to return. I am responsible for shipping and customs. It was shipped to me from San Francisco. That is ridiculous.
Think twice about buying their items, they are not as shown and you really cannot return them.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
This sure isn't amazon prime (not even amazon prime is 2-day delivery anymore). I'm two weeks out and have no clue when I will receive my order. Their tracking system is poor. My order has apparently been at the "airport processing center" for 5 days now. Don't order with free shipping unless you have at least a month before you need the goods. Bottom line: unpredictable delivery may leave you very frustrated and you gifts late for the occasion.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2021-02-25, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
STILL NO SETTLEMENT AS OF 7/11/21.
Ordered $200 worth of clothing. Followed sizing instructions to a tee.
Nothing fit - not to mention qualify was poor.
Cute, flowing dresses were not at all what you receive. Instead tight fitting garbage.
When attempting to return - was told I had to return to China using their return label.
Spent $75 to do so - only to have the box returned to me 5 months later after I continued to reach out for my refund.
To add insult to injury - was then offered a 40% refund and they did not even calculate that correctly.
They are scam artists!
Do not trust them!
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
What you paid is less than $300. Kindly pls visit https://zolucky.com/order-query for more details.
For solving this issue, we have sent info to you. Please check and reply us asap.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
I ordered dresses that all ended up being a see-through curtain-type fabric that were made in a really awkward way. They looked like cheap costumes. I tried to return them and they pushed out the time on PayPal so long that it closed the case. Then, I had to start the process all over. They only offered 50% of my cost or I could return to China and pay all custom and shipping fees. This has honestly taken so much time and effort to return, it was a total waste. I would just give the dresses away, but I don't know anyone who would wear them. Horrible product and horrible customer service.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
BEWARE! Return policy from their website: "Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded." You will be asked to return your items to China at far more $$ than you paid for the products. If you haggle with them they might offer a 50% refund.
They switched the size on me. I ordered a XL and the items are SMALL. The quality is what you would expect at a cheap store.
Save yourself and do not order from them.
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
For the size issue, we have reviewed your order and found that we did send the size you ordered. You can also check the order comfirmation email we sent you and the shipping notice we sent you. The size was there and it cannot be changed.
You can view your order details in your account via this link: https://zolucky.com/order-query
Email:caff***525@yahoo.com
Order#HBII*****6767
Long Sleeve Printed Shirt Collar Casual Shirts & Tops
Color: White
Size: S
Qty: 1
Women Casual Geometric Color Block Long Sleeve Shirts
Color: Orange
Size: S
Qty: 1
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered 10 items from this company. After waiting for 2 months I have now received 8 of the 10. Their website will not allow me to post a review of the items, which is probably because none of them match the picture or description of what was sold. Very disappointed. They have a 15 day from the date the shipped the order return policy. Not with the hassle, I'll just donate the items. The quality rating should only have come through as a 1 star!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I purchased a number of dresses and blouses. They looked great in the photos but most of the clothing was made of cheap fabric, had poor seams, or did not fit well.
Dear Customer,
Thank you for your feedback on Sitejabber! We apologize for the problems you experienced during your shopping experience. We are committed to providing high quality products and services, but obviously in your case we did not meet your expectations and we deeply regret this.
Regarding the refund issue you mentioned, we take every customer's refund request very seriously and do our best to ensure that they are processed in a timely manner. As far as we can see, we received your refund request and sent a first reply containing some of the refund options you mentioned. However, we have not heard from you since then to confirm your willingness to accept the partial refund we offered. If you did reply to us informing you of your options and we did not offer you a refund, we regret that there may have been a problem with the reply process and that the email did not reach you.
We have requested a 15% refund for you and the refund is currently being expedited. Please understand that since your order transaction is more than 365 days old, we are not sure if the bank can still accept this refund request. If you still do not receive your refund within 3 days, please contact our customer service team immediately and we will investigate and resolve your issue as soon as possible. In the meantime, we will review our refund process to ensure that a similar situation does not happen again.
Regarding the quality of the item you mentioned, we will give feedback to the relevant departments as soon as possible, continue to optimize the quality of our fabrics and production to ensure that the quality of the products we provide meets our standards, and improve our product descriptions so that our customers can more accurately understand the material and quality of the item.
We sincerely appreciate your feedback and hope to have the opportunity to earn your trust back. If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Thank you again for your feedback and we look forward to being able to resolve issues and improve your shopping experience.
Best regard,
Hailee
ZOLUCKY
I purchased a jacket 4 weeks before a trip, it arrived 3 weeks after I returned. I did not like the material at all and sent it back for a full refund. 5 months later the item was sent back to me "Return to Sender" I will never shop here again. Be Careful all from China (which is fine) but no help in returning and now I am out of $73.00. $53.00 for the initial purchase and $27.00 to return all in vain. I returned the item with in 4 days of receiving it and just now the packaged was returned 5 months later. See images below
I will post bad reviews for this site often. Horrible experience
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We didn't receive the return package yet. After receiving the return package, we will process the full refund of the item(s) for you.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
They are located in China so if you need to return something, you pay the shipping, they don't refund the original shipping charges. They do let you keep the item for a 40% refund so you basically lose 75% of what you paid. Never ordering from them again. Shoes received were extremely poor quality. Didn't look anything like the pictures. Nd they didn't respond to my email following their return policy. I had to file a complaint thru PayPal.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
I bought from them before and it was ok. Until now. Tried to do a return, they will not answer me Said they would get back in 48 hours. That didn't happen. Tried to do chat, it just drops me. Sent a picture to show how off the mark the actual item was from the picture. Bad. Also bought a top using THEIR size guide. It had been reliable in the past but this time, off about 3 sizes! On clearance, so too bad for me. They just lost a customer for good
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We apologize for the poor experience you have had with our customer service and returns process.
We understand how important it is to receive timely and helpful assistance when making a return, and we regret that we did not meet your expectations in this regard. To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? This will allow us to check your order.
We want to assure you that we aim to provide accurate and representative images of our products on our website. Sorry to hear that the product you received does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Regarding size issue, there is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Regarding returns, our team will respond to you within 48 hours after you submit the return request. If you did not receive, please try to find it in spam list, or use another email address(such as gmail) to contact us or contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
We have email and 24-7 Live Chat service now. We always strive to provide prompt and efficient service to our customers.
The shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now offer free shipping when the order amount after the discount is over $89.(Final sale items are excluded).
Well received your feedback regarding the shipping cost. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
We also apologize for any inconvenience caused by customs clearance issues. Unfortunately, customs clearance is out of our control and can sometimes cause delays or additional fees. While we do everything we can to ensure that our products are shipped in a timely and efficient manner.
If you need additional assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
I wish I had read bad reviews here first before spending over $120 for clothes I can't wear and don't want to pay to return. Only 1 top fits and the color looks like it bled and does not look like the ad. The top of the really long boho dress doesn't stretch and cannot fit over my bra. The pants are really tight. Still waiting to receive 4 items out of 9 I ordered. I will donate things to Goodwill.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
Every item has its own size. You could check the size according to the size chart.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
Even though I ordered the same size in every item, only 1 actually fit, some were as much as 10 sizes smaller than I ordered. And to return them you have to jump through hoops. Will never order from them again.
Thank you for your feedback.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Beautiful photos, terrible product. I bought 13 blouses. It all feels like cellophane. Cheap garbage. They make returning anything EXTREMELY DIFFICULT. This company is in China. They do not reply to emails. I am afraid to spend money sending it back, when they make it very clear that they can deny the refund for any reason. (I attached their email below) Don't waste your money!
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Per checking, we have replied your emails with some return information. Maybe it went to your spam. Please double check.
From: service@zolucky.com Sent: 2021-08-06 14:14:39
To: amy***j@gmail.com
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Waited over a month and received this cheap-looking, not even close to the photo on the store clothes. They cost pretty expensive too... and for what. I get so much better quality&style clothes at a thrift shop. I am very disappointed. The brown clothes in my photo appeared to be knitted, and no, it's bad quality print with no style. I ordered size S... These are no at all an size S.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I purchased some gifts on this website, what looked to be very nice shirts, a sweater and a sweatshirt.
When I received them, I was surprised by the poor quality of the design and materials, it was nothing like what the pictures looked like. The were cheap products like you might find at a flea market, very low end.
What's worse is that they make you pay to ship the product back to China in order to get a refund.
I would be very wary of purchasing from this company
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Based on the size chart I ordered 5 tops - 1st mistake when trying a new company! 4 of the tops were too small and the 5th top was too big! The description indicated they were sweat shirt but they were a polyester blend and of course when I tried to return them "sorry you are beyond the 15 days" which I was 2 days beyond seriously! A company that cannot stand behind the product is not a company that I will ever shop at or recommend. The prices may entice the shopper but you get what you pay for!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I''m skeptical about buying clothes online from company I'm not familiar with. The clothes came quickly, and were inexpensive. The only good thing I can say. They told me to return would have cost more than I paid. The package had a NY return address, but the email response was return to China. They offered 15% refund. I said give me the refund. They are going to Goodwill. Not worth the expense or time.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Stay away from this business. Yuck. You cannot return items without paying $$ to ship them back to China and they try to get you to keep the item and pay you back 15% on your purchase. The items are very junky — poorly sized and the fabric is weird, slippery and not breathable (polyester?), almost like oil cloth! SCAM! The size medium shirt I ordered was huge and long, for a super long torso; it was not the cute little cropped look it had in the ad! It had such long arms that it would better fit a chimpanzee, not a human.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center by email at service@zolucky.com or by chat online.? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Overview
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!