zoom4u.co.uk

Made an expensive purchase nearly a month ago, nothing arrived.
Email after email ignored, Three weeks. Contacted Paypal whom now are investigating this debacle. Trading standards have sent us a reference number which after four weeks ( now past) will be activated into a full investigation of Zoom4u.

Received an email suggesting they had 'spam problems' as the email on the website for customer enquiries doesn't even work and would have a refund done that day, that was over a week ago... nothing.
Our experience is clear and ongoing... Never, ever again, would I even contemplate ordering of this site.

Terrible service. Their website has items as being in stock but obviously it isn't updated very often. My first order I tried to place was cancelled. Then tried to place the same order again, which this time worked. I've been waiting a week for the order to go through, but at time of writing they have sent nothing and failed to answer to any email correspondence. AVOID AT ALL COSTS. It's obviously amateur hour at zoom4u.co.uk.

Found the company on which.com and purchased the zoom camcorder last week.
Package arrive about 4 days later, would have liked faster delivery options but just as the previous reviewer the price outweighed the little delay. Anyway set the camcorder up but had problems with connecting to my old pc. Spoke to the manufacturers, useless as most are when it comes to customer service, emailed this company and received nothing but top advise and suggestions to get me connected. 10 stars for the people who helped me with this, only 4 stars because of the delivery... All in all. Good service..

Having never gone through purchasing anything like this before I was a little apprehensive. Looked at the reviews and chose these guys. Started with an informative emails, then away I went and purchased the software and it arrived within the stated time, although only just!
All in all a very positive process.

Not sure bout some of the other reviews a this was my second purchase and everything went fine.
I don't know about the email issues as I've never emailed them, maybe I will try and see what happens and will post back here

First purchase online since amazon last year. The price was very competitive and my emails got answered within the same time scale as amazon. No issues so far with the recorder. Any changes and I will update this

Easy website to navigate without any of the flashy stuff that slows you down.
One click ordering with the 2 items arriving 3 days later, one day within the time scale.
Free delivery was nice to see as was the quick email responses.

This is my first review, so don't expect anything amazing. All I can say is my software arrived on time and was up and working within the hour. I didn't have any problems with the service or speed and would both recommend and use again.
Hope this looks fine!

Awful- exactly as the other reviewer stated- don't answer email- no phone number-( which technically negates their right to be a member of SafeBuy organisation)- Now in dispute as the software i bought had obviously been opened and resealed with a sticker-so returned for refund but not heard anything for a week. Paypal will now get involved -so save yourself the hassle and buy your software for more money elsewhere.

Excellent service and value. The product I ordered reached me in less than 24 hours. It was packed with care, and I had received dispatch notification and receipt very efficiently, too. Given the market-leading price and free delivery, I'm very pleased and impressed with this company, and will use again.

Been searching for Adobe design suite CS6 for about the last 3 weeks.
Got paid last week, so I took the plunge and ordered the cheaper open box pack.
I expected the delivery to be around 1 week, this was indicated on the web page and to my Great surprised it popped through the door 2 days later. Had a small install issue with my laptop, spoke to Adobe and they sorted me out.
I would recommend CS6 to anyone in this area of work, its nice and easy to use with loads and loads of powerful features.
Yes I would use this company again

Reading some of the reviews, maybe I was just lucky.
The service was good, even better than good as I needed help installing the software.
Unfortunately the laptop was old and I need some upgrades do and the tech guy talked me through it.
I would give him 10 stars if I could...
Will be buying painter 12 shortly and will post how that experience turns out... Fingers crossed

Nice and easy does, just like the Frank song.

Easy to use and understand site, good for old farts like me.
Package arrived 3 days after the order and was up and running on my computer within minutes.
Thanks

Our company recently used zoom for office software. From start to finish zoom were fantastic. They were extremely friendly and helpful and kept things very simple and straight forward. They were very quick to answer any queries and really did put themselves out to help. We needed the software in a short space of time and we had no trouble with this - they arrived with days to spare and installed great! We are really pleased with the end product and the service provided. We would definately recommend these guysin the future and look forward to doing business with them again

Ordered acrobat for my husband, but unfortunately I ordered the wring format or something. He wasn't very happy. Emailed the company and a very nice lady was more than happy to exchange my mistake for the right unit. All in all everything was sorted out within 5 days... Its nice to see that some companies still have a personal side.

Without any problems for me!

I hate doing these reviews so it will be short and sweet.
Did it arrive on time... Yes
Was the price good... Yes, although cheaper on ebay
Would I use again... For sure I would

"The purchased product could only be downloaded from microsoft through a product key. I e-mailed clientservices after the purchase, they got back to me with the product key and links right away. Overall, great experience and good product."

Am not sure whether the reviewers quoting great customer service, speedy delivery etc are using the same website. Email addresses do not work, no reply to online queries, no telephone number. Really wish I hadn't placed an order with them. £300 spent, 1 month later no product and no response to my enquiries! Apalling!

Order was taken by phone on the 1st by a very nice lady. She explained everything in idiots terms for me. The tablet arrived 2 days later by fedex.
Got a follow up that day asking me if everything was ok.
The speed was very good and the service was excellent.

I liked the range and the competitive prices, the free delivery was another bonus. Parts packages arrived on the third day and delivery was by FedEx. Installed the software on the pc and laptop with everything working just fine. Good response to questions from this old bloke.

2nd or 3rd purchase I think. The first was slightly late, but given the price saving I didn't mind. The other orders arrived on time, although the last one was damaged in transit.
I was going to give them 4 stars, but one person in particular at zoom, i. E. Katrin was very very helpful and I would personally give her 10 stars.
Will be buying more software next month, so will keep you posted

I paid for a Tascam sound recorder on May 17th 2013. I waited and waited for delivery but nothing came. No phone number to call, only email and fax. I emailed asking what the problem was and got no reply. Waited a while longer, still nothing, sent another email and received this one line responce on 17th June 2013 saying:
" Sorry for the delay, I will contact the warehouse and advise asap."
Its now 26th July 2013 i. E. more than 70 days since I paid them over 275 pounds sterling and I still have nothing to show for it.
The only "zoom" I've experienced is my money going into their bank account and my blood pressure rising out of frustration :(

Ordered MIcrosoft Office 2010 on the 8th Aug 2013 after chasing six times finally received product late Aug. When installed we had a license key error -checked with Microsoft who told us the key we were givin was not valid for sale and to go back to our supplier. Went back to Zoom4u on the 2nd Sep -as of 2nd Oct still waiting for valid key or refund. Cheap price but not worth the agro -will never use again