zZounds has a rating of 2.1 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about zZounds most frequently mention customer service, credit check, and guitar center problems. zZounds ranks 105th among Instrument sites.
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Next Day deliveries, Great Customer Service, Great credit plan. I am addicted to Zzounds. Near perfect Company.
My dad purchased me an open box $370 microphone for Christmas. I left it unopened until I had to equipment to use it. After opening and testing I discovered it was broken. We were just outside the return policy, so I understand why we couldn't return it... but they wouldn't even offer a credit towards another microphone. They simply said we were out of luck, out of the $370 even though they sold us a broken microphone. They said "sorry you didn't open it up in time for it to be returned." Never have a dealt with such poor and uncaring customer service.
My dad purchased me an open box $370 microphone for Christmas. I left it unopened until I had to equipment to use it. After opening and testing I discovered it was broken. We were just outside the return policy, so I understand why we couldn't return it... but they wouldn't even offer a credit towards another microphone. They simply said we were out of luck, out of the $370 even though they sold us a broken microphone. They said "sorry you didn't open it up in time for it to be returned." Never have a dealt with such poor and uncaring customer service.
Products used:
Microphone
I recently bought a set of Srymour Duncan "Texas Hot" Antiquity series pick ups for a Fender Strat from this "shiesty" company under their "pay as you play" program. This product was advertised and sold as "new", and described as a "warehouse reseal". But, upon taking this set to a local luthier to be installed, he found that the neck pick up was, not only defective and did not work, but used! It showed evidence of shrink wrapping over a splice on the black lead. Zzounds purposely and knowingly repackaged a used and defective pick up and sold it as new! Now, their so called customer service is putting it all off on me, and telling me I have to go through Seymour Duncan's warranty process. Zzounds is taking no responsibility for their deceptive business practices. My advice? Stay away from purchasing anything from this "fly by night" company...you're taking your chances if you do
Tip for consumers:
Stay clear of Zzounds!
Products used:
None
It was a huge mistake ever doing business with this company and will never happen again. If the transaction goes smooth, it's easy, in my case I ran into a problem with FedEx making the delivery. Everyday the item would be out for delivery but never reached my location. After a week and a half of making phone calls to FedEx and zzounds, I realized that both companies are pretty much impossible to deal with. Literally all I needed from zzounds was for them to tell FedEx that it was ok for me to pick the package up at a FedEx location since a ridiculous amount of time had went by and it still wasn't being delivered. They flat out refused to do that or help me get the package that actually fully belongs to me. I will speak the word about this terrible company far and wide. Hopefully they won't be around to screw people over much longer.
Bought software, wanted to return or get store credit 2 hours later. Nope. Stuck with garbage. And it only took zZsounds 5 days to get back to me. That way any warranty I had vanished. Seriously, the term 'horrible customer service' is like a rash all over zZsounds. There are better companies out there you can do business with. Be smart.
Tip for consumers:
Horrible Customer Service. The worst I have ever seen in my 55 years of living.
Products used:
Amplitude 5
Next Day deliveries, Great Customer Service, Great credit plan. I am addicted to Zzounds. Near perfect Company.
Order the strap took them like almost a week going on 2 weeks and still in a FedEx truck pending and they're just let me hold on won't give me that refund so yeah I'm not doing any more business with them
Fast delivery, always come correct!
This nice little pocket kit is perfect for my little $#*!, can't complain, not one bit!
Products used:
Drums
DO NOT go by the delivery date stated on zzounds. They guarantee delivery dates that FedEx NEVER meet. I have had to wait on two orders at least 3 days longer than stated. These items were needed right away. Zzounds and FedEx and unreliable companies.
Dont be sucked in by payment plans, this place is so far below AMS, Sweetwater, Guitar Center, B&H Photo you name it. These guys are rock bottom. They will send you used returned merchandise that isnt checked out, and if you need to return something good luck.
It LITERALLY required over 25 phone calls and over a month just to get a return label and this happened multiple times to return defective product. Oh yeah I got the check your junk folder line, I received EVERY email they sent me except the return label. Then they said sorry its UPS we dont send labels, and tried to pawn off responsibility. Buyers BEWARE!
Products used:
Many guitars, amps, speakers
Tried to do a pay plan. Tried my bank (BofA) twice then a CITI Visa card. All three were denied. I called and asked why every time and they said they didn't know exactly why and that it was their "verification" process denying me. I finally got a manager on the phone who said "oh yeah, BofA doesn't work" and "try with a different card". I told him my frustration and that I already did, and he basically got all uppity and "holier than thou" with me. Then he rudely dismissed me off the phone with "that's how it goes". Worst scam bait and switch ever... Will not do business ever...
Tip for consumers:
Rude abrupt managers
Products used:
None
I was approved for a flx10,but it was on back order,3months later when they finally got it,they ran my credit again.this time I was NOT approved! I waited so long to up grade only to be let down! So don't do it! It's a big let down!
Tip for consumers:
Is that if you're approved for an item they will run and it's own back order. They will run your credit again when it comes in which will give you a bad credit score, don't do it.
Products used:
Flx10
Fri. Nov 3rd 2023
A guitar ordered from zzounds was scheduled to be delivered but knowing how useless fedex is about delivery I called FedEx instructed them that in no way were they to just drop the guitar on my porch and gave them my cell number and asked them to have the driver call when he was here... i waited they never called and later in the day I get a text saying it was delivered and a picture of some place where they just left my guitar. I had no idea where it was delivered.
I contacted zzounds and told them that my package was not delivered to me and they said they would send out a replacement first thing monday morning and I was to call Monday and set up the new order. When i called monday they played the 7 to 10 business day game and acted like it was my %$@&ing fault.
After reading a bunch of reviews I see that this is standard operating procedures for them. I say make the smart choice don't buy online. And boycott zzounds
I even filed a poli e report and asked them for the serial number of the 1000 dollar guitar and they emailed me some bs number and said they don't have record of serial numbers
Wow
Tip for consumers:
Boycott fedex and zzounds
Products used:
Guitars
cases
I have bought quite a few things from zzsounds and never had a problem my items were always exactly what I ordered and delivered to my door within 2 days as promised and their interest free payment plan is a nice option as well but I recently discovered that every time you use their payment plan option they do a hard inquiry on your credit report which lowered my credit score and had i known this I would have just paid for my items in full but that is my only gripe with zzsounds and just wanted to make others aware of this...
Products used:
Guitar effects
I tried to purchase a relatively expensive guitar from zZounds, at first everything seemed fine, except the purchase status never changed. After a couple phone calls it was determined that my billing and shipping addresses were the problem (I have two). With this solved, I reordered the guitar, still wont go through. Then a link arrives in my E-Mail inbox from zZounds with a link to METAMAP. This link wanted to access my computers camera. I looked up metamap, and their own website claims they are a verification and data mining company. Process stopped right there. Another call to zZounds spoke with a supervisor that could not be less helpful, claimed if I don't allow this 3rd party program into my computer I cant buy this guitar!
Keep in mind I am not financing the guitar, this is a straight purchase. A purchase should not require access to your personal information and your picture from a 3rd party!
If you do try to purchase something from them, be very careful, something is not right. I know I will not try to use them for anything in the future.
Tip for consumers:
The whole experience was very disheartening, I found a product I had been looking for a long while, only to be caught up in whatever this is that zZounds has going on. Caveat emptor!!!!
Products used:
I was not able to purchase product without using 3rd party software to take photos and allow "data mining" in my computer.
I bought a Les Paul (Epiphone)from them a while back,after I read a little about their play now,pay later. I couldn't beleive that if I sent them one payment,they would send the guitar,and give me months to pay it. Thats exactly what they did. I bought an amp,the exact same way,and most recently was able to get a semi-hollow body guitar,the guitar of my dreams,and they made it possible. Someone was always on the other end of the phone to answer any questions I had,and when I got my newest guitar I thought I received wrong color,they said to just return it,and they would send another one,then my wife reminded me that they sent the correct one,I had changed my mind at the last second...sorry Zzsounds,my bad
Products used:
2 guitars,1 amp,strings,picks
I provided some ver personal information to this company. I uploaded the from and back of my DL, sent in video, and gave my banking information. I was emailed and said that my order was canceled. I then called in and spoke with one of the team members who then told me that he is unsure of why it was canceled and that that was the only info he could tell me. I then expressed that I need more in-depth info then that being that I just sent in all my personal information and all I could get for the reason was "I'm not sure why" … So then I asked if I could speak with a Supervisor and was told the same thing. I did expressed that I was very concerned because I sent in some personal information. I was told that "I don't have any answers for you " … this is very scary bcuz now I'm in a situation where I feel that my information maybe stolen. I'm at a loss for words!
I've order from zzounds plenty of times but my last to order experiences were frustrating. I choose next day air on two different occasions in which they never shipped my order. I had to call back to find out that the didn't ship my order. They stated it was due to an address error that could easily be fixed, and when I asked why no one called me to correct it, they couldn't give an answer. Idk if I will order from zzounds again for a while.
Tip for consumers:
Do not use one day air, your order will not ship on time even when ordering before 4pm (which is the required time frame to order to ensure guaranteed one day air shipping).
Products used:
Onstage Desks
Presonus Monitors
Focusrite Audio Interface
Open and Closed Back Headphones
These people are the worst people ever they will cancel your order for anything the manager here is very unprofessional your wasting your time here they reviews tell it all I can't wait until they go out of business I will be kicked back with. My feet in the air saying thank you Jesus customer services suck as well try Sam ash guitar center musicians friends are some what ok stores
Their customer service is sub-par. They cancelled my order the first time. I called back and asked them why and the guy couldn't really explain it. I had to ask him if I could re-do the order (for over $1800) and insisted that he get me faster shipping to make up for the time on the cancelled order. He said he would..., I give him my CC, and then get a confirmation saying the products will arrive later than what was promised. No integrity.
I ordered a travel size instead of a regular size guitar by accident. The problem began when I realized I had ordered the wrong size guitar and began looking into the return/exchange process.
After filling out the return request, I waited a full 2-3 days before getting a response.
But the main thing that set me off was the fact that I had to pay to send it across the country (from NV to NJ), when they had shipped it from a guitar store 45 minutes from my house. The return cost was half the amount I had spent on the guitar itself, which is absolutely ridiculous.
I called to company to try to figure out what was going on and why I was having to spend that kind of extra money, and the guy just kept telling me it was my responsibility... they definitely need to clarify that somewhere in the checkout process.
I am definitely not impressed with customer service or return policy. Definitely don't recommend if there is even the slightest chance you will need to send your instrument back.
Tip for consumers:
Clear explanation of their return policies
I purchased a DEAN vmntx made in CHINA completely disappointed the knobs pull off and the plug in Jack broke off inside the guitar! I I write zzounds told them about the issues zzounds told me they would take care of the problem they also sent me instructions how to return it for a new one or a refund. I'm going to give zzsounds another shot wish dean would inspect these MADE IN CHINA JUNK GUITARS. IM VERY IMPRESSED WITH THEIR CUSTOMER SERVICE SO FAR ill write the follow up review once I get store credit I'll never buy made in china guitar again but as far as ZZOUNDS THEY GO ABOVE AND BEYOND FOR THERE CUSTOMERS. SINCERELY: RSTETT
I returned two MPC because of software issues and then another one for a speaker malfunction! I spoke with mangers, sent in videos and they never helped!
Tip for consumers:
do better
Products used:
MPC LIVE 2
Ridiculous shipping, broken interface, got the runaround on return. 5 days of back and forth and still no resolution. Utter garbage company.
Tip for consumers:
Go elsewhere.
Products used:
RME interface
Finance with no interest or credit check, so many guitars to choose from, they pack and ship it out so fast and it's FREE. You get to choose the payment plan as well, they are 100% the best company to buy musical instruments and recording gear from.
Tip for consumers:
They are great, I hope they don’t change anything.
Products used:
2 guitars, Mic, Tonewood amp.
I bought a blemished utility cart and received a damaged unusable piece of junk, likely returned by a previous customer and passed on to me. It was a day late on shipping, came with no hardware, bolt bent at a 90 degree angle and the box it was shipped in looked like it had been through a war zone. When I called to resolve the issue, they were very arrogant and couldn't have cared less. I would rate a -1 if the option was available
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