I made the mistake of trusting this company because it's promoted by MADEWELL, and completely regret it I sent in expensive designer jackets that's I wasn't able to sell in another consignment store in my town and they never told me when the due date was for my items, they only sent me 1 updated detail on the 3 bags I sent in with clothes. And usually if they don't sell these items you can get them back but because I was never updated on the bags I sent in I never knew when the due date was I could never get in contact to make sure they would send back my items. It's imposible to get a hold of anyone to track anything down. Long story short I lost about $1000 and made a profit of $5 go anywhere but THREADUP to sell. Absolute bull$#*!. They are stealing from people.