I am a top tier premium package 3 year contract customer. Paying over $3,000 for full contract service with this company. Had to purchase my own Ring Cameras... as they only have ADT doorbell camera. The 1 device they place their name on (the doorbell camera) suddenly stops working. Call for help & they want to charge $60 for a repair person to come out. Of course I ask for a Supervisor to waive this fee. Supervisor Shontel calls back & instead of compassion she immediately berates me on my "tone" due to my frustration. Shontel ACTUALLY said the words "I don't even know what this is about, i am just now looking at it"
Shontel, then how about you take 30 seconds and REVEIW the account prior to calling and making your customers repeat ALL the information that is in front of you.
The cost is too high & is felt even more when you have uncaring supervisors.
STAY AWAY from ADT.