Thumbnail of user aliciac542

Alicia C.

Contributor Level

Total Points
87

1 Review by Alicia

  • Bookmark Site

    YOOX

  • Send Message
3/10/23

I have been a long standing customer for years but recently had major trouble trying to get a refund on returned item. I sent item back using UPS label that YOOX provided. But due to lack of tracking information, they told me that I cannot get a refund. I don't have the item and I followed the instructions they provided. I am very displeased with the appeals process and refuse to do business with this company again.

Date of experience: March 10, 2023

Alicia Has Earned 7 Votes

Alicia C.'s review of YOOX earned 7 Very Helpful votes

Alicia hasn’t received any thanks yous.

Alicia doesn’t have any fans yet.

Alicia isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user elvism119
Elvis M. reviewed YOOX
12/11/24

Customer service lie. Never pay back for return and they also put the return on sale...

Thumbnail of user susanr167
Susan R. reviewed YOOX
10/31/24

I've made $1,000s worth of orders from YOOX. Never had a problem until the last order I placed. A...