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Since every customer's opinion is different, you may consider personalizing your reply. You want to make them feel appreciated and show that you're listening to their feedback. You can do this by mentioning the reviewer's name in your response, referencing their comments and customizing your message. This can help you build a personal connection with the customer, which may increase their trust in the company and lead them to make more purchases.
Tip for consumers:
Since every customer’s opinion is different, you may consider personalizing your reply. You want to make them feel appreciated and show that you’re listening to their feedback. You can do this by mentioning the reviewer's name in your response, referencing their comments and customizing your message. This can help you build a personal connection with the customer, which may increase their trust in the company and lead them to make more purchases.
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