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I bought two flights with them for all my family, two days later they sent me a message that the flights were cancelled by the airline. I check in the airline the flight was not cancelled, they sold me tickets which didn't exist! I requested refund, they told me they will check my case and get back to me in 3 months! It has been more than that and no news from them. I spent 500euros in these flight tickets and it seems I won't ever see them back. I've tried to reach them by phone, email; social networks… nothing!
Tip for consumers:
Do not use Kiwi.com, is better to pay more and avoid problems
Date of experience: January 24, 2022
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Kiwi.com operates in a way that is not entirely ethical. I purchased two tickets through them...
