It happening presently, I made a withdrawal since on the 9th of April up till now I haven't received payment. And I am an Agent on bigo live chat. My host need there money to buy diamond so that they can move forward on there Target. Please help me to make there payment fast. Thanks
Dear Anom,
Thank you for your taking the time to leave a review! We appreciate your willingness to share your experience with other customers.
Most of the bank transfers that are sent from our system land to our customers' accounts timely. We're very sorry that you have encountered the difficulties that you've described.
We totally understand the inconvenience this matter has caused you. Please be advised that delays like the one you experienced can happen for one of the following reasons:
- an issue with the receiving bank
- an issue with the intermediary bank
- the weekend delay: if the transfer was made on Friday/ Saturday, it might take it 1-2 business days for payments to be processed.
We can see that our Customer Support specialists have already sent you a payment confirmation. We are kindly asking you to print it out that and show it at your bank office. This confirmation should help them trace your payment.
If you still need our assistance after getting in touch with your bank's branch, please don't hesitate to get in touch with us.
We truly appreciate your understanding and co-operation!
Best,
Anna from the Payoneer team